Contributor I

Answered

New Sonos App broke my entire system. It is unstable

Forum|Forum|2 years ago
May 9, 2024
221 replies
13403 views

Dear Sonos,

The new app uploaded itself on apple devices and now my system is completely bricked/useless. I have ZERO components in my system. I have tried to factory reset it, doesn’t work. Tried resetting the app, doesn’t work. Tried to get hold of support to no surprise ZERO chat reps available at 10:30 eastern time, and 50 minute wait for support.

Do you people sit in a room and make up ways to piss your consumers off, because you are AMAZING at it? This entire system is about 24 hours outside of going in the garbage can since i can’t use them anymore.

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Best answer by Weekendhacker

Thank God I came on here! Been trying to sort myself for two hours. My system which was 2 Play 1s, Beam and a sub mini all lovely and linked and a separate speaker are now gone. I did manage to reinstall but couldn’t link the two in one room as a pair, only link one with the other room. Can’t update the app which one minute says needs an update, then says no. Constant loop. Extremely pissed off and now have no system at all. Roll back required Sonos! Really poor

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N

Nothappy-uk

Lyricist I

Like many others have said, the latest update is terrible, worse than useless.

Dear Sonos,

I hope you are paying attention. This update is so bad your reputation is at serious risk. If the first Sonos product worked as this latest update does I would have never bought another product. In fact, I was about to buy some more 5's, but not a chance of that now.

My existing system of 5's, 3's, 1's and amp powering other non-Sonos speakers is not working as it did before. The features in the app are worse than before (such as balance control of paired speakers), so the app has gone back several years.

Worse still, amp constantly stops playing, the app loses network connection constantly, and the new UI is fussy without any upsides.

Overall, a terrible update.

The ask - allow all users to roll back to Gold version, fire the idiots who let this update out in the wild, and spend 6 months repairing and testing the new app before it's released again.

E

Eking708Author

Contributor I

Like many others have said, the latest update is terrible, worse than useless.

Dear Sonos,

I hope you are paying attention. This update is so bad your reputation is at serious risk. If the first Sonos product worked as this latest update does I would have never bought another product. In fact, I was about to buy some more 5's, but not a chance of that now.

My existing system of 5's, 3's, 1's and amp powering other non-Sonos speakers is not working as it did before. The features in the app are worse than before (such as balance control of paired speakers), so the app has gone back several years.

Worse still, amp constantly stops playing, the app loses network connection constantly, and the new UI is fussy without any upsides.

Overall, a terrible update.

The ask - allow all users to roll back to Gold version, fire the idiots who let this update out in the wild, and spend 6 months repairing and testing the new app before it's released again.

Clapping for more feedback like this. Truly the worst experience I have ever had with equipment like this. Oh, and the feedback is getting so toxic the moderators are starting to delete comments and threaten to kick people out of the community. Nothing says customer focus like calculated retaliation.

H

hackmeopen

Lyricist I

What a nightmare. My system went from an awesome, always working system to completely broken, useless set of bricks. I have an Arc, Sub, and two One SLs. I can’t group them. Can’t get the One SLs online anymore. What the hell! Total fail!

K

kalman4

Lyricist I

Sonos released S2 Version 80 and was totally aware of all the bugs.

I contacted them on they day it was released, they said to use the app on my computer.

They have released two updates since 80.00.04.

Do not see any fixes..

Sonos should roll back to version 60 until they can get version 80 to work properly.

What a piece of ….!

K

kjdlu

Lyricist I

I primarily use streaming services (Amazon, Pandora, Spotify, etc). The app is terrible. This was not an “upgrade” this was a replacement. Gone thru some of the posts here. I agree with all the comments about how the app has caused some serious issues. Don’t understand why we cannot revert to old app (can we?). Lost one of my TuneIn radio streams…..Thanks goodness my PC from 2008 has the old app. I can play my missing services from there…..Did Sonos fire their QA dept? Do they even know how to do QA? It is really kinda sad that the marketing group built the new app up then, upon delivery, the new app has turned out to be a bust. Sonos, please advise all how to roll back to the old app and then take a year or two to fix this POS of an app.

R

RB500

Lyricist III

So I upgraded to the new iOS app - big mistake. Tried to add an arc to existing setup. It fails to register to my account, crashes the app every time. Tried factory resets, rebooting modem, ipad and phone versions of app. All no joy.

Also the new app has killed the mac app which I had linking to itunes library… this no longer sees any of my speakers and shows check for updates for which there are none.

Guess I’ll monitor this forum until we hear a resolution.

Ian_61

Lyricist II

You would think considering the failure of the app deployment that they would have all hands on deck to provide support over the weekend to help us with our queries

A

Anonymous

I’m ditching Sonos and moving on to Denon components, just ordered today. The end. SONOS has given ZERO respect to the $$$$ invested by users in creating an app that works… a big FuSoNOs, and thanks for years of nightmares, in doing nothing to provide the controller support that should have been priority 1.

Even though I can barely afford the change… I’d rather be piss poor than deal with this any longer.

M

mylesponsonby

Lyricist I

Totally agree that the update is useless. After multiple restarts it does show things but then try and load a playlist and it says Something has gone wrong. Please roll it back as soon as possible.

M

malejo

Lyricist I

Same boat. I was pretty much forced into updating which I didn’t want to do after reading all about all the issues. Ow I cannot add move 2 or Sonos one. Somehow I managed to add my amp and sub after not seeing it at all. Hoping this gets fixed quickly.

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