Contributor I

Question

New SONOS App has removed Windows music library and won't let me re-add it!

Forum|Forum|2 years ago
May 13, 2024
186 replies
17622 views

I’ve updated SONOS on my Android phone. The new app is awful compared to the old one and has so many bugs, as noted by customers on this site minute-by-minute over the past week or so.

I’ve also updated my SONOS app on my Windows 11 computer. This is where I have my music library. The update removed the library. I tried to re-add it, and it came up with Error 913. I can’t access the music library…..I can’t use SONOS for what I bought it for!!!! Frustrated doesn’t go anywhere near how I feel right now. I’m not an I.T. Test Analyst. Neither have I volunteered to be a BETA tester for SONOS. But my investment in SONOS equipment has been destroyed by this update. PLEASE HELP!!!!!

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UnhappyUser

Contributor I

My speakers aren’t even a year old, and now this music folder issue. Waiting until the middle of June is bad enough, but you cannot roll back the update. As everyone posting here knows, it is forced on us.

Several people have referenced a June update. Did the company commit to fixing this by then? If so, got a link to that statement?

For Sonos, count me as one of the many whose day you have ruined. Please fix this now. The loss of local music library support renders the various Sonos products I use daily useless.

K

KyGuy

Trending Lyricist I

Thanks for info. Will try it later this AM. Chores…

Did I read that correctly, mid-June? As in 4 weeks? Insulting approach to Customer Service.

Been loyal to Sonos since 2006. May have to consider options. NOT an Apple person, but there are other options.

R

RussTaylor73

Lyricist I

I feel your pain people. I’ve got to remember to check the feedback before I just download the latest version of the what every Sonos have clobbered together and released without doing any testing by the looks of it. Likewise, my iTunes library no longer appears and error message when trying to reload it. I intend to sit on my hands like always and await for their developers to once again fix their bug laden release. Come on Sonos, we deserve better than this for the price we pay for your products!

S

StanUKuser

Lyricist I

I am frankly disgusted with Sonos and the windows app.

I have bought 4 Sonos speakers, on which I was playing my CD collection, from a folder on my PC, up until the latest update 16.2 of this useless app. My Music Library was disabled, and when I tried to add it back in, it gives me an error 913.

I have spent hundreds of pounds on these speakers, and spend hours and hours, ripping my CDs onto my Computer hard drive, and adding those to the Music Library that the Sonos app used to support, up until version 16.2 that I was updated to this week.

I have just spent the last hour and a half on the phone, and eventually spoke to Razvan - who has now told me that the ability to add my pc music folders into my Music Library, has now been disabled, and there is no planned date that it will be returned. This means I am stuck with 4 expensive Sonos speakers that are now useless to me, since playing my CD collection was the only reason I bought them.

Why on earth would they disable this feature? That is ridiculous. As it stands I may as well sell these speakers because they are useless to me. Anybody want to buy 3 x One SL, and a Sonos Roam?

What kind of customer support is this, and what kind of software development are they doing. Its rubbish.

G

Garconnel

Lyricist I

The very same thing happened to me only on an Apple today. Error 913.

Yesterday it would connect but now unable to add shared folder error 913. Unacceptable.

This is after the new update to the new update. I can’t justify spending another dime on Sonos.

SUE SONOS

D

danlotec

Contributor I

I’ve updated SONOS on my Android phone. The new app is awful compared to the old one and has so many bugs, as noted by customers on this site minute-by-minute over the past week or so.

I’ve also updated my SONOS app on my Windows 11 computer. This is where I have my music library. The update removed the library. I tried to re-add it, and it came up with Error 913. I can’t access the music library…..I can’t use SONOS for what I bought it for!!!! Frustrated doesn’t go anywhere near how I feel right now. I’m not an I.T. Test Analyst. Neither have I volunteered to be a BETA tester for SONOS. But my investment in SONOS equipment has been destroyed by this update. PLEASE HELP!!!!!

same with me! why does an update remove my music library!!!! Just awful!

C

ChrisBhoy11

Lyricist III

I just had my music library appear on my phone app for the first time since the update. Followed the convoluted instructions last night to get it on my desktop app but it didn't show on my phone at the time. Still a bit fidgety, taking a long time to load and it seems the only way to add more than one song to the queue at a time is to pin an album to the home page, so progress at least. Hopefully they'll make it more user friendly soon.

I have Sonos through the entire house - Arc, Sub and Play 1s in the living room, Beam and 2 Ones in the bedroom, 2 Ones in the workout room and 2 Moves in the dining room. Was beginning to rethink the idea of replacing the Play 1s in the living room with Era 300s so I can swap them out for the bedroom 1s to put them in my home office and have every room in the house speakered. (Kitchen doesn't count because it's open plan).

They really need to stop messing their customers about because for many of us the speakers are so heavily integrated in our homes it causes major disruption in our lives when they impose these ill considered changes on us.

Sorry for the rant, but I feel I've spent enough money over the years to justify my annoyance.

justanotherjay

Lyricist I

Thank you so much Sunocoz!! I right-clicked my iTunes folder in windows explorer, went to properties, shared that folder with the Sonos system, then pretended the shared folder link is an NAS drive and tried adding it back to Sonos using the Networked device option like you suggested. It worked and the music library reappeared on all our devices, both versions of the iOS mobile app and on the desktop. Still can’t queue on the new app but at least we can play our library for now anyway. You are brilliant!

A thousand thanks to tidepooler and Sunocoz. I followed tidepooler’s method on my PC. I was asked to enter my Windows ID and password, and Bob’s your uncle it worked.

K

KeithAB

Lyricist I

They know. They just don’t care. https://www.forbes.com/sites/jonathanreichental/2024/05/09/4-lessons-from-sonos-app-upgrade-fiasco/

Alarming that they knew about the issues last week. Article is dated the 9th. They should have paused the update to mitigate damage. Who’s driving the bus?

I spent an hour on hold yesterday for support and then 30 mins with a person who had no knowledge of issue and was furiously searching KB articles and eventually disconnected me and did not call back.

1

1960avfc

Lyricist II

I’ve fixed mine after talking to support, but this is not something for the average user. I hope there’s an easier way, as I found it a bit of a chore, and I work on computers all day. Here’s how I did it in windows 11..

Make sure SMBv1 is disabled by doing the following:
Launch the Control Panel by typing Control Panel in the Windows search box.
Click Programs in the list and then select Turn Windows features on or off under Programs and Features.
Ensure there is no checkmark in the box next to both SMB 1.0/CIFS File Sharing Support and SMB 1.0/CIFS Server.
If you had to disable it, it may require a reboot after you deselect, and hit OK. Mine fortunately wasn’t selected.
Create a share on the folder that your music is in, and give a user permission to use it.
I created a local user using instructions from here: https://support.microsoft.com/en-au/windows/create-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d But apparently you can use the user you’re logged in as (I couldn’t, it didn’t work for me).
With a user ready, right click the folder containing music and select Properties
Select the Sharing Tab
Hit the Share button, and make sure the user you want to use is in the list with at least Read access, and hit the Share button.
Back on the sharing tab, it will show the name of the share as \\<computer name>\Music (or whatever the share name is (mine was called TheLibrary)) Hit Apply.
This share name is what you type in the sonos app when you are adding your music library.
fin

What a nightmare.

I used this method on my computer and restored my library, the library then showed back up on my iOS devices so at least I have that functionality back.

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