New SONOS App has removed Windows music library and won't let me re-add it!

Forum|Forum|2 years ago
May 13, 2024
186 replies
17622 views

I’ve updated SONOS on my Android phone. The new app is awful compared to the old one and has so many bugs, as noted by customers on this site minute-by-minute over the past week or so.

I’ve also updated my SONOS app on my Windows 11 computer. This is where I have my music library. The update removed the library. I tried to re-add it, and it came up with Error 913. I can’t access the music library…..I can’t use SONOS for what I bought it for!!!! Frustrated doesn’t go anywhere near how I feel right now. I’m not an I.T. Test Analyst. Neither have I volunteered to be a BETA tester for SONOS. But my investment in SONOS equipment has been destroyed by this update. PLEASE HELP!!!!!

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

P

peterlip

Lyricist III

Same here.

Is this monitored by Sonos? Or are we just complaining to each other, and Sonos is blissfully unaware that everyone now have Sonos speakers not able to make any sound. It’s deadly quiet here. Too quiet.

Next stop. Support...

S

Schweizermag

Enthusiast I

They know. They just don’t care. https://www.forbes.com/sites/jonathanreichental/2024/05/09/4-lessons-from-sonos-app-upgrade-fiasco/

M

mborella

Producer I

Same problem. Woke up this morning to realise the desktop app doesnt play my music library anymore. Then there was a desktop app update. Thought that might fix it, although I didnt expect much after the last few days. Turned out now the library has completely disappeared and I can’t add it back (error 913). The “Don’t fix it if it ain’t broke” quote is slowly manifesting itself in my mind… what else is gonna happen with these new updates?!

Same experience here. Forced an update and the update broke access to my Music Library. This is unacceptable.

L

LP9

Lyricist III

Same problems here. Complete failure after Sonos desktop app update in Windows 11. And any attempt to share a folder is met with a demand for a username and password.

S

Solaris_1111

Lyricist II

SONOS needs to take a big decision, they are on the edge of losing a huge amount of customer. People will just move to a product that care. I’m down to sell all my 6 SONOS speakers to move with a business that care for their customer, and not for their ideals. I’ll give them a few months.

L

LP9

Lyricist III

Since the new app was introduced, my iphone keeps asking for bluetooth to be switched on. I thought bluetooth was only needed when setting up a speaker? A wireless network connection should be enough to control the speakers in everyday use, without needing bluetooth on at the same time.

S

Scarrymonk

Contributor I

Im very upset the new app is just not working. I lost my music library so spoke to Sonos they said they were aware and to use the desktop version on my MacBook. OK so my music folder and files worked on the desktop. Today the music folder is not showing in the music library and every time I try to put the path back to it I get error 913. Popped s on here to see lots of people are having the same problem.

I don't do subscriptions to music services my music library is all I use, now that's gone !!!!!!!!!

M

mborella

Producer I

Chatted with tech support. They play to fix this issue in mid June. This is beyond stupid.

M

Maelduin59

Lyricist I

This is beyond moronic. What sort of software developers do Sonos have? Seems to me like their developers don’t even use Sonos if they end up disconnecting one of the biggest methods of accessing and playing music. And it seems like a fix will be ready mid-June??? Absolute shame on you Sonos. Have any of you heard about quality control, proper testing. Does any of this sound familiar?

And by the sounds of things none of the senior management has the guts to come out and make any public statements about this absolute fiasco. What a bunch of spineless cowards.