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Eking708
Contributor I
May 9, 2024
Answered

New Sonos App broke my entire system. It is unstable

  • May 9, 2024
  • 221 replies
  • 13403 views

Dear Sonos,

The new app uploaded itself on apple devices and now my system is completely bricked/useless. I have ZERO components in my system. I have tried to factory reset it, doesn’t work. Tried resetting the app, doesn’t work. Tried to get hold of support to no surprise ZERO chat reps available at 10:30 eastern time, and 50 minute wait for support.

Do you people sit in a room and make up ways to piss your consumers off, because you are AMAZING at it? This entire system is about 24 hours outside of going in the garbage can since i can’t use them anymore.

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    Best answer by Weekendhacker

    Thank God I came on here!  Been trying to sort myself for two hours. My system which was 2 Play 1s, Beam and a sub mini all lovely and linked and a separate speaker are now gone. I did manage to reinstall but couldn’t link the two in one room as a pair, only link one with the other room. Can’t update the app which one minute says needs an update, then says no. Constant loop. Extremely pissed off and now have no system at all. Roll back required Sonos!  Really poor 

     

    221 replies

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    GuardDog32
    Trending Lyricist I
    June 12, 2024

    Runner JT

    did you update with the June 4 “fix””/update”?  I had some of the same issues but the update fixed a few of them that you are talking about.

    what do you mean by editing the queue?  Not sure I’ve done that before.

     

    Runner JT
    Lyricist II
    June 13, 2024

    Hey GuardDog32, 

    Thanks for your response. I think so, but how can I tell in the app what version it is? I didn’t see anything under “settings” or “account” giving the current installed version. On the app store it says the latest version is 80.02.04 and it’s not suggesting I “get” it but rather “open” so I assume I’m up to date?

    In terms of editing the queue, you used to be able to click on the queue and then there was an “edit” option to rearrange or delete songs in the queue. now all you can do is save to sonos favorites or a couple of Spotify things. There’s no longer an edit option.

    -- JT

    SebF
    Lyricist I
    June 15, 2024

    Hello All - I am having terrible issues with this new app myself - Sonos is no longer recognized. I tried hard reset etc etc and finally got the app to say to me your Sonos system is now connected to your network, only to open the app and no device appears. I will very likely put this sound bar in the bin and NEVER buy a Sonos product again.

      KeithLP
      Trending Lyricist I
      June 15, 2024

      Everyone email the CEO Patrick Spence, ceo@sonos.com.  Let’s flood his mailbox and maybe get a apology and announcement from Sonos, we need to know when this is going to be fixed!

        GuardDog32
        Trending Lyricist I
        June 15, 2024

        Runner JT

        Open Sonos app, too roght

        corner SETTINGS, About Your System, and see what Build you have. I have 80.02.04

        KeithLP
        Trending Lyricist I
        June 15, 2024

        Yes that’s same version I have

          GuardDog32
          Trending Lyricist I
          June 16, 2024

          Runner JT

          That is the latest version.  (Unfortunately).  

          jpk_77
          Lyricist III
          June 17, 2024

          Sonos system has turned to complete garbage.  Constantly deleting my system.

          I just reset my system and all my speakers and installed.

          One hour later.... no sound.  App showed all speakers were playing but volume control did not work.

          Then they disappeared from the app.

          Wifi all in order..…

          Sonos.... what have you done.... ???

          Overpriced junk now... 

            Grapemannen
            Lyricist II
            June 17, 2024

            OK the newest app update fixed the problems I was having with connecting and grouping speakers. I have to honestly say the app seems more stable than it did before the initial update. I’m curious if anyone else has it working now?

            I really find it hard for sonos not to improve with this update?

            Grapemannen
            Lyricist II
            June 17, 2024

            I confess that I waited with this update and let you be guinea pigs. I feel bad about it and am now updated, again.

            After last update going through with this wasn't an easy decision. I don't really see any difference since it lost my system again and one speaker apparently isn't worthy.

            It does seem some are experiencing improvements and that's great. But saying it's better, stable or working that comes from the lowest point of expectation.

            In my case Sonos has succeeded in making us play less music at home. Sonos "Enkelt att lyssna" it says on their frontpage (easy to listen). Try saying that to my daughter 11 years with a vocabulary like Captain Haddock when hearing the word  Sonos.

            Easy to listen my a**.

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