New SONOS App - Missing all but 2 Playlists?

This is a BIG BS update. I will definitely NEVER buy a Sonos product again if that isn’t sorted out!!! Quickly!!!

A few months ago the links to Soundcloud titles were messed up by some update and could only be fixed by exporting the playlists, correcting the links and re-importing it again, with a third party app, because Sonos seems to give a shit about customer needs and never provided export/import functionality.

And now with this DOWNGRADE of the iOS app all playlists gone! And usability of the app is very!! questionable. 

Same problem. I have several large custom playlists built over several years.  GONE with the new app. WTF Sonos?! How do I get the old Sonos app reinstalled?

Sonos -WHAT HAVE YOU DONE TO THE PLAYLISTS ????
 

THIS NEEDS SORTING ASAP.

Like others, I will never buy another Sonos product unless this is sorted. 

Likewise all my favourite playlist from Deezer and my local music are greyed out, only one shows that’s a radio station that does work. Clicking on any of them come up with the wonder error message “sorry something went wrong”

Can’s  delete them, can’t recreate them. Literally unable to play the music I have set up since the update.

suggestion of using Spotify are fantastic as I don’t have Spotify and when used in the past it makes my ears ring / fatigue after a short while.

In an astonishing act of self-immolation SONOS appears to have dumped personal playlists - ignoring the effort of curation and betrayed the trust of users. I would advise anyone who has not updated to the May 2024 app to hold-off for now. “First come the innovators, who see opportunities that others don’t. Then come the imitators, who copy what the innovators have done. And then come the idiots, whose avarice undoes the very innovations they are trying to use to get rich.” Warren Buffett.

As others have stated, playlists are stored in the speakers.  The desktop app will show them for now.  *Other independent app controller that I use, have playlist functions and are great: SonoPad and Sonophone.

It’s even worse: the new app shows only up to 50 playlists per service. Therefore, if you have more than 50 playlists, good luck! What a piece of crap!

Very well said. This is an epic failure of the Sonos leadership team, on par with the S1/S2 debacle. I get that they’re likely making a cut when people sign up for streaming services and their may be other technical reasons behind their decision to dump personal playlist support, however the way this was carried out, with zero user notice and lacking an “easy” way to transition the playlists ahead of time, was either calculated stupidity or a total managerial breakdown. What you’ve done is not only leave your (well healed) users frustrated and feeling abandoned, but impacted people like me (with technical backgrounds) with older parents now panicking over the loss of years worth of curated playlists. I can help my folks fix this, but I’m angry AF at Sonos. 

How a company with such amazing hardware and such impressive market capture could continue making such astonishingly bad user experience decisions with such lack of communication and forethought is worthy of its own college-level management course. I’ve been in IT leadership for over 25 years and I can think of a hundred different ways to cost effectively make such a transition with little to no user headaches. Sonos either just doesn’t hire very well; has inept leadership, or someone high up decided to piss people off hoping that the cost savings of doing so would either go unnoticed or pay off in the long run. Good job handing more of your market to your competitors, yet again.  For those of you so inclined, search for Sonos Corporate Governance- Any make your displeasure at this round of screwups heard.

Me too. No playlists and no ability to create them. Just add as "favorite". Probably THE most important feature gone. And no word if it's coming back, at least that I can find. 

Same for me, lost my playlist and gutted reading the comments on this thread (tellingly none from SONOS!!!!).

COME ON SONOS...SORT YOUR SH!T OUT!!!!!

😤

Sonos chat said that the Playlists feature was not currently available in the Sonos upgrade & will return in a future update.  Ridiculous.   Also they cannot say how long it will take to get the Playlists included in the next update!