Contributor I

Question

new sonos app released 7th May 2024 issues

Forum|Forum|2 years ago
May 9, 2024
309 replies
50175 views

Apart from the listed problems with music libraries, sleep,alarm, wifi channel options missing and Rova issues, I’ve noticed another, forgetting Sonos systems.

This is when i leave my home system and go to work which we have Sonos, when i opened my app with the old app, this would seamlessly connect to the work system, then when i get home seamlessly connect to my home system and so on.

Now the new app requires me to ‘join new system’ every time i go to work and come home. It doesn’t remember or seamlessly change between the 2 systems. I also tried this when going to my parents home and brothers who have Sonos. I am on their local networks and the same issue. I have to join their system, then i get home and have to join my system.

Too many bugs on the new app, and Sonos should allow us to download the old app until they sort out all the problems. Im sure once the bugs are ironed out, this new app will be a better experience. I have noticed when it is working, it is quicker on connection when opening the app.

Poor testing by Sonos, i expected better from a brand like this.

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buzz

Grand Maestro

When I adjust volume with grouped rooms it no longer allows me to adjust the volume individually but all the rooms at once which now means I have to have all loud or all quite and not at different volumes

@John_367

Open the build Group dialog. You may be able to individually adjust rooms here.

A

asadrian

Lyricist III

Apart from the listed problems with music libraries, sleep,alarm, wifi channel options missing and Rova issues, I’ve noticed another, forgetting Sonos systems.

This is when i leave my home system and go to work which we have Sonos, when i opened my app with the old app, this would seamlessly connect to the work system, then when i get home seamlessly connect to my home system and so on.

Now the new app requires me to ‘join new system’ every time i go to work and come home. It doesn’t remember or seamlessly change between the 2 systems. I also tried this when going to my parents home and brothers who have Sonos. I am on their local networks and the same issue. I have to join their system, then i get home and have to join my system.

Too many bugs on the new app, and Sonos should allow us to download the old app until they sort out all the problems. Im sure once the bugs are ironed out, this new app will be a better experience. I have noticed when it is working, it is quicker on connection when opening the app.

Poor testing by Sonos, i expected better from a brand like this.

This is extremely annoying. I have a system at home, work, vacation home, parents and other family. Normally was seamless transition. Now takes extra time to locate new system, click through menus just to even connect. On top of that, linking speakers into groups is an issue and usually will not work and just give up. This is extremely sad situation for a system that used to work exceptionally.

X

xnigelx

Enthusiast I

Foe those with sleep timer issues i enabled the sonos voice control and was able to "hey sonos, turn off music in 2hrs" and it accepted the command. May be able to set the alarm as well. Not sure yet.

M

Mike3

Contributor I

Hi all, my new app also had greyed out Favorites and Recenty played. The solution is to go to your app permissions in your phone and delete all data/permissions/cache.

When you restart your app it will look for the sonos systeem again and you need to login into you account. Everything works now.

U

User474392

Lyricist III

When I open the app, I see a sea of grey icons (where it would usually show recently played or favorites) and a bar with the message that it’s unable to load. This means I cannot search for music and can only play from the last queue I had been listening to. There are only grey empty circles or boxes where there used to be icons. How am I supposed to get around this? I can only listen to Joji for so many hours.

Same for me. It's ridiculous

L

Lundjazz

Lyricist I

My services such as Spotify do not show up on the app. Cannot figure out how to get it to show up. Cannot rename it. But when I try to add it. It says it’s already there.

J

jomama

Trending Lyricist I

This could be the worst update in the world of updates. Just garbage. My biggest complaint is not being able to add songs to a playlist?!? That's literally the first thing I tried. Did the engineers ever use or test this app before rolling it out?? WTF Sonos

L

Lundjazz

Lyricist I

This worked!!!!!!

——-

Hi all, my new app also had greyed out Favorites and Recenty played. The solution is to go to your app permissions in your phone and delete all data/permissions/cache.

When you restart your app it will look for the sonos systeem again and you need to login into you account. Everything works now.

P

pjmch

Contributor I

I can no longer connect to my system.

Just loop around to add new system screen in app.

We were on holiday last week and attached to a system in the flat. At home.and tried to change what was being played and discovered no connection.

Does anyone else have this problem?

Pam

Ken_Griffiths

I can no longer connect to my system.

Just loop around to add new system screen in app.

We were on holiday last week and attached to a system in the flat. At home.and tried to change what was being played and discovered no connection.

Does anyone else have this problem?

Pam

No Pam, the new App is connecting to the Sonos system here on our home WiFi network. Screenshots attached of what we see in both new Apps, using an iPad controller in portrait mode.

All our devices/services are working.

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