New Sonos App broke my entire system. It is unstable

However all is fine with my old iphone that uses the gold coloured sonos app

I’ve been a happy Sonos user for over a decade. The app update made my system useless. All of the user comments are familiar - inability to update, non-recognition of speakers, system appearing and disappearing, lag times when it occasionally does work, rebooted speakers that connect and then disconnect. This update has consumed hours of my time and I’m done trying. Sonos, please contact me before I throw away thousands of dollars of your equipment and buy an alternative. * also for perspective, I’ve never posted on a message board in my life

I have been without sound for over a month. Sonos removed support for the toslink adapter for SPDIF after the new update. My Beam 2 is literally dead and customer service didn’t even know what SPDIF is. Never buying sonos again. 

I had my daughter update her app from the June 4 update to test on her iPhone as she don’t use the app like I do. The update did fix the “grouping and ungrouping” of speakers.  Since it worked on her phone, I took a leap and updated mine moments ago.  I can now work my speakers.  Still don’t like it compared to the old S2 (gold) app, but at least it is now working. My main issue now is my Amazon music playlist with over 400 songs still only shows 100 songs in Sonos app.  Lets hope they can get that issue fixed as I’m missing hearing my music!

Meanwhile I am trapped in the loop of updating my system, which says it is up to date, but I can’t back out of the screen to update.  I hit update, it says it’s up to date, then nothing.  I did try to add a Sonos One today and it gives me error code 1000 and error code 1002 when trying to update.  What a total crap app and update.  Very frustrating.

Forsalebyandy.   I’m sorry i can’t help on that as I’ve not had that issue on mine. I have a few buddies with Sonos and will ask around to see if they experienced any of these error codes. 

Thank you.  I have my office grand opening on Friday and I NEED this to be working by then.  FML

I'm the local tech guru and unfortunately there are a dozen people that depend on me for my recommendations and my advice with all things Tech. After years of recommending Sonos products to friends and family, I unfortunately have had to answer questions about why their expensive products stopped working incessantly this last month. Imagine my shame when I have to tell them that there's no way to go back to the older app. I too own a home theater system with all the bells and whistles like the subwoofer and a couple of Sonos 300 rears that work inconsistently. Also imagine my wife's rage at me as the maintenance guy that keeps everything running when I tell her that it takes quite a bit of effort to just watch TV. She wants me to uninstall everything. Unfortunately at this point I had to put out an email to my circle of friends and family to let them know that they should not be contemplating the new Sonos products like the move 2 or the Sonos Ace headphones. I'm drafting it now, and while I know that Sonos will fix the issues, I'm afraid that no one I know will ever trust Sonos again. I further worry about the issue of them telling subsequent people that they should avoid Sonos forever. I'm quite the Sonos Fanboy and it sort of hurts me, but I have to honestly tell them the truth about these products. I've had to justify it by telling myself that Sonos did it to themselves.

Agree 100%!  I have the playbar, sub, 2 Sonos One’s, one Move, and 2 Play 5’s.  Planned to buy 2 Era300s, a Move 2, and one more Play 5 but won’t be doing so at this time. I’d be afraid to attempt to hook them up and lose what system I currently have.  I ALWAYS brag about my Sonos.  Tell friends and family how awesome it is.  Can’t do so now. 

Just joining the choir when I discovered today there’s no more editing the queue! Yikes!

But the worst thing about the app is that it is almost totally unresponsive - I can no longer easily adjust volume, view what is playing in the queue, or even see anything related to the active queue. The app takes 30+ seconds to display or update, during which time I am attempting to adjust volume, etc unsuccessfully. In addition, many times the queue doesn’t even display - it throws an infuriating “Unable to load. Please try again.” message.