Contributor I

Question

New SONOS App has removed Windows music library and won't let me re-add it!

Forum|Forum|2 years ago
May 13, 2024
186 replies
17622 views

I’ve updated SONOS on my Android phone. The new app is awful compared to the old one and has so many bugs, as noted by customers on this site minute-by-minute over the past week or so.

I’ve also updated my SONOS app on my Windows 11 computer. This is where I have my music library. The update removed the library. I tried to re-add it, and it came up with Error 913. I can’t access the music library…..I can’t use SONOS for what I bought it for!!!! Frustrated doesn’t go anywhere near how I feel right now. I’m not an I.T. Test Analyst. Neither have I volunteered to be a BETA tester for SONOS. But my investment in SONOS equipment has been destroyed by this update. PLEASE HELP!!!!!

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Z

zigerman

Lyricist II

Same here. Error 913 for Apple Music Library on Sonoma 14.4.1. If I try to add the folder directly, it says access denied and to check username/password. I can see it trying to access the folder and then giving up. I’m the administrator so there should be no access/username problems.

BTW, this may help others until Sonos can fix this mess they’ve created. I copied the entire Apple music library to my NAS and then used add “Networked device (ex. NAS drive)” and was able to add the music library folder without any problems. This is just a temp solution since the library won’t be updated if I add more music but at least it keeps me going for the time being.

This!!! I have no Idea what I actually did, but tried to allow the music folder, as a network folder, to give shared access to the sonos system and after 10,000 clicks i could, for some reason, add it back to the Sonos library and the content is being recognized in the queue again! So happy, thanks for sharing this, this was SO helpful!

C

ChrisBhoy11

Lyricist III

Same here. The complete contempt Sonos is showing its customers makes me want to sell off my speakers and I have invested heavily over the years. Disgusting behaviour from them, I am so angry 😡

E

erinoboyle

Lyricist II

I’ve fixed mine after talking to support, but this is not something for the average user. I hope there’s an easier way, as I found it a bit of a chore, and I work on computers all day. Here’s how I did it in windows 11..

Make sure SMBv1 is disabled by doing the following:
Launch the Control Panel by typing Control Panel in the Windows search box.
Click Programs in the list and then select Turn Windows features on or off under Programs and Features.
Ensure there is no checkmark in the box next to both SMB 1.0/CIFS File Sharing Support and SMB 1.0/CIFS Server.
If you had to disable it, it may require a reboot after you deselect, and hit OK. Mine fortunately wasn’t selected.
Create a share on the folder that your music is in, and give a user permission to use it.
I created a local user using instructions from here: https://support.microsoft.com/en-au/windows/create-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d But apparently you can use the user you’re logged in as (I couldn’t, it didn’t work for me).
With a user ready, right click the folder containing music and select Properties
Select the Sharing Tab
Hit the Share button, and make sure the user you want to use is in the list with at least Read access, and hit the Share button.
Back on the sharing tab, it will show the name of the share as \\<computer name>\Music (or whatever the share name is (mine was called TheLibrary)) Hit Apply.
This share name is what you type in the sonos app when you are adding your music library.
fin

What a nightmare.

THANK YOU!!! Was forced to update and I am NOT a computer person AT ALL but I was able to do this and I am able to play from my library now - only on my mobile app because the one on my desktop isn’t working at all, but at least I can do it! I am a dance teacher and have literally over a TB of music in my library that I NEED access to so I can run my business! I was able to do this within like 20 minutes. The SMB box WAS checked on my computer and it did reboot, everything else went just as written out above. Like I said it’s not working correctly on my computer but I can at LEAST access it from the mobile app. I was having a heart attack not being able to play my cut down versions of songs for choreography.

C

ChrisBhoy11

Lyricist III

I’ve fixed mine after talking to support, but this is not something for the average user. I hope there’s an easier way, as I found it a bit of a chore, and I work on computers all day. Here’s how I did it in windows 11..

Make sure SMBv1 is disabled by doing the following:
Launch the Control Panel by typing Control Panel in the Windows search box.
Click Programs in the list and then select Turn Windows features on or off under Programs and Features.
Ensure there is no checkmark in the box next to both SMB 1.0/CIFS File Sharing Support and SMB 1.0/CIFS Server.
If you had to disable it, it may require a reboot after you deselect, and hit OK. Mine fortunately wasn’t selected.
Create a share on the folder that your music is in, and give a user permission to use it.
I created a local user using instructions from here: https://support.microsoft.com/en-au/windows/create-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d But apparently you can use the user you’re logged in as (I couldn’t, it didn’t work for me).
With a user ready, right click the folder containing music and select Properties
Select the Sharing Tab
Hit the Share button, and make sure the user you want to use is in the list with at least Read access, and hit the Share button.
Back on the sharing tab, it will show the name of the share as \\<computer name>\Music (or whatever the share name is (mine was called TheLibrary)) Hit Apply.
This share name is what you type in the sonos app when you are adding your music library.
fin

What a nightmare.

THANK YOU!!! Was forced to update and I am NOT a computer person AT ALL but I was able to do this and I am able to play from my library now - only on my mobile app because the one on my desktop isn’t working at all, but at least I can do it! I am a dance teacher and have literally over a TB of music in my library that I NEED access to so I can run my business! I was able to do this within like 20 minutes. The SMB box WAS checked on my computer and it did reboot, everything else went just as written out above. Like I said it’s not working correctly on my computer but I can at LEAST access it from the mobile app. I was having a heart attack not being able to play my cut down versions of songs for choreography.

Many thanks, I got it to work. Still don’t get the logic of releasing this update then waiting 6 weeks to fix settings that were working just fine before. I went to change my alarm time last night because I had to get up earlier than usual but couldn’t because they’ve removed the function from the phone app and I didn’t have the energy to walk downstairs and see if the desktop setting would work. It did, I done it earlier tonight, but what a palaver - I nearly found myself ordering an Amazon Echo just so I could be confident of having an alarm.

JR3USC

Lyricist I

I already had SMBv1 disabled, so that’s NOT the issue. Tech support on 10-May-2024, said they are aware of the problem with missing Music Library, Line In, etc., and the update release on 13-May would fix the issue. Well, it’s 14-May, there was an update available on the Google Play Store, so I updated my Android device, and still no Music Library, etc. I’m trying to access a Western Digital NAS drive. What is interesting is my Windows10 desktop PC was not force updated, is still running the old software, and can access all the music resources! This is clearly a Sonos software update issue that has been pushed out on the community without an OptOut option. What happened to Beta testing? Despicable! There have been issues with the Sonos software for years! No support for large libraries, lack of support for additional file tags, e.g. Year or Rating, missing an ability to sort lists by file tags, missing an export file list to device feature. The jukebox software could be so much better! Sonos would be better served sticking to hardware, selling off the software division to a more talented company that knows a thing or two about development, testing and troubleshooting. I have no advise on what steps to take from here and can only HOPE Sonos fixes this mess they put us in.😤

V

via44

Lyricist I

Same!! Thank you for publicizing the issue, OP.

WTF SONOS. WTF.

You’ve basically locked me out of your product and rendered it unusable.

press250

Prodigy III

I feel for everyone on this thread. Before we all got hit with this shitstorm, I wrote up a set of directions for adding a contemporary (SMBv2) local library share under Windows. Hope this helps some folks.

JR3USC

Lyricist I

Any solutions for Android devices?

S

sonoslwm

Lyricist I

@Solaris_1111 thanks for the instructions. I have disabled SMB 1.0, the restarted the Win 11 PC. When i opened up the Sonos app v16.1 (and it wants me to update this app), under Manage > Music Library Settings is disabled (as well as other menu items). I already have a user account with permission to access the folder, but I can’t seem to get the app to re-establish the connection to this music folder.

(I remain very unhappy with Sonos and they way they have gone about this change)

UPDATE: I updated to the latest Sonos app (v16.2), and Manage > Music Library Settings is no longer disabled, so I am in the process of reconnecting the various music library folders on my local network server. Looking good so far!

The Music Library has returned to the Music Source in the desktop app and to the app. Hooray!

D

denzoid

Lyricist III

I’ve fixed mine after talking to support, but this is not something for the average user. I hope there’s an easier way, as I found it a bit of a chore, and I work on computers all day. Here’s how I did it in windows 11..

Make sure SMBv1 is disabled by doing the following:
Launch the Control Panel by typing Control Panel in the Windows search box.
Click Programs in the list and then select Turn Windows features on or off under Programs and Features.
Ensure there is no checkmark in the box next to both SMB 1.0/CIFS File Sharing Support and SMB 1.0/CIFS Server.
If you had to disable it, it may require a reboot after you deselect, and hit OK. Mine fortunately wasn’t selected.
Create a share on the folder that your music is in, and give a user permission to use it.
I created a local user using instructions from here: https://support.microsoft.com/en-au/windows/create-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d But apparently you can use the user you’re logged in as (I couldn’t, it didn’t work for me).
With a user ready, right click the folder containing music and select Properties
Select the Sharing Tab
Hit the Share button, and make sure the user you want to use is in the list with at least Read access, and hit the Share button.
Back on the sharing tab, it will show the name of the share as \\<computer name>\Music (or whatever the share name is (mine was called TheLibrary)) Hit Apply.
This share name is what you type in the sonos app when you are adding your music library.
fin

What a nightmare.

THANK YOU!!! Was forced to update and I am NOT a computer person AT ALL but I was able to do this and I am able to play from my library now - only on my mobile app because the one on my desktop isn’t working at all, but at least I can do it! I am a dance teacher and have literally over a TB of music in my library that I NEED access to so I can run my business! I was able to do this within like 20 minutes. The SMB box WAS checked on my computer and it did reboot, everything else went just as written out above. Like I said it’s not working correctly on my computer but I can at LEAST access it from the mobile app. I was having a heart attack not being able to play my cut down versions of songs for choreography.

Isn’t there a 65,000 song limit to local music libraries? If you have over 1TB you must have more than this. Do all of your songs show up in Sonos?

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