new sonos app released 7th May 2024 issues

I don’t know the answer to this but did see another Android user with a pixel 8 phone report this (sometime/somewhere) in the last few days and thought it was a permission issue (despite the permissions being set). My own initials thoughts are to try to remove/re-add the permissions and/or if that fails to do an App reset from the account settings (if not tried already) and re-accept the permissions and connect the App back to the local Sonos system. 
 

Not sure if that will do it, but perhaps worth a try. 

I had a party last night and showed everyone the power of Sonos by walking around with a laptop so that I could control the music.  When asked “why the laptop”, I replied “because Sonos does not have a mobile app”.

I am also dumbfounded with what Sonos have done here. How would this work even get assigned from a product owner to engineers. What was that conversation even like…… As everyone has commented this is worse than an alpha and has my system essentially bricked.

Sonos support when I called in basically said use your laptop desktop app which they have been deprecating slowly over time and this is now the best option. 

Shame on Sonos

My ongoing list of issues, am sure there are lots more, but I have basically stopped using my system now.

1. Search no longer searches my music library, where most of my listening comes from only music services

2. The alarm and sleep features have disappeared which I use many times daily. 

3. My tunein disappeared and had to be replaced and I lost ALL of my radio stations and programs that I had saved

4. The UI has one of the worst UX's I have ever experienced and makes zero sense

5. When scrolling through my music library the fast scroll has disappeared so I have so slow scroll through my library of 60,000+ songs

6. I can no longer manage my music library at all or see any options to add in a new library

7. When I adjust volume with grouped rooms it no longer allows me to adjust the volume individually but all the rooms at once which now means I have to have all loud or all quite and not at different volumes

New Sonos app list my system. Tried to re add multiple times and get error 1000. Please roll back to the previous app. Can’t use my system at all after spending thousands on it. What a car crash. 

That sounds like a network permission error. Perhaps try a reboot of the local router and then setup the App permissions again. It’s likely easier to just reset the App (after the network reboot).

Hope you can sort it, if not then it maybe best to contact/chat with Sonos Support via this LINK to discuss the matter in detail and see what the Staff can perhaps then suggest to resolve the matter.

Wow this is terrible and I am so PO’d at these people right now for releasing such an hack job app. New app does not recognize my system BUT the old app on my Ipad does and works great through which I play Pandora and others.  Seems like a pretty basic thing for the app to recognize you system, otherwise what’s the point.  I was a Sonos zealot until now. Can you say Bose!!! But who has the time and money for that. I turned off automatic updates in the old app on my Ipad that system works. Hopefully that will keep the app from updating to this new piece of trash.

Hey Sonos, let us download the old app!!! 

Over the last few years I have noticed one of the best things about the Sonos system is not having to use the app! I generally use Spotify integration, without that I would have ditched Sonos a long time ago!

Please Sonos, sort your app out it's a disgrace!

Same problem as the OP. It worked in one house, but not in the other. I had to delete and start over to use it at the second house. It used to connect the Wifi and work between locations. I’ve had it. I don’t buy products so I can chat with bots or wait on hold for an hour to be told to hard reset everything. Done, done, done.

Hi Tina! Are you running the new app on Android?

I’ve seen the exact same “grayed out” icons under Sonos Favorites with the new app on Android, while the icons in question work aok with the new app on iOS.

If you are unfortunate enough to be on Android, then you’re lucky enough to be able to rollback to 16.1 (via apkmirror, as described elsewhere on the forums).

Last week my Sonos app icon appeared black, so I checked it out and found it a total jumble on the main dashboard.  Completely blindsided, I literally could not make sense of it. I also lost my surround speakers (Sonos One's). I now have no way of balancing my Beam, Sub-mini, and surrounds. Any of it. Sometimes the Queue plays a different program simultaneously.  Really?? This is a surprisingly shameful rollout for sure.  Amazing.