Contributor I

Answered

New Sonos App broke my entire system. It is unstable

Forum|Forum|2 years ago
May 9, 2024
221 replies
13403 views

Dear Sonos,

The new app uploaded itself on apple devices and now my system is completely bricked/useless. I have ZERO components in my system. I have tried to factory reset it, doesn’t work. Tried resetting the app, doesn’t work. Tried to get hold of support to no surprise ZERO chat reps available at 10:30 eastern time, and 50 minute wait for support.

Do you people sit in a room and make up ways to piss your consumers off, because you are AMAZING at it? This entire system is about 24 hours outside of going in the garbage can since i can’t use them anymore.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by Weekendhacker

Thank God I came on here! Been trying to sort myself for two hours. My system which was 2 Play 1s, Beam and a sub mini all lovely and linked and a separate speaker are now gone. I did manage to reinstall but couldn’t link the two in one room as a pair, only link one with the other room. Can’t update the app which one minute says needs an update, then says no. Constant loop. Extremely pissed off and now have no system at all. Roll back required Sonos! Really poor

Show previous replies

S

Spyder14

Lyricist III

If it’s any help the new app bricked my S1 Play:3 pair and they simply would not connect and register with build 80. Multiple resets and swearing later I used another emaill address, created a new account and got the 3’s, Move and Amp on build 80. A day wasted and support tried to blame my router.

My router’s feelings were so bruised after getting reset so many times that I had to take it out for dinner.

S

Spyder14

Lyricist III

I’m in the same position. System now unusable. Tried deleting and reloading the app, tried logging in and out, but none of my speakers will connect. I’ve told my partner not to update the app. We have a party on Saturday and don’t want to risk having no sound system beyond a little tiny blue tooth speaker. So frustrating to then receive the email from Sonos today promoting the shiny new app.

Lulu

I am probably going to “attend” even though I am not the kind of person that stops to see a train wreck. I thought for sure that the app’s top managers would have been fired by now.

A

andy fovscot

Lyricist I

Dear Sonos,

The new app uploaded itself on apple devices and now my system is completely bricked/useless. I have ZERO components in my system. I have tried to factory reset it, doesn’t work. Tried resetting the app, doesn’t work. Tried to get hold of support to no surprise ZERO chat reps available at 10:30 eastern time, and 50 minute wait for support.

Do you people sit in a room and make up ways to piss your consumers off, because you are AMAZING at it? This entire system is about 24 hours outside of going in the garbage can since i can’t use them anymore.

Sonos usability decreases with every app “upgrade”. Originally I could play directly from my I-phone music library, then only from my Mac or NAS, then lost the use of volume buttons on my I-phone, and now the super useless add where I cannot even see my music library.

S

Sb24

Lyricist II

Latest iOS update seems to have stabilized things at least. (Version 80.00.08) I’m able to at least play music and the Sonos app will actually open Spotify.

progress…

H

Hoodedclaw

Lyricist I

Sonos app upgrade on my iPad lost my lounge play bar and surrounds.

it know they are there in the list but when I select them it removes them and sets back to kitchen.

only way to get music through to lounge is to play it in the kitchen and add lounge.

my collect is on a server, had to use Plex to access that, what happened to SMB!

P

ppoteet

Contributor I

As an early adapter to SONOS, they used to be the absolute best! I’ve now got 14 (yes, really) zones and remember when we had a separate controller for the SONOS system. With that said, SONOS has been slowly getting worse and worse and worse. They used to do music but at some point it seems to me that their direction changed.

This last app “upgrade” is absolutely horrible!! Like others have said, the new app took away functionality (what’s a music system without “mute”); the app now regularly reports that there are no devices and is “disconnected”; the lists of SONOS favorites is all broken in that now you have to click on an icon and then click play and more; once I find the station I want to play it often takes a long time for the music to start, players start then stop, then start again; the volume controls are horrendous, there is no easy way to control the system/zone volumes well; the app is so totally non-intuitive it took me half an hour to figure out basic functionality when the app loaded itself; and so much more. The app update should have been backed out after the first day. It looks like a pre-alpha development system that got released by accident!!

I can’t even describe how disappointed I’ve become with SONOS. They just keep slipping into more and more marketing, obviously poorly developed apps, and have lost their main goal which was to have simple to use, fantastic quality music throughout your house. Even though I’ve got thousands of dollars invested in SONOS equipment and have stuck with them over the years, I have to now start looking for a replacement. SONOS continues to show they don’t have their customers in mind and just head off in their own direction.

M

MikeMorg20

Lyricist I

Screw this company. The last few years a constant battle with my speakers. It should not be this difficult to use speakers that are most expensive on market. This new app totally F*cked up my system. Now I can’t use either product. So confusing. Won’t link to account, won’t update and blames it on my WiFi. Fire the hell out of the entire team that developed this new app and those responsible for allowing it to be released. Screw Sonos, I’m out.

G

GDE

Lyricist I

Dear Sonos,

The new app uploaded itself on apple devices and now my system is completely bricked/useless. I have ZERO components in my system. I have tried to factory reset it, doesn’t work. Tried resetting the app, doesn’t work. Tried to get hold of support to no surprise ZERO chat reps available at 10:30 eastern time, and 50 minute wait for support.

Do you people sit in a room and make up ways to piss your consumers off, because you are AMAZING at it? This entire system is about 24 hours outside of going in the garbage can since i can’t use them anymore.

Agree, lost a few hours i can’t get back, have no components and a party in two days. No music should be fun. Very, very frustrating! I was simply trying to add a new Sonos Move to my system...advice, if you’re thinking about setting up your system or a new component...WAIT!

M

Meh1982

Contributor I

Has anyone who had their system lost been able to get it back??? So far my remaining hope has been the old desktop app, but they are pushing the new version soon. After that, all my stuff will just be expensive trash

N

NS1234

Lyricist II

I’m having exactly the same issue. Had Sonos for over ten years and now nothing works on my upgraded IOS app. I’ve gone around in circles, reset the app multiple times, reconnected one speaker by factory resetting it and then my other 4 came online. And then I went back into the app and everything is gone again 😡 to say this new app is rubbish is frankly a slur on garbage at this point.

For anyone experiencing the same issues with the IOS app I just downloaded the Windows version onto my laptop and cross fingers it seems to be working… so far. Not the perfect solution by any stretch but at least it’s something while Sonos tries to sort out this complete disaster they’ve unleashed on their unsuspecting customers.

ive always been a huge supporter of the brand but where’s the communication on this?? From the forum alone it seems everyone is having a kaleidoscope of issues, and there’s been not a peep from Sonos management. Exceptionally poor.

Show more replies

Sign up

Login to the community