new sonos app released 7th May 2024 issues

Hi, 

not sure if mentioned on thread, but connecting a new device is near impossible on new app (in Sydney Australia)

have 8 speakers all previously connected and working great, (connected two years ago). 
 

added a new speaker this weekend - five hours later nothing. Returned to store and bought a more expensive era100 and have wasted another two hours. I’ve set up Sonos speakers perfectly before, not hard and had no issues. 
 

• it’s not my internet 

• it’s not the modem

its the new app which is utter rubbish, it does the 90% of the set up and then just bombs.

preying they fix bugs ASAP 

I must have been one of the earliest Sonos customers and always praised them, but this is woeful. My system is unusable.  Suck it up, accept it, roll back.

Wow we left for a week holiday and come back and Sonos went and screwed everything up with this new App. Have you ever heard the term if it ain’t broke don’t fix it. I can’t believe how bad this App is. I guess the Sonos technicians didn’t take into effect it be user friendly for everyone. I guess that does it for my system. After buying 10 speakers this is what we get in return. Come on Sonos do better. Terrible App. 😫💩

Hi All

Just putting down issues in case somebody cares!

• “Classical Archives” service is not working
• Under music library cannot play a folder of music
• disconnects from system often
• slow to change volume

I seriously thought my phone had a virus when I saw the Sonos home page. Looks crappy. Works worse. New Coke anyone?

I did the update on my Xiaomi Mi9tPro. I'm a simple user, just radio and with the previous app no problems. 

After the update: a black screen with the Sonos logo, and it does not start. Phone/android asks if i wanted to wait or abort the app.

And after 2 minutes (!) of waiting the app starts and the system works.  Everytime i want to start the app again the waiting starts again, two minutes… Very frustrating. 
Chat employee could not do more than  reset your app, cache etc. Nothing worked, roll back was not possible.

downloaded the previous app and everything is working again (no waiting time :) ) 

What a terrible update….

I won’t list all my issues with this app, most of them have been mentioned again and again and again. . . . . . . . 

Does anyone at Sonos actually take any notice of feedback? This release is SO bad that they must surely revert to the old app until they can sort out the issues.

Come on  Sonos - you have just junked a great product - and probably wiped millions off your company value . . . . . 

I echo above issues and the fact that the play bar at the bottom of the screen doesn't always appear immediately after starting the app. Sometimes it doesn't appear at all and is just greyed out. Worst update ever in my opinion. Having spent most of my career in IT, I have to question the level of competence with the developers, programmers and QA team on this. Very poor !

I hope a suitable fix update to all these issues is released in a timely manner.

I take it that the app update has not gone well then!! From my side, it feels like my whole system has been bricked by this app update. I can’t access anything and at the last reboot of my whole mesh it appeared, and when I went to play something on it, it disappeared again.

its a joke and I can’t get through to anyone to resolve. When I checked a few mins ago, it was a 95 minute wait to be answered. 
anyone got any ideas to resolve? 
Im on iOS if that helps

thanks

Really glad I found this thread. I have an ancient Play5 and I thought it had given up the ghost.

Main problem I'm having is with volume. I finally get the app to actually play what I want, then it blasts it out at top volume (sorry neighbours 😅) and I can't adjust it, via the app or manually on the speakers.

It was funny the first time. Now I feel like I need my house exorcised of a Sonos-fuelled demon.