Enthusiast I

New SONOS App - Missing all but 2 Playlists?

Forum|Forum|2 years ago
May 7, 2024
64 replies
8561 views

I just installed the new Sonos app. After doing so, all but 2 of my playlists have disappeared?

Specifically, if I selected Sonos Favorites, then Playlists View All, only 2 playlist are showing . . . countless are MIA.

I sure hope there are instructions for resurrecting my playlist.

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K

Katyk

IOs automatically updated my app so as others, have lost playlists. Last year had moved all music from Spotify to Sonos playlists so have lost all music. Is there any way to bypass the update on the desktop app so they can still be accessed and moved? Have also tried the web version but no Sonos playlist option showing

Playlists aren’t stored on the app, they are stored on the Sonos hardware. As long as you don’t reset all of your devices, or transfer them to another system, your playlists are still there. Right now the app is a little unstable, and may need a release or two to straighten things out. Not what you want to hear, but as long as you didn’t wipe the units, your hard work isn’t lost.

Thanks :) No, devices have not been reset. Not got issues with stability of the app as not using it due to losing playlists. Surprised the update was passed by the product owners and QA though.

jgatie

Thanks :) No, devices have not been reset. Not got issues with stability of the app as not using it due to losing playlists. Surprised the update was passed by the product owners and QA though.

I highly doubt the decision to release was made at that level. It was forced out to keep the headphones on schedule, and that’s on the bean counters and execs.

F

fatherpain

Lyricist I

Thankfully all of my playlists are still on the Spotify app. Found and played one of the missing lists (in Sonos) using the Spotify app instead. During playback on my phone, the option to connect and playback via the Sonos Speaker System appeared and it worked!

Until Sonos fixes their screw up, try using the Spotify app to locate and play your playlists, then use the Spotify in-app option to connect and playback thru the Sonos.

Worked for me. I have a Stereo pair linked Sonos Moves on WiFi

S

Stum5858

Lyricist II

Another update today…still no playlists or ability to list all my favourite artists….utterly useless

T

T P

Lyricist I

In an astonishing act of self-immolation SONOS appears to have dumped personal playlists - ignoring the effort of curation and betrayed the trust of users. I would advise anyone who has not updated to the May 2024 app to hold-off for now. “First come the innovators, who see opportunities that others don’t. Then come the imitators, who copy what the innovators have done. And then come the idiots, whose avarice undoes the very innovations they are trying to use to get rich.” Warren Buffett.

As others have stated, playlists are stored in the speakers. The desktop app will show them for now. *Other independent app controller that I use, have playlist functions and are great: SonoPad and Sonophone.

I am ASTOUNDED that this app version migration was so profoundly (and unnecessarily) botched.

I heard that a new version was coming, and so I actually eagerly migrated to the new version of the iOS app as soon as I noticed (inside the app) that a new version was available, since I was cautiously optimistic that it would fix the stability glitches which I have been increasingly experiencing the last couple of years. (Unfortunately, I failed to do any type of research to determine if that migration was advisable; naïvely assuming that any newer version of the app would be an improvement over an older version of the app.)

I was subsequently DUMBFOUNDED to discover that all of the playlists which I have (painstakingly) created over the years are now no longer accessible from the new iOS app.

I purchased my Sonos system in 2016, and have added quite a few Sonos speakers system over the years -- literally spending thousands of dollars. I have also been an evangelist to others, who have subsequently purchased the system upon my recommendation.

Unfortunately, those recommendations stop now.

It was bad enough that the system had become unstable and glitchy over the last couple of years.

But to completely remove a function I use DAILY from the system – with no advance notice, and with no way to uninstall the new version and go back to the prior version – seemingly indicates a company which has lost its way.

And I fail to see any reason why this new version was rushed to market before it was "ready for prime time.” This unfortunately seems like such a self-inflicted, un-forced error.

In addition to creating OUTRAGE, this makes me incredibly SAD, since music is such an integral part of my (and others’) daily experience. A music experience (via Sonos) which was a bit of a balm for a few of life's frustrations, has now increasingly become a TREMENDOUS frustration itself!

Unfortunately, this is a very sad chapter in the legacy of this company -- and will likely become a business case which will be studied by others in the future, as a sobering lesson to other business leaders -- as a “poster child” example of business practices to avoid.

A

Ado3361

Contributor I

In an astonishing act of self-immolation SONOS appears to have dumped personal playlists - ignoring the effort of curation and betrayed the trust of users. I would advise anyone who has not updated to the May 2024 app to hold-off for now. “First come the innovators, who see opportunities that others don’t. Then come the imitators, who copy what the innovators have done. And then come the idiots, whose avarice undoes the very innovations they are trying to use to get rich.” Warren Buffett.

As others have stated, playlists are stored in the speakers. The desktop app will show them for now. *Other independent app controller that I use, have playlist functions and are great: SonoPad and Sonophone.

I am ASTOUNDED that this app version migration was so profoundly (and unnecessarily) botched.

I heard that a new version was coming, and so I actually eagerly migrated to the new version of the iOS app as soon as I noticed (inside the app) that a new version was available, since I was cautiously optimistic that it would fix the stability glitches which I have been increasingly experiencing the last couple of years. (Unfortunately, I failed to do any type of research to determine if that migration was advisable; naïvely assuming that any newer version of the app would be an improvement over an older version of the app.)

I was subsequently DUMBFOUNDED to discover that all of the playlists which I have (painstakingly) created over the years are now no longer accessible from the new iOS app.

I purchased my Sonos system in 2016, and have added quite a few Sonos speakers system over the years -- literally spending thousands of dollars. I have also been an evangelist to others, who have subsequently purchased the system upon my recommendation.

Unfortunately, those recommendations stop now.

It was bad enough that the system had become unstable and glitchy over the last couple of years.

But to completely remove a function I use DAILY from the system – with no advance notice, and with no way to uninstall the new version and go back to the prior version – seemingly indicates a company which has lost its way.

And I fail to see any reason why this new version was rushed to market before it was "ready for prime time.” This unfortunately seems like such a self-inflicted, un-forced error.

In addition to creating OUTRAGE, this makes me incredibly SAD, since music is such an integral part of my (and others’) daily experience. A music experience (via Sonos) which was a bit of a balm for a few of life's frustrations, has now increasingly become a TREMENDOUS frustration itself!

Unfortunately, this is a very sad chapter in the legacy of this company -- and will likely become a business case which will be studied by others in the future, as a sobering lesson to other business leaders -- as a “poster child” example of business practices to avoid.

Couldn’t agree more. Their iOS app is, and has always been, crap.

Their connectivity over WiFi is, and has always been, crap. Their solution to this was “oh, your are connecting over (setting unable to be changed) WiFi Channel 1 is the problem, you dare to have 5 other devices in your house using the same channel, so the only solution is to pay ANOTHER $1,000 for the Sonos Amp……………..which kinda solves the problem……..except for the “legacy speakers” that it doesn’t support and the portable speaklers it doesn’t support. Sorry !!!

Their interoperability (ie new speakers working with existing system is, and has always been, crap.

Their customer “service” is, and has always been, crap.

Their woeful failure to address issues nominated by literally THOUSANDS of users in their own support groups, and several times that on other sites like Reddit is, and has always been, crap.

Their greedy attitude once they’ve sold you a speaker is, and has always been, crap.

To top all these issues I have also lost over 100+ playlists which I deliberately put in the Sonos playlists, rather than an external service like Spotify. so that I didn't have to have crap WiFi over Sonos try to connect to crap Spotify over same crap WiFi.

So now there’s a (see previously, likely to be…..crap) web app where your lovingly created previous playlists may or may not appear, though FKnows how to get them into your iOS app so you can, like ACTUALLY PLAY THE SONGS YOU TREASURE!!

WTF is wrong with this company???????????????

We invest THOUSANDS OF DOLLARS WITH THEM and are treated with complete disdain. No consultation. No options. No abillity to roll-back to previous app versions.

Seriously, if this was a social service, a bank or an financial organisation they would be regulated into line, into submission, into compensation or into oblivion.

The latter seems most likely, as soon as someone hacks a way to connect ANY other music app/streaming/storage into their eco system, they are DAD (Dead as Dodos).

I may start a crowdfunding campaign to do just this.

Y

yooj

Trending Lyricist I

Still gone. Still furious about the app update. And they have the gall to try to sell me headphones.

V

vacationlover

Lyricist III

I’m only posting here because that appears to be the only way to ‘subscribe’ to a thread.

Moderator edit: Click on “Add to favourites” under opening post.

G

Gomerdoc

Lyricist I

This is a BIG BS update. I will definitely NEVER buy a Sonos product again if that isn’t sorted out!!! Quickly!!!

A few months ago the links to Soundcloud titles were messed up by some update and could only be fixed by exporting the playlists, correcting the links and re-importing it again, with a third party app, because Sonos seems to give a shit about customer needs and never provided export/import functionality.

And now with this DOWNGRADE of the iOS app all playlists gone! And usability of the app is very!! questionable.

Totally and absolutely AGREE! Nobody needs and Nobody wants new updates or versions of the iOS App: It was not perfect, yet: functional! Did everything I wanted. Got used to it. And there is literally no advantage for a customer who only wants to listen to music with this new Version. Fix this!

R

RSC01

Lyricist II

Have had Sonos for years and am convinced the management must be AWFUL. The new app is so bad it’s just not possible they didn’t know before release. I run a business with significant soft ware requirments & programming and they must have had a 3 year old do the programming. That’s not to mention the current 40 minute wait if you want to actually speak to someone--so customer service is also awful and that’s in direct management control. They’ve CHOSEN to be unreachable. Not the kind of company I want to deal with anymore.

To all of you that don’t want to invest further in Sonos, like me, I’m changing to Bowers & Wilkins. I have over ten Sonos products but am giving them away and starting over. The frustration dealing with Sonos, adding their products and now this terrible app over the past few years is too much.

I don’t believe the issues I see with the app will ever be truly resolved.

Goodbye Sonos!!

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