Contributor I

Answered

New Sonos App broke my entire system. It is unstable

Forum|Forum|2 years ago
May 9, 2024
221 replies
13403 views

Dear Sonos,

The new app uploaded itself on apple devices and now my system is completely bricked/useless. I have ZERO components in my system. I have tried to factory reset it, doesn’t work. Tried resetting the app, doesn’t work. Tried to get hold of support to no surprise ZERO chat reps available at 10:30 eastern time, and 50 minute wait for support.

Do you people sit in a room and make up ways to piss your consumers off, because you are AMAZING at it? This entire system is about 24 hours outside of going in the garbage can since i can’t use them anymore.

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Best answer by Weekendhacker

Thank God I came on here! Been trying to sort myself for two hours. My system which was 2 Play 1s, Beam and a sub mini all lovely and linked and a separate speaker are now gone. I did manage to reinstall but couldn’t link the two in one room as a pair, only link one with the other room. Can’t update the app which one minute says needs an update, then says no. Constant loop. Extremely pissed off and now have no system at all. Roll back required Sonos! Really poor

Show previous replies

D

Dirk_en_Co

Lyricist I

Same problem after recent overnight update. No way to go to old version. Unstable and system lost.

A

awreeve

Contributor I

Absolutely, I want to back out of this update, it’s hardly worth it.

B

BARTLEM

Lyricist I

Are there any Sonos support people listening. The new iOS app is appalling. The whole point of Sonos was to be seamless, quick, and no redundancy for older systems. This app is buggy, slow, tricky with older products and lost a bunch of features that we all loved for some new ones no one asked for. This has happened too many times now. I would think twice about buying any new products.

Sort it out or roll back.

M

Moosewalk

If it’s any help the new app bricked my S1 Play:3 pair and they simply would not connect and register with build 80. Multiple resets and swearing later I used another emaill address, created a new account and got the 3’s, Move and Amp on build 80. A day wasted and support tried to blame my router.

The Router for some reason is their go to. Bring back S2 as it was! I am with you on this. They need to fire someone over this and need better coders who know what they doing.

M

Moosewalk

You would think considering the failure of the app deployment that they would have all hands on deck to provide support over the weekend to help us with our queries

They probably are having a party and patting themselves on the back… Oh wait??? Customer support at a new low. They will go bankrupt hiring new techs to cover all the calls on this rollout!

M

Moosewalk

So I upgraded to the new iOS app - big mistake. Tried to add an arc to existing setup. It fails to register to my account, crashes the app every time. Tried factory resets, rebooting modem, ipad and phone versions of app. All no joy.

Also the new app has killed the mac app which I had linking to itunes library… this no longer sees any of my speakers and shows check for updates for which there are none.

Guess I’ll monitor this forum until we hear a resolution.

We are All waiting! This one Broke the Camels back for me! Too many errors on any of their rollouts. Poor customer support.

M

Moosewalk

Sonos released S2 Version 80 and was totally aware of all the bugs.

I contacted them on they day it was released, they said to use the app on my computer.

They have released two updates since 80.00.04.

Do not see any fixes..

Sonos should roll back to version 60 until they can get version 80 to work properly.

What a piece of ….!

Right On!

M

Moosewalk

Like many others have said, the latest update is terrible, worse than useless.

Dear Sonos,

I hope you are paying attention. This update is so bad your reputation is at serious risk. If the first Sonos product worked as this latest update does I would have never bought another product. In fact, I was about to buy some more 5's, but not a chance of that now.

My existing system of 5's, 3's, 1's and amp powering other non-Sonos speakers is not working as it did before. The features in the app are worse than before (such as balance control of paired speakers), so the app has gone back several years.

Worse still, amp constantly stops playing, the app loses network connection constantly, and the new UI is fussy without any upsides.

Overall, a terrible update.

The ask - allow all users to roll back to Gold version, fire the idiots who let this update out in the wild, and spend 6 months repairing and testing the new app before it's released again.

Remember the Go To is that it is your Networks fault… I have heard that since I bought my first Sonos speaker. After this No More!

P

pembsgtr

Contributor II

Biggest mistake ever updating the Sonos app. Struggling to find or install any components since upgrading. Any way to roll back update?

P

pembsgtr

Contributor II

17 years…first 5 were great…second 5 okay…last 7 nothing but pain and this new App is a disaster. Great idea to Beta test on your customers. No idea where several of my components are and impossible to play music in the room selected. The person/team that rolled out this App should be fired. If I didn’t own so many components I’d make the switch. But even if I’m stuck, no one I know will ever be in this position…RUN AWAY…SO NO SONOS!!!

I’d say shot rather than fired for those that approved this app for general release.

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