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Eking708
Contributor I
May 9, 2024
Answered

New Sonos App broke my entire system. It is unstable

  • May 9, 2024
  • 221 replies
  • 13403 views

Dear Sonos,

The new app uploaded itself on apple devices and now my system is completely bricked/useless. I have ZERO components in my system. I have tried to factory reset it, doesn’t work. Tried resetting the app, doesn’t work. Tried to get hold of support to no surprise ZERO chat reps available at 10:30 eastern time, and 50 minute wait for support.

Do you people sit in a room and make up ways to piss your consumers off, because you are AMAZING at it? This entire system is about 24 hours outside of going in the garbage can since i can’t use them anymore.

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    Best answer by Weekendhacker

    Thank God I came on here!  Been trying to sort myself for two hours. My system which was 2 Play 1s, Beam and a sub mini all lovely and linked and a separate speaker are now gone. I did manage to reinstall but couldn’t link the two in one room as a pair, only link one with the other room. Can’t update the app which one minute says needs an update, then says no. Constant loop. Extremely pissed off and now have no system at all. Roll back required Sonos!  Really poor 

     

    221 replies

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    Bumper
    Bumper
    May 13, 2024

    New apps broke YouTube music integration. 'Shuffle all uploads' doesn't work. Can only play one song!? Are you fixing this Sonos?

    If/when they fix is anyone’s guess. The update also f’d up cbc radio in Sonos, live phish and parts of TuneIn. Probably more. Things are royally f’d, prob take some to un- duck it. 

      Comms man
      Lyricist I
      May 13, 2024

      Read all these lists and I have exact same problems. The new App DIES NOT WIRK ON IPHONE. it shows no products. I have everything and still not working. How can So is release an app with so many bugs that doesn’t work!!!

        DWRMD1957
        Contributor II
        May 13, 2024

         BEWARE SUBSCRIPTION MODEL COMING!  I suspect this was not inadvertent. The features of basic functionality will return, offered only as part of a subscription service model and redefined as an “enhanced” experience. I fear this may be a greed based move, Sonos not content with the level of penetration of their paid Sonos Radio version has made an intentional change that met with an unanticipated level of angry user sentiment.

          jvesuvio
          jvesuvio
          Lyricist III
          May 13, 2024

           BEWARE SUBSCRIPTION MODEL COMING!  I suspect this was not inadvertent. The features of basic functionality will return, offered only as part of a subscription service model and redefined as an “enhanced” experience. I fear this may be a greed based move, Sonos not content with the level of penetration of their paid Sonos Radio version has made an intentional change that met with an unanticipated level of angry user sentiment.

          Very interesting (and potentially very disappointing) theory…..

            vinemarques
            Lyricist I
            May 13, 2024

            I updated the app and took my Beam 2 to my parents' home, and not only didn't connect to their Wi-Fi, but it completely bricked out and could never be reactivated again. Could only AirPlay connected by Ethernet.

            My tip for y'all having activation (or any other) problems:

            I'm an iOS user, so I had to find my old Android phone at home and install the Sonos app version 16.1 (the one before the newer update) on apkmirror.com. After installing it, I could finally resync everything. Later, you can use the newer version to do minor tweaks. If you don't have an Android, find one from a friend (ugh).

            Do it at your own risk, of course.

              Jphg
              Trending Lyricist I
              May 13, 2024

              I had all my devices back on this morning and it worked for three hours or so. Now disappeared again, absolutely bonkers !

                juser
                Lyricist I
                May 13, 2024

                +1 The newly released app also broke my system: "There are no connected products." Pure amateurism to test in the wild and break the user experience so badly. This is absolutely not acceptable for a paid product. I'm increasingly starting to think that the only premium aspect is the price.

                  strickers
                  Lyricist III
                  May 13, 2024

                  Unplugged my Boost and rebooted the problem speaker, all seems to be working for now. It’s the first time I’ve know unplugging a Boost making things better?

                    Peter_V
                    Lyricist II
                    May 13, 2024

                    There is a workaround available, with this you can get app version 16 back.

                    Read about it hear:

                    After this installation and blocking auto-update, my system worked as I want it again.

                    jvesuvio
                    jvesuvio
                    Lyricist III
                    May 13, 2024

                    There is a workaround available, with this you can get app version 16 back.

                    Read about it hear:

                    After this installation and blocking auto-update, my system worked as I want it again.

                    I wish there was similar magic for the iPhone 

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