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Adabs77
Contributor I
May 9, 2024
Question

new sonos app released 7th May 2024 issues

  • May 9, 2024
  • 309 replies
  • 50175 views

 

Apart from the listed problems with music libraries, sleep,alarm, wifi channel options missing and Rova issues, I’ve noticed another, forgetting Sonos systems.

This is when i leave my home system and go to work which we have Sonos, when i opened my app with the old app, this would seamlessly connect to the work system, then when i get home seamlessly connect to my home system and so on. 

Now the new app requires me to ‘join new system’ every time i go to work and come home. It doesn’t remember or seamlessly change between the 2 systems. I also tried this when going to my parents home and brothers who have Sonos. I am on their local networks and the same issue. I have to join their system, then i get home and have to join my system.

 

Too many bugs on the new app, and Sonos should allow us to download the old app until they sort out all the problems. Im sure once the bugs are ironed out, this new app will be a better experience. I have noticed when it is working, it is quicker on connection when opening the app.

 

Poor testing by Sonos, i expected better from a brand like this.

 

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    309 replies

    Show previous replies
    TGROSE
    Enthusiast I
    June 20, 2024

    Anyone recommend a replacement for Sonos I’ve been using it for 12 years upgraded kit when necessary however the latest software effort is a joke good job it’s only entertainment I doubt Sonos has the expertise to provide a decent product anymore - I haven’t seen any response that supports the users is Sonos going broke and unable to support anything anymore??

    I have 23 Sonos devices on my home, and I am done with Sonos.  I have researched Bluesound and they seem committed to supporting their products (i.e., no S-1 to S-2 fiasco) and they are considered to be audiophile quality speakers.  They are affiliated with NAD, a respected company in the industry.  I will replace Sonos by each floor of my home as I probably don’t need to connect to the entire house at one time anyway.  The reviews of Bluesound’s software are encouraging, especially their newest release.  Some people have reported connectivity issues, but you never know if it’s their network causing the issue.   My view is I have nothing to lose - I know Sonos is going to be the worst!   

    In the meantime, I have downloaded a $2.99 app on my iPhone called SonoPhone.  It works on my Sonos system.  I have tried to use the Sonos app again after they announced software updates, but it still doesn’t work for my music library.  Totally moronic!!!

      Ken_Griffiths
      Ken_Griffiths
      June 20, 2024

      I have 23 Sonos devices on my home, and I am done with Sonos.  I have researched Bluesound and they seem committed to supporting their products (i.e., no S-1 to S-2 fiasco) and they are considered to be audiophile quality speakers.  They are affiliated with NAD, a respected company in the industry.  I will replace Sonos by each floor of my home as I probably don’t need to connect to the entire house at one time anyway.  The reviews of Bluesound’s software are encouraging, especially their newest release.  Some people have reported connectivity issues, but you never know if it’s their network causing the issue.   My view is I have nothing to lose - I know Sonos is going to be the worst!   

      In the meantime, I have downloaded a $2.99 app on my iPhone called SonoPhone.  It works on my Sonos system.  I have tried to use the Sonos app again after they announced software updates, but it still doesn’t work for my music library.  Totally moronic!!!

      I have 25 Sonos products, 18 music services installed in the new Sonos App and no issues seeing my NAS local library - the only issue I see, is that the new App is a little slow in some places, compared to the earlier S2 App, but I have no difficulty in playing to, or grouping, my speakers. The local library tracks play absolutely fine too.

      TGROSE
      Enthusiast I
      June 20, 2024

      Lucky you!   You must work for Sonos!   Because the software S..ks!   

        Ken_Griffiths
        Ken_Griffiths
        June 20, 2024

        Lucky you!   You must work for Sonos!   Because the software S..ks!   

        Nope I am retired and live in the UK, but I assume you work for Bluesound.

        TGROSE
        Enthusiast I
        June 20, 2024

        lol!

        i don’t own a single Bluespund product yet!   I should add that I use a combination of Hi-Def (24-48) and MP3 music -  about a 1,000 albums.  All worked well before the May 2024 update and still works well with SonoPhone.  If you are not experiencing loss functional then you are a basic user.  Good for you.  I know people that primarily use music services and they are fine too.  But, if you are a high-end user or think that you could be at some point you should consider another product.  I mentioned Bluesound because that is who I am focused on based on my review.  

        TGROSE
        Enthusiast I
        June 20, 2024

        “Functionality”

        Ken_Griffiths
        Ken_Griffiths
        June 20, 2024

        My local library is a mere 25,697 tracks, but I stopped adding to it some years ago as I’ve switched to using Amazon Music Unlimited and Apple Music streaming subscriptions instead. The NAS library though continues to work fine and my own .m3u library playlists all work too.

        Bumper
        Bumper
        June 20, 2024

         

        In the meantime, I have downloaded a $2.99 app on my iPhone called SonoPhone.  It works on my Sonos system.  I have tried to use the Sonos app again after they announced software updates, but it still doesn’t work for my music library.  Totally moronic!!!

        I’m sure Bluesound is fine and doesn’t have a buggy POS app like Sonos. But this seems like a big expense and effort since as you say a $2.99 app gives most functionality backs and the Sonos app will get better albeit very slowly. 
         

        Sonos already has your money you are only hurting your wallet. 
         

        If you have Sonos units with line ins you could also get a WiiM device or echo dot and forego the Sonos front end all together while they fix it. 

        Ken_Griffiths
        Ken_Griffiths
        June 20, 2024

        And the locally held NAS library works just as well on my iPad controller too.

        Ken_Griffiths
        Ken_Griffiths
        June 20, 2024

        I’m sure Bluesound is fine and doesn’t have a buggy POS app like Sonos. But this seems like a big expense and effort since as you say a $2.99 app gives most functionality backs and the Sonos app will get better albeit very slowly. 
         

        Sonos already has your money you are only hurting your wallet. 
         

        If you have Sonos units with line ins you could also get a WiiM device or echo dot and forego the Sonos front end all together while they fix it. 

        I’m not so sure it will solve @TGROSE’s library access issue though, as the Sonos App works fine with SMB v2 (or higher) shared local NAS libraries in most cases and there’s very few things these days that support ‘http’ or SMB v1 protocols if that’s perhaps the issue here? In fact I suspect Sonos are one of the few companies that were supporting those sharing protocols up until they released their new Sonos controller App. I also struggle to find an iOS App these days that support those older protocols aswell.

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