Contributor I

Question

New SONOS App has removed Windows music library and won't let me re-add it!

Forum|Forum|2 years ago
May 13, 2024
186 replies
17622 views

I’ve updated SONOS on my Android phone. The new app is awful compared to the old one and has so many bugs, as noted by customers on this site minute-by-minute over the past week or so.

I’ve also updated my SONOS app on my Windows 11 computer. This is where I have my music library. The update removed the library. I tried to re-add it, and it came up with Error 913. I can’t access the music library…..I can’t use SONOS for what I bought it for!!!! Frustrated doesn’t go anywhere near how I feel right now. I’m not an I.T. Test Analyst. Neither have I volunteered to be a BETA tester for SONOS. But my investment in SONOS equipment has been destroyed by this update. PLEASE HELP!!!!!

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P

peterlip

Lyricist III

I’ve fixed mine after talking to support, but this is not something for the average user. I hope there’s an easier way, as I found it a bit of a chore, and I work on computers all day. Here’s how I did it in windows 11..

Make sure SMBv1 is disabled by doing the following:
Launch the Control Panel by typing Control Panel in the Windows search box.
Click Programs in the list and then select Turn Windows features on or off under Programs and Features.
Ensure there is no checkmark in the box next to both SMB 1.0/CIFS File Sharing Support and SMB 1.0/CIFS Server.
If you had to disable it, it may require a reboot after you deselect, and hit OK. Mine fortunately wasn’t selected.
Create a share on the folder that your music is in, and give a user permission to use it.
I created a local user using instructions from here: https://support.microsoft.com/en-au/windows/create-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d But apparently you can use the user you’re logged in as (I couldn’t, it didn’t work for me).
With a user ready, right click the folder containing music and select Properties
Select the Sharing Tab
Hit the Share button, and make sure the user you want to use is in the list with at least Read access, and hit the Share button.
Back on the sharing tab, it will show the name of the share as \\<computer name>\Music (or whatever the share name is (mine was called TheLibrary)) Hit Apply.
This share name is what you type in the sonos app when you are adding your music library.
fin

What a nightmare.

L

LP9

Lyricist III

Good instructions. The problem I had with sharing the link, is that it asks for a username and password, and if you click next, it gives an access denied error.

S

Solaris_1111

Lyricist II

I’ve fixed mine after talking to support, but this is not something for the average user. I hope there’s an easier way, as I found it a bit of a chore, and I work on computers all day. Here’s how I did it in windows 11..

Make sure SMBv1 is disabled by doing the following:
Launch the Control Panel by typing Control Panel in the Windows search box.
Click Programs in the list and then select Turn Windows features on or off under Programs and Features.
Ensure there is no checkmark in the box next to both SMB 1.0/CIFS File Sharing Support and SMB 1.0/CIFS Server.
If you had to disable it, it may require a reboot after you deselect, and hit OK. Mine fortunately wasn’t selected.
Create a share on the folder that your music is in, and give a user permission to use it.
I created a local user using instructions from here: https://support.microsoft.com/en-au/windows/create-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d But apparently you can use the user you’re logged in as (I couldn’t, it didn’t work for me).
With a user ready, right click the folder containing music and select Properties
Select the Sharing Tab
Hit the Share button, and make sure the user you want to use is in the list with at least Read access, and hit the Share button.
Back on the sharing tab, it will show the name of the share as \\<computer name>\Music (or whatever the share name is (mine was called TheLibrary)) Hit Apply.
This share name is what you type in the sonos app when you are adding your music library.
fin

What a nightmare.

Thank you so much! It worked for me! Not that hard to do guys, try it out. Doing this + installing the previous version APK solved everything for me. But i’m still very nervous for Sonos future, i might get stuck one day being forced to upgrade to something i don’t like. Not trusting their development team one bit.

S

Solaris_1111

Lyricist II

Good instructions. The problem I had with sharing the link, is that it asks for a username and password, and if you click next, it gives an access denied error.

I got the same, i entered my main microsoft outlook email + password and it worked. You need to find what account email + password your windows is associate with.

Y

ycooreman

Trending Lyricist I

I’m sure that forced obsolescence of our older speakers is just around the corner.
I’m sure it took “a lot of courage” as well.

L

LP9

Lyricist III

My speakers aren’t even a year old, and now this music folder issue. Waiting until the middle of June is bad enough, but you cannot roll back the update. As everyone posting here knows, it is forced on us.

S

Simonintheuk

Lyricist III

Had this problem too today and after sitting online for ages with a Sonos support person, came across this.. I am on Windows 11 and didn’t have the SMB options ticked but still didn’t work.. I tried to share it with my local account but that didn’t work either so had to create a new local user account..

(Select Start > Settings > Accounts and then select Family & other users. (In some versions of Windows you'll see Other users.) Next to Add other user, select Add account. Select I don't have this person's sign-in information, and on the next page, select Add a user without a Microsoft account.) - I just created an account called sonosspeaker, gave it a password and saved.

.. then share the folder and put the folder details in to sonos along with the username and password I created, and it is now adding my library..

J

jasmic

Contributor I

Good instructions. The problem I had with sharing the link, is that it asks for a username and password, and if you click next, it gives an access denied error.

I got the same, i entered my main microsoft outlook email + password and it worked. You need to find what account email + password your windows is associate with.

Thank you for this, I too had found the fix, shared the folder, got the ask for a username and password but didn’t know what it needed. I added my microsoft details and it appears to have worked.

L

LP9

Lyricist III

Had this problem too today and after sitting online for ages with a Sonos support person, came across this.. I am on Windows 11 and didn’t have the SMB options ticked but still didn’t work.. I tried to share it with my local account but that didn’t work either so had to create a new local user account..

(Select Start > Settings > Accounts and then select Family & other users. (In some versions of Windows you'll see Other users.) Next to Add other user, select Add account. Select I don't have this person's sign-in information, and on the next page, select Add a user without a Microsoft account.) - I just created an account called sonosspeaker, gave it a password and saved.

.. then share the folder and put the folder details in to sonos along with the username and password I created, and it is now adding my library..

Good solution. Sonos should have something like this on their info page.

M

mborella

Producer I

I’ve fixed mine after talking to support, but this is not something for the average user. I hope there’s an easier way, as I found it a bit of a chore, and I work on computers all day. Here’s how I did it in windows 11..

Make sure SMBv1 is disabled by doing the following:
Launch the Control Panel by typing Control Panel in the Windows search box.
Click Programs in the list and then select Turn Windows features on or off under Programs and Features.
Ensure there is no checkmark in the box next to both SMB 1.0/CIFS File Sharing Support and SMB 1.0/CIFS Server.
If you had to disable it, it may require a reboot after you deselect, and hit OK. Mine fortunately wasn’t selected.
Create a share on the folder that your music is in, and give a user permission to use it.
I created a local user using instructions from here: https://support.microsoft.com/en-au/windows/create-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d But apparently you can use the user you’re logged in as (I couldn’t, it didn’t work for me).
With a user ready, right click the folder containing music and select Properties
Select the Sharing Tab
Hit the Share button, and make sure the user you want to use is in the list with at least Read access, and hit the Share button.
Back on the sharing tab, it will show the name of the share as \\<computer name>\Music (or whatever the share name is (mine was called TheLibrary)) Hit Apply.
This share name is what you type in the sonos app when you are adding your music library.
fin

What a nightmare.

Ok, this worked for me with my current account. The account has administrative privileges so that may have helped. Thanks for sharing this, you are a life saver and prevented me from chucking $3K of Sonos gear out the window.

On that note, JFC Sonos, get your act together!

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