new sonos app released 7th May 2024 issues

After three days of struggling with the app update, I still can’t believe Sonos allowed this terrible software to be released. Even worse are the customer support responses that give no estimate on when (or if) the major issues will be fixed.  I’ve been a customer for a long time with 10 speakers (as others have). This latest update fiasco has me considering other companies. Shame on Sonos!

Yes! I thought my old phone had corrupted it 🤣

As a user of Qouboz streaming, I have encountered difficulties with the new version's compatibility with my playlists. Despite attempting various troubleshooting steps, I've found that the only way to access my library is by individually marking each track as "my favorite" to view them in Sonos under the Favorite tracks section.

This experience has been quite frustrating, as it significantly disrupts my usual usage and enjoyment of the app. 

I would appreciate it if the previous version of the app could be restored until compatibility issues are properly addressed. 

Guys you manage to launch the first downgrade in the history of your company. 

Will not come back on all issues raised so far. Worst ever update ( wrong word) and all system unusable. ( I have my all music collection digitalised over the years on a NAS. Cannot be used, cannot browse) 

So I had tonrevert back to previous versiin on my mobile device. Android. Possible with APKPure. ( uninstall Sonos app, reinstall mast version previous to 80 )  Then went to condig, both on the app manager as well as in sonos system and stipped automatic update. 

And bow waiting for next releases and hope foe the ossues to be solved. 

My experience continues to get worse. Earlier I mentioned the frustration of not being able to go from home to work.  Previously, the Sonos app would be happy enough to show whichever system was on the same network as my phone. My home system or my work system.

Now, this evening, the Sonos app on my phone just cannot see anything. It has lost or appears to have lost the home Sonos. My laptop shows the system okay. The phone app comes up blank.

What the *** is going on. This is the biggest pile of crock ever. Not only is this not an update, it’s like we are using an beta version of the software. And that’s probably a compliment!

I’m not going to troubleshoot via the app because the speakers are clearly there (see the laptop photo), and as I write this I can hear the TV playing in ‘Living Room’. So, the upshot is that the app is at fault. Really shoddy release.

Sorta works on my Google Android 8a phone, but absolutely useless on the Google Pixel Chromebook!

And on my FB feed….
 

Once again Sonos can’t leave their system alone without enraging loyal customers. Since the new app downloaded I have’nt been able to control  my system. It doesn’t recogonize my system. I have rooms full of Sonos  speakers 8 intotal. When they first announced they were going to  brick  all the Series 1 speakers i about fell over. They reolved that issue and I have’nt had any problem with the Sonos 2 app at all. I even upgraded my wifi to High Speed fiber optic cable at 500mb. At this time Sonos needs to  rectify this debacle immediately. 

I have the Play 3, 2 speakers and I recently downloaded the new Sonos app. I can’t figure out how to do anything that I could do with the old app. I cannot add songs to the queue, I can’t set a timer to stop playing, and I can’t edit the queue. Does anyone know if sonos is going to fix this? If they don’t, I will never purchase another product from them. Why can’t I just get the old app back? Why would they make such shitty changes to their app? 

I can’t seem to locate any of the 36 extensive playlists after this update?

 I’m so confused. 🫤 

This is the first time I’ve experienced a negative feeling after a Sonos update.