Contributor I

Answered

New Sonos App broke my entire system. It is unstable

Forum|Forum|2 years ago
May 9, 2024
221 replies
13403 views

Dear Sonos,

The new app uploaded itself on apple devices and now my system is completely bricked/useless. I have ZERO components in my system. I have tried to factory reset it, doesn’t work. Tried resetting the app, doesn’t work. Tried to get hold of support to no surprise ZERO chat reps available at 10:30 eastern time, and 50 minute wait for support.

Do you people sit in a room and make up ways to piss your consumers off, because you are AMAZING at it? This entire system is about 24 hours outside of going in the garbage can since i can’t use them anymore.

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Best answer by Weekendhacker

Thank God I came on here! Been trying to sort myself for two hours. My system which was 2 Play 1s, Beam and a sub mini all lovely and linked and a separate speaker are now gone. I did manage to reinstall but couldn’t link the two in one room as a pair, only link one with the other room. Can’t update the app which one minute says needs an update, then says no. Constant loop. Extremely pissed off and now have no system at all. Roll back required Sonos! Really poor

Show previous replies

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phillipsb

Lyricist I

I no longer recommend Sonos to friends and family. What’s a better home wifi speaker solution?

S

Seamur88

Trending Lyricist I

I warn every person that I talk to not to buy SONOS. Complete waste of time and money. Support people are nice enough but you are on hold forever and when you finally speak with someone they are just as confused as you are. Every answer eventually leads back to reset everything. App is absolute disaster and as someone said they beta test on their customers … profit hungry pricks that just want to make money regardless if their products work or not. Honestly save time and frustration and sell the speakers and stop buying their products. Join me to keep posting everywhere and warn everyone you know and maybe together we can finally get SONOS attention to do something about this.

K

Keith R

Lyricist I

This is effed up. Bad enough when they took away access to iTune songs on your phone. Now, even worse! Can’t even navigate to search for music from the internet (e.g. Youtube aka SonosTube). Cripes!...

M

MikeyMike 88

Lyricist II

I am reading all of the things I am thinking since this latest update which has been the worse app update in the history of updates. Please roll us back Sonos. Too many issues to mention including I can’t even remove a track from the queue! Navigation is ridiculous but more important Search just fails and when it does work it’s really slow! So sad, I have been a Sonos user for over 15 years and now, every day, it pisses me off!

Musicasa

Lyricist III

I am reading all of the things I am thinking since this latest update which has been the worse app update in the history of updates. Please roll us back Sonos. Too many issues to mention including I can’t even remove a track from the queue! Navigation is ridiculous but more important Search just fails and when it does work it’s really slow! So sad, I have been a Sonos user for over 15 years and now, every day, it pisses me off!

GREAT idea!

S

Stearnsie

Lyricist I

This app update truly has made the system unusable. Does Sonos think that sunken cost will keep users on a system whose app makes it worthless? It won’t. I’m already a staunch advocate that people NOT buy Sonos, entirely because your UI and customer service has only gotten suckier and suckier with each update. Great job killing the love of your customer base.

Either give us back the old app or let some larger, smarter tech company acquire you. Sonos has gone from being a miraculous product in our home to something we all despise.

M

Muzzer100

Enthusiast I

Sonos why have you not fixed your garbage app yet? You continue to exploit the goodwill of customers and the sort of people who hang about giving anecdata-based tech advice for free, safely off your books. You are an utter disgrace of a company. Are you listed? Do your lawyers and accountants know how badly you are failing???

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Romain4054

Lyricist I

My Play:5 Gen 1 connects with the S1 app.

I had to delete/factory reset the One (Gen 1) and use the Sonos app (NOT the S1 app) to connect/use it.

So can’t group or use them together. And have to use different apps to use them.

Not ideal.

My two Play:1 and my playbar can't connect anymore to the app, it says I have to update the system but it doesn't update and gives me no clear error. I have made many Factory reset on the play 1 and tried to use the old app (gold icon) version 15.4 but it tells me the play:1 is not compatible with this app, even though it is able to connect to it.

What's going on? Can anyone help me solving Sonos pathetic engineering? Thank you

Romain

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RacDel

Trending Lyricist I

The worst app update I’ve seen in a long time, whoever was in charge of testing and UX needs firing.

Sonos why did you release this with so many clear bugs and faults, so many things broken or missing completely

I super agreed with you… until the new update tanked everyone’s system worldwide. This is even worse than the last update, which I didn’t think was possible.

R

RacDel

Trending Lyricist I

My Play:5 Gen 1 connects with the S1 app.

I had to delete/factory reset the One (Gen 1) and use the Sonos app (NOT the S1 app) to connect/use it.

So can’t group or use them together. And have to use different apps to use them.

Not ideal.

My two Play:1 and my playbar can't connect anymore to the app, it says I have to update the system but it doesn't update and gives me no clear error. I have made many Factory reset on the play 1 and tried to use the old app (gold icon) version 15.4 but it tells me the play:1 is not compatible with this app, even though it is able to connect to it.

What's going on? Can anyone help me solving Sonos pathetic engineering? Thank you

Romain

Unfortunately, it seems that we will have to wait for another “fix” to fix that problem and break something else.

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