Contributor I

Question

new sonos app released 7th May 2024 issues

Forum|Forum|2 years ago
May 9, 2024
309 replies
50175 views

Apart from the listed problems with music libraries, sleep,alarm, wifi channel options missing and Rova issues, I’ve noticed another, forgetting Sonos systems.

This is when i leave my home system and go to work which we have Sonos, when i opened my app with the old app, this would seamlessly connect to the work system, then when i get home seamlessly connect to my home system and so on.

Now the new app requires me to ‘join new system’ every time i go to work and come home. It doesn’t remember or seamlessly change between the 2 systems. I also tried this when going to my parents home and brothers who have Sonos. I am on their local networks and the same issue. I have to join their system, then i get home and have to join my system.

Too many bugs on the new app, and Sonos should allow us to download the old app until they sort out all the problems. Im sure once the bugs are ironed out, this new app will be a better experience. I have noticed when it is working, it is quicker on connection when opening the app.

Poor testing by Sonos, i expected better from a brand like this.

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Bumper

He says it’s working well with SonoPhone so it doesn’t sound like a smbv1 issue though. But maybe they can clarify.

Yhe library link appears and disappears for many, it’s an app issue not smbv1.

Bluesound doesn’t support smbv1.

T

TGROSE

Enthusiast I

To follow up the discussion on my network, I’m on a 6E network - that’s not an issue. My Sonos issues are directly related to the new iPhone software, which I “resolved” by using SonoPhone. Fortunately, I did not have auto updates on my Mac or PCs. I have not performed software updates on them. Therefore, Sonos works properly using that software as well. My preferred device to control Sonos is my iPhone and it is really annoying that Sonos knowingly rushed out with an inferior software product to release new product at the expense of its existing customers. They called it courageous! To add insult to injury, they sent out emails to existing customers promoting the new products.

I wouldn’t know that Bluesound existed if they didn’t drive me to research alternative products. I agree with the comment about being invested in Sonos, which is why I resolved my issue using SonoPhone. But, I refuse to ever spend another dime on a Sonos product - a company that does not value existing customers. I get it - they make their money on new sales. But, they disregarded the existing customer base that recommends them to others and purchases additional Sonos equipment. Also, they are a public company, with stock performance issues. They completely disregarded that some of the Sonos power users they especially impacted with the inferior software are also part of the investment community. How moronic is that?!

By the way, I previously under-estimated my Sonos music library. I have a little over 47,000 songs in the Sonos library. Sure, Apple Music was a short-term resolution for me. But, you don’t need Sonos to play Apple Music through Bluetooth.

S

Samazar

Trending Lyricist I

I’m not so sure it will solve @TGROSE’s library access issue though, as the Sonos App works fine with SMB v2 (or higher) shared local NAS libraries in most cases and there’s very few things these days that support ‘http’ or SMB v1 protocols if that’s perhaps the issue here? In fact I suspect Sonos are one of the few companies that were supporting those sharing protocols up until they released their new Sonos controller App. I also struggle to find an iOS App these days that support those older protocols aswell.

Hi Ken, have a look at this, it might be useful for you and other members who need to retain support for SMB v1 protocols:-

https://stan-miller.livejournal.com/

Ken_Griffiths

I’m not so sure it will solve @TGROSE’s library access issue though, as the Sonos App works fine with SMB v2 (or higher) shared local NAS libraries in most cases and there’s very few things these days that support ‘http’ or SMB v1 protocols if that’s perhaps the issue here? In fact I suspect Sonos are one of the few companies that were supporting those sharing protocols up until they released their new Sonos controller App. I also struggle to find an iOS App these days that support those older protocols aswell.

Hi Ken, have a look at this, it might be useful for you and other members who need to retain support for SMB v1 protocols:-

https://stan-miller.livejournal.com/

If I read that link correctly, that’s the wrong way around isn’t it for the new Sonos App? .. it’s from a user here in the community (Stanley_4) and allows a higher SMB share to be accessed via an intermediary SMBv1 server… the new Sonos App will simply see the share directly without the raspberry pi setup mentioned. The suggestion is ideal though for S1 App users.

J

jwsg

Enthusiast I

The biggest annoyance for me is it always seems to need the app to be launched at (least) twice to work.

If it says no products found then it often then corrects itself but if it starts up showing services etc then it usually just goes to saying nothing found straight after.

The music library also appears on the app at random regardless of whether the NAS is actually powered on but when the app decides to show it (but with no album art) then it will play music files.

Ken_Griffiths

The biggest annoyance for me is it always seems to need the app to be launched at (least) twice to work.

If it says no products found then it often then corrects itself but if it starts up showing services etc then it usually just goes to saying nothing found straight after.

The music library also appears on the app at random regardless of whether the NAS is actually powered on but when the app decides to show it (but with no album art) then it will play music files.

This is not something I’m seeing (see attached) - however another user here in the community that reported a similar issue, resolved it by removing and reinstalling their App. So maybe consider trying that.

R

RWEnhland

Contributor I

I had a bad enough, in fact the worst I have ever experienced, installation experience but the new app design has taken the UX experience to a whole new depth. The product owner should be ashamed.
The new app on IOS kicked one speaker off and now the app is stuck in search mode looking for a nearby product with no time out or ability to stop it searching.
I have tried deleting the app and reinstalling with no change.

There is nothing intuitive about Sonos products and although the sound may be good, the overall experience is barely a 1.

S

Samazar

Trending Lyricist I

I’m not so sure it will solve @TGROSE’s library access issue though, as the Sonos App works fine with SMB v2 (or higher) shared local NAS libraries in most cases and there’s very few things these days that support ‘http’ or SMB v1 protocols if that’s perhaps the issue here? In fact I suspect Sonos are one of the few companies that were supporting those sharing protocols up until they released their new Sonos controller App. I also struggle to find an iOS App these days that support those older protocols aswell.

Hi Ken, have a look at this, it might be useful for you and other members who need to retain support for SMB v1 protocols:-

https://stan-miller.livejournal.com/

If I read that link correctly, that’s the wrong way around isn’t it for the new Sonos App? .. it’s from a user here in the community (Stanley_4) and allows a higher SMB share to be accessed via an intermediary SMBv1 server… the new Sonos App will simply see the share directly without the raspberry pi setup mentioned. The suggestion is ideal though for S1 App users.

Thanks for the clarification Ken.

S

Samazar

Trending Lyricist I

To follow up the discussion on my network, I’m on a 6E network - that’s not an issue. My Sonos issues are directly related to the new iPhone software, which I “resolved” by using SonoPhone. Fortunately, I did not have auto updates on my Mac or PCs. I have not performed software updates on them. Therefore, Sonos works properly using that software as well. My preferred device to control Sonos is my iPhone and it is really annoying that Sonos knowingly rushed out with an inferior software product to release new product at the expense of its existing customers. They called it courageous! To add insult to injury, they sent out emails to existing customers promoting the new products.

I wouldn’t know that Bluesound existed if they didn’t drive me to research alternative products. I agree with the comment about being invested in Sonos, which is why I resolved my issue using SonoPhone. But, I refuse to ever spend another dime on a Sonos product - a company that does not value existing customers. I get it - they make their money on new sales. But, they disregarded the existing customer base that recommends them to others and purchases additional Sonos equipment. Also, they are a public company, with stock performance issues. They completely disregarded that some of the Sonos power users they especially impacted with the inferior software are also part of the investment community. How moronic is that?!

By the way, I previously under-estimated my Sonos music library. I have a little over 47,000 songs in the Sonos library. Sure, Apple Music was a short-term resolution for me. But, you don’t need Sonos to play Apple Music through Bluetooth.

@TGROSE - I never knew about SonoPhone, I will definitely try it out. I too would like to access local music files in the future, any suggestions in terms of a nice SSD based NAS solution that is simple to setup and use? How does one copy files to it and do the music files have to be categorised in sub folders, for example: Pop, Instrumental, Vocals, All time Hits etc.

Ken_Griffiths

I had a bad enough, in fact the worst I have ever experienced, installation experience but the new app design has taken the UX experience to a whole new depth. The product owner should be ashamed.
The new app on IOS kicked one speaker off and now the app is stuck in search mode looking for a nearby product with no time out or ability to stop it searching.
I have tried deleting the app and reinstalling with no change.

There is nothing intuitive about Sonos products and although the sound may be good, the overall experience is barely a 1.

You are perhaps best to reproduce the issue, then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support via this LINK to discuss the matter in detail and see what the Staff can perhaps then suggest to resolve your issue.

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