New Sonos app removes key features - beware!

• None of the station art is showing up when playing any SomaFM stations.
• all the favourites are in one location, there’s no split between a favourite playlist or favourite album or song - you have to go digging so deep now into favourites to find anything
• would love instructions on how to roll back on iOS.
• really bad experience compared to S2

Just got the following response after emailing the CEO:

My name is Teodora and I'm a senior member of the Customer Experience team here at Sonos. Our CEO, Patrick Spence, brought your feedback to my attention, and I wanted to reach out and see if there's anything I can do to help address this.

I understand you’re experiencing troubles with the new Sonos App and I’ll be more than happy to provide you with an explanation.

This feature is not currently available in the Sonos app, but will return in a future update. You will not be able to view, enable, disable, or change any settings related to their Sonos alarms on either iOS or Android apps. For what concerns searching the music library, this is not possible as the new App uses only universal search. To find the music library you can go to the Home screen and scroll down to Your resources. There you can browse the music library.

This revitalization of the Sonos app is our most ambitious software update yet, and aims to address what our customers have been asking us for. It’s a huge undertaking, and we are taking the time and effort to ensure all features work seamlessly and meet both our standards and the standards of our listeners. With this commitment in mind ,some features will not be available at launch, but will be added to the app on a rolling basis over the coming months.

Thank you for your collaboration and patience!

Best regards,

Teodora R.

Clearly they expect us to wait for them to fix this shambles rather than allowing us to roll back the app.

Very poor response ! - is my PC response !

Unfortunately this update means I cannot sell my speakers for a decent value due to poor software 

I will gradually replace them and sell them all at a later date when the software actually works 

thankfully I have not updated so I have usability for now 

very disappointed as I enjoyed my speakers for a few years but thanks to software updates I will have to find an alternative system 

So we have gone backwards until we can sort out the issues. When features ‘return in the future’ this is a validation that they have gone backwards….

"over the coming months"

That's encouraging feedback 😜

This is a copy/paste response that everyone gets when they email the CEO. I was promised a follow up from an issue Sonos introduced over a year ago (which still isn’t fixed) and despite chasing, they did absolutely nothing and didn’t respond further. 
 

They need a strong lesson in customer service, they’ve lost the plot. 

Notice the timeframe - MONTHS 😁! 

More issues:

• ‘recently played’ isn’t adding songs or the station itself for my self curated Apple Stations I’ve set up. It’s like ‘recently played’ just doesn’t see Apple stations.
• not a single piece of station art shows up from SomaFM, just generic black tiles.
   

For what concerns searching the music library, this is not possible as the new App uses only universal search.
 

Sounds like local libraries are not going to be useable in the long term. “Not possible” is strong wording. Of course it’s possible, Sonos has decided to not make that a priority. 
 

Probably the beginning of the end for me.