Contributor I

Answered

New Sonos App broke my entire system. It is unstable

Forum|Forum|2 years ago
May 9, 2024
221 replies
13403 views

Dear Sonos,

The new app uploaded itself on apple devices and now my system is completely bricked/useless. I have ZERO components in my system. I have tried to factory reset it, doesn’t work. Tried resetting the app, doesn’t work. Tried to get hold of support to no surprise ZERO chat reps available at 10:30 eastern time, and 50 minute wait for support.

Do you people sit in a room and make up ways to piss your consumers off, because you are AMAZING at it? This entire system is about 24 hours outside of going in the garbage can since i can’t use them anymore.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by Weekendhacker

Thank God I came on here! Been trying to sort myself for two hours. My system which was 2 Play 1s, Beam and a sub mini all lovely and linked and a separate speaker are now gone. I did manage to reinstall but couldn’t link the two in one room as a pair, only link one with the other room. Can’t update the app which one minute says needs an update, then says no. Constant loop. Extremely pissed off and now have no system at all. Roll back required Sonos! Really poor

Show previous replies

G

GFB20Products

Trending Lyricist I

Sonos, it takes “courage” to admit a mistake and do the right thing by putting Gold S2 App back on Apple App Store… not double-down and pat yourselves on the back for a complete revamp of your core value proposition - Sonos Ecosystem - just because you need something to run your newly launched headphones next month. Ask Apple how their $3B purchase of Beats Headphones worked out for them. Headphones… Headphones!!!! Like no one else sells headphones that work well with your phone already.

20 active SONOS products, 27 Hardware products bought since 2013, shareholder since 2018.

D

DJ Clarky

Trending Lyricist I

Come on Sonos. Give us back the beige / gold app which actually works. I’ve reset the whole system and the the speakers keep disappearing even after factory reset and re connecting them one at a time. It’s not working at all. Please sort it!

M

mikemacmo

Lyricist I

What FU mess good job rendering my system useless.

D

DJ Clarky

Trending Lyricist I

It seems like it creates a separate WiFi network on my WiFi places on iPhone which doesn’t connect to the main WiFi network. It worked for about a minute then stopped again. Weird.

T

travis.barkel

Contributor I

Does anyone else have the problem where you are stuck in an update loop? My app says that my system needs to be updated, click update, says its updated but before I can even get into the app it says my system need to be updated, and the loop continues.

J

Jphg

Trending Lyricist I

Mine is now saying needs to connect to local network but won’t let me so on a loop. Frustrating is an understatement

Weekendhacker

Contributor I

Mine is now saying needs to connect to local network but won’t let me so on a loop. Frustrating is an understatement

FWIW I turned all speakers off, left them for about 30 mins then slowly started booting up. Power on, hold button down until white/ orange flash. Started with Beam as my Play 1s are THAT old! Then sub mini. Then p1. Then added as surrounds etc. All now connected and working as a unit BUT very laggy app so don’t be surprised if you change the volume and takes 15 seconds to react. I’m off to switch off automatic updates! Hope this helps someone. Good luck 🤞

M

MTfudibygib

Lyricist III

Does anyone else have the problem where you are stuck in an update loop? My app says that my system needs to be updated, click update, says its updated but before I can even get into the app it says my system need to be updated, and the loop continues.

Hah! You’re the lucky one!!! Turn off Updates and never turn it on again. In 10 years you’ll have the only functional Sonos system.

M

MTfudibygib

Lyricist III

S2 app on Android is also useless. I cannot access any of my extensive library on my NAS or my other shared network drives. As soon as one phone upgraded, I lost access to my Play 3 pair and needed to unplug them several times before they would connect. My Roams do not show up either - no mention that they are powered down. When you turn off a Roam, it disappears from the app.

There is no way (that I could find) to add a song to the end of the queue .

The colour of the app icon means that it is invisible on my dark theme background. It now looks like the S1 icon.

I am using the computer program on my windows machine to access my NAS library, but the Android show NO MUSIC playing (and says the queue is empty!). (Until I turned on a Roam - then magically it updated the music playing).

There is no way I will upgrade my computer’s program until the app is fixed..

You would think that an extensive change like this would have ample support videos and “how to” FAQ’s released in advance. Instead all the FAQs are all outdated.

….

Okay - it is an hour later since the shock of no music and using my computer to access the sonos system and now I notice that under “my sources” that my Music Library has now shown up, but “something went wrong” is displayed whenever I click on it.

Do I wait for the new system to update the library or is SONOS completely broken?????

Completely broken…but you wouldn’t know it from the Sonos response. Crickets. Hopefully they’re trying to fix ‘completely broken’ but it never should have happened.

M

MTfudibygib

Lyricist III

Sonos, it takes “courage” to admit a mistake and do the right thing by putting Gold S2 App back on Apple App Store… not double-down and pat yourselves on the back for a complete revamp of your core value proposition - Sonos Ecosystem - just because you need something to run your newly launched headphones next month. Ask Apple how their $3B purchase of Beats Headphones worked out for them. Headphones… Headphones!!!! Like no one else sells headphones that work well with your phone already.

Shareholder…wow!?! I’ve had Sonos products since 2007…but you make me feel good (apologize for the Schadenfreude). We’re actually in this together so the Schadenfreude is a little fleeting and misplaced, but felt good for a millisecond as I fight to find components and control the ones that are connected.

Show more replies

Sign up

Login to the community