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Contributor I
May 9, 2024
Answered

New Sonos App broke my entire system. It is unstable

  • May 9, 2024
  • 221 replies
  • 13403 views

Dear Sonos,

The new app uploaded itself on apple devices and now my system is completely bricked/useless. I have ZERO components in my system. I have tried to factory reset it, doesn’t work. Tried resetting the app, doesn’t work. Tried to get hold of support to no surprise ZERO chat reps available at 10:30 eastern time, and 50 minute wait for support.

Do you people sit in a room and make up ways to piss your consumers off, because you are AMAZING at it? This entire system is about 24 hours outside of going in the garbage can since i can’t use them anymore.

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Best answer by Weekendhacker

Thank God I came on here!  Been trying to sort myself for two hours. My system which was 2 Play 1s, Beam and a sub mini all lovely and linked and a separate speaker are now gone. I did manage to reinstall but couldn’t link the two in one room as a pair, only link one with the other room. Can’t update the app which one minute says needs an update, then says no. Constant loop. Extremely pissed off and now have no system at all. Roll back required Sonos!  Really poor 

 

221 replies

Lyricist I
June 17, 2024

….really reassuring it’s not just me. App won’t find my Sonos system (3play 1’s and a Play 3) so now don’t have a music system in my home until they sort the App out! Anyone know how to revert to the old App - I’m guessing this isn’t possible? Feel like throwing my Sonos system in the bin! 

Lyricist III
June 18, 2024

I managed to connect a few speakers to my system using app 80.03.03.... then I deleted the app.

Next I installed app 16.1.  I downloaded apk from apkpure.  It connected to my system.

So far I can select speakers and play music with volume control but other functionality like adding speakers blocked unless I update app.

But 12 hours later music still playing.  I hope tomorrow too.

Lyricist II
June 18, 2024

Hey @GuardDog32 , thanks for pointing me to the version...mine is actually newer?

80.03.06-release+20240613.b0fbafe42

One other gripe i just noticed - all but 4 of My Sonos saved playlists have disappeared! I had at least 15 saved there over the years and now they’re all gone.

So this is another reason I have now begun to almost exclusively use the Spotify app with my Sonos systems.

Lyricist II
June 19, 2024

2x One (Gen 1) and 1x Play:5 (Gen 1), not working and cannot seem to do anything with either. App on Android/Windows in constant update loop for the One.

 

Both products seemingly bricked.

Lyricist II
June 19, 2024

My Play:5 Gen 1 connects with the S1 app.

 

I had to delete/factory reset the One (Gen 1) and use the Sonos app (NOT the S1 app) to connect/use it.

 

So can’t group or use them together. And have to use different apps to use them.

 

Not ideal.

Trending Lyricist I
June 19, 2024

Hey @GuardDog32 , thanks for pointing me to the version...mine is actually newer?

80.03.06-release+20240613.b0fbafe42

One other gripe i just noticed - all but 4 of My Sonos saved playlists have disappeared! I had at least 15 saved there over the years and now they’re all gone.

So this is another reason I have now begun to almost exclusively use the Spotify app with my Sonos systems.

I’m now on the same update as you. I saw an update last night, tested on my daughter’s phone first, then updated mine. Helped a little, BUT still a LONG ways to go.  All my Amazon playlists pulled over, but still limited to the first 100 songs on any playlist on mine. Also, when I add songs, it takes a while before they will show up and / or play.  I usually have a lot of patience, but it’s running extremely thing with Sonos.  Very very sad 

Lyricist III
June 20, 2024

Why can’t they role back to something that worked? And the. Do their beta testing with volunteers or, maybe in the lab first… 

When is this going to be fixed. 

Kaz
Contributor I
June 24, 2024

I would agree. I’ve had nothing but problems since this new “update.”  Music drops in and out. Also don’t like the change to speaker volume controls. 

Same here. ios and app are up to date, so thats not the problem. The problem!  is the new app!

App shows devices aren't connected, when they are as the music is playing from them. I can’t rearrange my Home Screen via the app.  App constantly says content is missing then reloads the content, when I close the app and reopen it. Volume buttons on the app and device are slow to response when increasing or decreasing volume.  All very infuriating and needs sorting. To go from a flawless system to one that is challenging most of the time is madness.  

Trending Lyricist I
June 24, 2024

seiously why has sonos not fixed the issues! sINCE the app my playbar, sub, sonos 1s are useless. These are all in my living room so can’t use them at all. Have restrated them reset them and can’t even get them back on the app. When I connected the playbar to the ethernet it worked and as soon as I took the cable out it stops working and appearing on the app. So useless!!

Lyricist I
June 27, 2024

Sonos worked for years. Alexa enabled home base speaker in the kitchen paired with 3 other speakers, so good. App update cratered everything and only partial recovery 2 months later. Planning to move on from Sonos, who has a recommendation for a solid replacement if all I want is a return to Sonos functionality prior to their update? Clearly Sonos is not capable of fixing all their glitches or reverting to the old app. Have told everyone I know to bail.