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Adabs77
Contributor I
May 9, 2024
Question

new sonos app released 7th May 2024 issues

  • May 9, 2024
  • 309 replies
  • 50175 views

 

Apart from the listed problems with music libraries, sleep,alarm, wifi channel options missing and Rova issues, I’ve noticed another, forgetting Sonos systems.

This is when i leave my home system and go to work which we have Sonos, when i opened my app with the old app, this would seamlessly connect to the work system, then when i get home seamlessly connect to my home system and so on. 

Now the new app requires me to ‘join new system’ every time i go to work and come home. It doesn’t remember or seamlessly change between the 2 systems. I also tried this when going to my parents home and brothers who have Sonos. I am on their local networks and the same issue. I have to join their system, then i get home and have to join my system.

 

Too many bugs on the new app, and Sonos should allow us to download the old app until they sort out all the problems. Im sure once the bugs are ironed out, this new app will be a better experience. I have noticed when it is working, it is quicker on connection when opening the app.

 

Poor testing by Sonos, i expected better from a brand like this.

 

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    309 replies

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    Mr Curt
    Contributor I
    May 11, 2024

    Sonos, are you listening? Do you care?  You would think Sonos would jump on this to retain customer loyalty.   But then again, they did release this piece of s%it app.

      Darm
      Lyricist I
      May 11, 2024

      Well was looking forward to the new app, good thing I never updated my control via PC, cause the app is just a brick, all grey out even though I am signed in and it has all permissions. Needs some fixing if they want to keep me as a customer. the old saying, if it is broke, don’t fix it or update it. 

      So Sonos tech support how many calls have you gotten since the release? I wonder, talk about shotting yourself in the foot with a bad release.

       

      Anyword on a fix? Anyone?

        dumpyourSONO
        Lyricist I
        May 12, 2024

        I have no other word than “baffled” by this poorly executed release. Unbelievable in 2024 that this update passed any type of testing protocol/governance. 

        1. May the street make Sonos pay for their carelessness. Dump your stock - if you have any. 
        2. Pray you have an old iPhone or iPad running a previous version of the app. I have found some solace there. 
         

        Sure wish my FIRST comment here wasn’t piling on with the rest of this very frustrated user community. 

          Bison2020
          Lyricist I
          May 12, 2024

           

          Apart from the listed problems with music libraries, sleep,alarm, wifi channel options missing and Rova issues, I’ve noticed another, forgetting Sonos systems.

          This is when i leave my home system and go to work which we have Sonos, when i opened my app with the old app, this would seamlessly connect to the work system, then when i get home seamlessly connect to my home system and so on. 

          Now the new app requires me to ‘join new system’ every time i go to work and come home. It doesn’t remember or seamlessly change between the 2 systems. I also tried this when going to my parents home and brothers who have Sonos. I am on their local networks and the same issue. I have to join their system, then i get home and have to join my system.

           

          Too many bugs on the new app, and Sonos should allow us to download the old app until they sort out all the problems. Im sure once the bugs are ironed out, this new app will be a better experience. I have noticed when it is working, it is quicker on connection when opening the app.

           

          Poor testing by Sonos, i expected better from a brand like this.

           

          It’s good to know I’m not alone with the new SONOS 80 issues - it’s been unusable since the 
          “upgrade” for all the reasons mentioned.  My NAS is now not available, “to be included in a future version”.  It’s really disappointing they would release something so not ready for use and not fess up to the issues.  Trying to download version S1 but no luck so far - might trying resetting all the devices.  Considering looking for alternatives to SONOS.

            RockinMdDS
            Contributor I
            May 12, 2024

            So sad and disappointed. I have issues keeping by speakers connected since we got our system; but have found ways to get around it and get connected. Tonight we had a huge house of guests for Mother’s Day. After sharing with them the wonderful sound system we have invested in went to start it up. Bang—nothing. Could only get the arc speaker that is wired to work. None of the rest of the speakers in our entire home in or out would connect. So disappointing after spending thousands of dollars. Sonos just lost 10-15 potential customers who would have potentially invested in a system had it worked. Glad to hear it has something to do with the app; but said to read that you should access it with your laptop. I only have my iPhone available to control the system. Retired for 15 years and thought I was doing good with new technology. Retirees have the time and means and desire for great home entertainment systems. Wish the performance would live up to the hype from the store salespeople.

              Gog5329
              Contributor I
              May 12, 2024

              If you perhaps still have the Sonos S2 (gold) .apk installer for an Android controller device you maybe able to resolve this by going to ‘settings/system/networks’ and adding the Works WiFi credentials to the Home Sonos setup and then take one, or more, of the works speakers and add it to the Home system. Then simply take it back to work, where both speaker and new Sonos App should then work for you.

              Alternatively, you may have to wait until the new Sonos App caters for adding additional networks, or additional Sonos Households to an existing system/controller App, which perhaps may take a while, some months, I suspect, that’s assuming Sonos has those features on their roadmap for this new App.

              Good luck with that - I downgraded back to the old version yesterday via APKpure, but overnight the new version installed itself again!  I’ve turned off my entire Sonos system now, it’s been rendered useless by the new app.  That’s 10 speakers, wasted.  Well done Sonos.  Thank god I have a Roam which I can still use as a Bluetooth speaker from my phone!! 

              You can set the app not to update. Find it the Play Store, click the 3 vertical buttons and uncheck the box. Works for me.

              CurtF
              Lyricist II
              May 12, 2024

              From Forbes Magazine:  

              Learning From A Botched Upgrade

              Here are four lessons to help providers avoid such a fate:

              1. Don’t rush the deployment of a software upgrade. Conduct rigorous testing and elicit feedback from a large diversity of stakeholders.
              2. Quickly acknowledge issues to the marketplace. Letting the community fester in the silence of the provider ensures that the situation will deteriorate.
              3. Provide the choice to return to the previous version of the software. There are times when a one-way option is the only option, but more often than not, a way to return to the original is good business. This option can be temporary as issues with the upgrade are resolved. Eventually older versions can be phased out.
              4. Never deliver an upgrade that is missing essential functions with the promise they may return in the future. While it’s okay to add new features in the future, it’s never okay to eliminate existing features people rely on and may have been the basis for their purchase in the first place.

              4 Lessons From Sonos’ App Upgrade Fiasco (forbes.com)

                EAS
                Lyricist II
                May 12, 2024

                Updated to new app and app can’t see my devices which were fine before. It’s an upgrade, shouldn’t need to readd. Have rebooted router, booster and about to reboot and reset all devices but not optimistic. Is there a fix coming soon. Pls advise asap. This is so amateurish for a great product,

                PaulR01
                Trending Lyricist I
                May 12, 2024

                One of many issues:
                when browsing music library there is no search (in ANY of the views, artist, album etc), no a-z way of ‘zooming in’. Shocking really that anything like this with so many fundamental problems can pass testing. 
                Latest (just now) ‘Music library’ has disappeared from my services/sources …..
                 

                Annoyed71
                Lyricist I
                May 12, 2024

                I’m a Sonos owner of many years. I hate posting things but honestly this new update has me RAGING. Sonos have ruined my experience. It’s laggy, it’s dropped some speakers. If you asked me to recommend at this point it would be 1 million percent “NO!!!!”  
                What the hell have you done Sonos????????

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