Skip to main content
Eking708
Contributor I
May 9, 2024
Answered

New Sonos App broke my entire system. It is unstable

  • May 9, 2024
  • 221 replies
  • 13403 views

Dear Sonos,

The new app uploaded itself on apple devices and now my system is completely bricked/useless. I have ZERO components in my system. I have tried to factory reset it, doesn’t work. Tried resetting the app, doesn’t work. Tried to get hold of support to no surprise ZERO chat reps available at 10:30 eastern time, and 50 minute wait for support.

Do you people sit in a room and make up ways to piss your consumers off, because you are AMAZING at it? This entire system is about 24 hours outside of going in the garbage can since i can’t use them anymore.

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Best answer by Weekendhacker

    Thank God I came on here!  Been trying to sort myself for two hours. My system which was 2 Play 1s, Beam and a sub mini all lovely and linked and a separate speaker are now gone. I did manage to reinstall but couldn’t link the two in one room as a pair, only link one with the other room. Can’t update the app which one minute says needs an update, then says no. Constant loop. Extremely pissed off and now have no system at all. Roll back required Sonos!  Really poor 

     

    221 replies

    Show previous replies
    WanWan
    Lyricist I
    May 13, 2024

    If it is a KNOWN issue- why don’t they just put that information out there?  I wasted tons of time on a chat the other day and this was never mentioned.  I have a 8 piece non-existent system.😱

      User331721
      Contributor I
      May 13, 2024

      Driving a Samsung 21 and all I am able to get is Non functioning grey boxes...after a tease that is is going to load.  Even asks me to sign in.  Then stiffs me.  So inoperable I can not even begin to critique or give useful feedback.  Reset multiple[le times; uninstalled and reinstalled multiple time.

      Diagnostics - 1580688847 / 1156365800 / 1650431998

      Need to have the opportunity to roll back to a functioning and stable app...while SONOS “courageously “(hahaha) marches forward with this debacle.

      Ps.  Went to 3rd part app for wife’s iPhone and it working well.

        tgorman44
        Lyricist I
        May 13, 2024

        I had all my devices back on this morning and it worked for three hours or so. Now disappeared again, absolutely bonkers !

        Same Here!!!! Get it back online. Works for a little then starts disconnecting speakers. Spent a BOAT LOAD upgrading my House. Worked for a month now not Useable

          tgorman44
          Lyricist I
          May 13, 2024

          I had all my devices back on this morning and it worked for three hours or so. Now disappeared again, absolutely bonkers !

          Same Here. Can reinstall speaker 1 by 1. Works for about an hour then all disconnect. I spent a boatload updating my house a month ago.  Now pretty much useless.   90 min wait time tech support!!!!!!

           

            Dave59
            Contributor I
            May 13, 2024

            In another post I learned about iOS SonoPhone. 3rd party app…$2.99. Got my system working again!!!

            https://apps.apple.com/us/app/sonophone-for-sonos/id815251931

            There is also a version for iPad. 

              skullc
              skullc
              Prodigy III
              May 13, 2024

              In another post I learned about iOS SonoPhone. 3rd party app…$2.99. Got my system working again!!!

              https://apps.apple.com/us/app/sonophone-for-sonos/id815251931

              There is also a version for iPad. 

              lol he learned quickly that was 1-99 yesterday 😊

              Network= livewire cpe pro 3 +eero 6 pro wireless
                Jphg
                Trending Lyricist I
                May 13, 2024

                In another post I learned about iOS SonoPhone. 3rd party app…$2.99. Got my system working again!!!

                https://apps.apple.com/us/app/sonophone-for-sonos/id815251931

                There is also a version for iPad. 

                I bit the bullet and bought it. Worked first time and automatically found all my devices. Happy days. 

                  ShadowDancer
                  Lyricist I
                  May 14, 2024

                  I just suffered a major issue with my Play 3. Won't connect wirelessly anymore. Spent three hours tryna fix it. Nothing. I'm so mad. They need to fix this asap

                    jvesuvio
                    jvesuvio
                    Lyricist III
                    May 14, 2024

                    Wish I could say reading all has put me somewhat at ease, but it’s a bit more frustrating that despite all the Sonos patron loyalty, Sonos themselves have yet to resolve or let alone even just respond with a “hey all, apologies for the inconvenience, thank you for your patience, we’re on it”

                     

                    Yeah thank you Sonos 🖕

                    👏🏽👏🏽👏🏽👏🏽

                      fraolim
                      Enthusiast II
                      May 14, 2024

                      GARBAGE

                        Show more replies
                        Terms & ConditionsAccessibility statement