New SONOS App - Missing all but 2 Playlists?

So to listen to some music today, I updated a speaker.. told to update to the new app, have done so.. found it’s lost access to my NAS library. Can’t see anywhere in the app to add library. So used a desktop app & re-added my library. Glad to see all my Sonos Playlists are there.. however cannot see them in the new app or even access my library in the app(!). 

Access to your own music library is kinda fundamental isn’t it? Isn’t Sonos supposed to be high quality multi-room audio? The highest quality will be my own library rather than streamed MP3’s won’t it? 

If this is the way Sonos is heading, I’m tempted to sell my set up and move over to apple airport devices, which is a shame as I’ve always liked my Sonos.

Please Sonos fix the app so we have access to our library and playlists again. 

Hi @RossJ,

I got paranoid about losing my playlists (even though they eventually appeared in the depths of Sonos Favorites, only to disappear again, then reappear… and the cycled continues). So, I downloaded Phonos Plus for iOS. I paid .99 for the premium feature pack, but no matter what I do, I can’t seem to Export my playlists with it.

The below is what I get. Anyone else had success getting it to work?

The only way I listen to music is with my NAS drive. It has all the music and playlists I have accumulated over the decades. I should not have to pay for a monthly subscription music service to use my overly expensive playbar. This is RIDICULOUS. Any good company adds new features, they do not discontinue features that people are using. 

Hi @RossJ,

I got paranoid about losing my playlists (even though they eventually appeared in the depths of Sonos Favorites, only to disappear again, then reappear… and the cycled continues). So, I downloaded Phonos Plus for iOS. I paid .99 for the premium feature pack, but no matter what I do, I can’t seem to Export my playlists with it.

The below is what I get. Anyone else had success getting it to work?

 

I have not tried to export from Sonophone - but an email to the developer using App Store will likely get a swift response.  
 

For exporting playlists, I use Phonos Plus

Hi @RossJ,

I got paranoid about losing my playlists (even though they eventually appeared in the depths of Sonos Favorites, only to disappear again, then reappear… and the cycled continues). So, I downloaded Phonos Plus for iOS. I paid .99 for the premium feature pack, but no matter what I do, I can’t seem to Export my playlists with it.

The below is what I get. Anyone else had success getting it to work?

 

I have not tried to export from Sonophone - but an email to the developer using App Store will likely get a swift response.  
 

For exporting playlists, I use Phonos Plus

This is Phonos Plus in the screenshot @RossJ . So, I guess you are saying it works for you without error.

Yes, Phonos plus works fine for me - I export from the playlists part (one by one).  

If you open the Sonos app on desktop or laptop you can see your playlists on the right under “Sonos playlists” then if you right click on one of the playlists select save to Sonos favourites it will then show in your mobile Sonos app

I agree, but if you don’t update your other devices I don’t think they will function.  It’s one of those updates that you are forced to accept.  I’m really pissed at Sonos, I’ve lost tons of playlists.

IOs automatically updated my app so as others, have lost playlists. Last year had moved all music from Spotify to Sonos playlists so have lost all music. Is there any way to bypass the update on the desktop app so they can still be accessed and moved? Have also tried the web version but no Sonos playlist option showing

Playlists aren’t stored on the app, they are stored on the Sonos hardware.  As long as you don’t reset all of your devices, or transfer them to another system, your playlists are still there.  Right now the app is a little unstable, and may need a release or two to straighten things out.  Not what you want to hear, but as long as you didn’t wipe the units, your hard work isn’t lost.