New SONOS App has removed Windows music library and won't let me re-add it!

My library is on a PC and for over 10 years I have had NO issue with sharing/access of my library. 

I’ve updated SONOS on my Android phone. The new app is awful compared to the old one and has so many bugs, as noted by customers on this site minute-by-minute over the past week or so.

I’ve also updated my SONOS app on my Windows 11 computer. This is where I have my music library. The update removed the library. I tried to re-add it, and it came up with Error 913. I can’t access the music library…..I can’t use SONOS for what I bought it for!!!! Frustrated doesn’t go anywhere near how I feel right now. I’m not an I.T. Test Analyst. Neither have I volunteered to be a BETA tester for SONOS. But my investment in SONOS equipment has been destroyed by this update. PLEASE HELP!!!!!

This is beyond moronic.  What sort of software developers do Sonos have?  Seems to me like their developers don’t even use Sonos if they end up disconnecting one of the biggest methods of accessing and playing music.  And it seems like a fix will be ready mid-June???  Absolute shame on you Sonos.  Have any of you heard about quality control, proper testing.  Does any of this sound familiar?

And by the sounds of things none of the senior management has the guts to come out and make any public statements about this absolute fiasco.  What a bunch of spineless cowards.

I’ve updated SONOS on my Android phone. The new app is awful compared to the old one and has so many bugs, as noted by customers on this site minute-by-minute over the past week or so.

I’ve also updated my SONOS app on my Windows 11 computer. This is where I have my music library. The update removed the library. I tried to re-add it, and it came up with Error 913. I can’t access the music library…..I can’t use SONOS for what I bought it for!!!! Frustrated doesn’t go anywhere near how I feel right now. I’m not an I.T. Test Analyst. Neither have I volunteered to be a BETA tester for SONOS. But my investment in SONOS equipment has been destroyed by this update. PLEASE HELP!!!!!

Moving to EverSolo streamer, JRiver and high def audio. Blowing Sonos off. Loyal user since 2007 or 08. Bridge and then Port. Four houses. Pains me leave but the “service” is pathetic.

I reached out to Sonos support and spent over an hour troubleshooting the issue.  Then they told me someone in the next tier of support would contact me to setup an appointment.  I was contacted via email and asked to use a link to schedule a support appointment.  There is a glitch in the scheduling system (OF COURSE) and there are no available appointments for the foreseeable future, even into late 2025.  I’m looking for other home music system options if anyone has any suggestions.

Tech support set me up a fake NAS box and fictious name.  Temporary BS solution.

I have Windows 11 and a Yamaha receiver.  Experimenting, I set the receiver to AirPlay,  added music folders on computer to iTunes and was able to listen to all my hard drive music.  I was also able to control the volume from the Sonos app.  Only problem is that when receiver is on AirPlay and wife is watching TV, there is no audio from her shows.  I could listen to music but no TV audio.  

Just another thing to try and waste our time, but it works.