New SONOS App - Missing all but 2 Playlists?

I to have lost all my playlists that i have spent hours creating. This is the only reason I use Sonos.

how can I view or get them back??  can I go back to the old version of the app?

To add to my earlier comment. I now have a very expensive Sonos system I am unable to use as I am no longer able to see my playlists.

SONOS THIS IS REDICULOUS. DO YOU EVEN CARE ABOUT YOUR CUSTOMIERS, MMM, lLET ME SEE……..NO

Just forced to update to the new SONOS app right now. Very sad to see all of my SONOS playlists gone. I have tried everything to find them. I loved the simplicity of the previous version. All my playlists were set up perfectly and I have had it like this since I purchased my first SONOS speaker in 2016. It is disheartening  and incredibly frustrating to see this lost functionality. The previous version(s) of the application gave anyone in my home access to easily look up my playlists because many of the people I know in my family, as well as friends, have very similar music tastes to me. I even set up a playlist for my girlfriend to use when she comes over, songs we both love. Now we cannot even listen easily to our pre-built playlists. SONOS, please fix this right away - don’t continue to destroy things that are good, we have enough of that going on in the world all around us on the daily!

I’m repeating this to help people who missed it:

THE WORKAROUNDS FOR PLAYLISTS. (They are stored locally on your speakers.)

1. use the independent apps, SonoPad or Sonophone.
2. use the Sonos desktop app (which has not yet been de-featured).
3. For backup, export playlists to a device using the app Phonos plus.

Other ideas, please add…

The facility to add tracks to specific Spotify playlists while listening on the Sonos player seems to have removed or dropped. Very disappointing, and doesn’t make sense. Again, the curating features of the Sonos have been downgraded, turning me off the service and the product.

I have a Plex based NAS and previously tagged playing music to Sonos Favorites mainly because my Brilliant Home pads only saw Sonos Favorites for quick access (without having to drill down by individual sources). 
After reading this - I am going to abandon using Sonos Favorites Playlist and changed to adding my Plex ‘favorite tracks’ to the Sonos Favorites. This allows me to rank music in Plex but automatically shows updates in Sonos Favorites link for my Plex Favorite tracks. 
I had to use the Desktop App → Select a Music Source →  (in my case) Plex → Playlists → ♥️Tracks. Right click then ‘Add to Sonos Favorites’ (not to Sonos Playlist!!). Now my Sonos link to Plex updates as I Rank new songs. 
 

I just did the “upgrade” to the new software on my Ipad. What a mistake!! All my Sonos playlist that I spent a lot of time putting together are gone!!! What the heck is happening here! That is all I play and add on to. Thank god I have my Iphone and dest top with the old software. I sure hope they fix this quickly!!

Sonos App: No playlist anymore, WHY? I’ve 4 sets of speakers and know i can’t play any of my music! 

Our broadband is so bad I can’t always stream so there’s no point.

Thanks Sonos for making an app that no longer plays my music!

I’ve got the same problem as the other replies. 
all my music is on my networked NAS. 
Can’t access any of this now. Shocking that Sonos would do this with no warning. Now looking to sell my kit as it’s useless. Will buy something from a company that cares about its loyal customers. 

I also have noticed that I have no access to my playlists.  Like a previous poster, they’ve been curated for years so I was really disappointed.  My husband was able to access them from his desktop app,so they are not gone but i have no way to access them.  One solution proffered was to use the desktop app.  I had previously been on the phone on hold for over an hour until i got to speak to a tech:  My desktop app has stopped working since the software update.  The solution given for that was to use the web version, which as others have commented, is rubbish.  To sum up: i have no desktop app; the web version has limited functionality; and i have a previous issue with the speakers wired to my connect:amp cutting out (their solution to that was it’s a known bug, you need to buy a new connect:amp).  Exceptionally disappointed with Sonos.  My husband is shorting their shares, because apparently everyone is disappointed with Sonos.