Contributor I

Answered

New Sonos App broke my entire system. It is unstable

Forum|Forum|2 years ago
May 9, 2024
221 replies
13403 views

Dear Sonos,

The new app uploaded itself on apple devices and now my system is completely bricked/useless. I have ZERO components in my system. I have tried to factory reset it, doesn’t work. Tried resetting the app, doesn’t work. Tried to get hold of support to no surprise ZERO chat reps available at 10:30 eastern time, and 50 minute wait for support.

Do you people sit in a room and make up ways to piss your consumers off, because you are AMAZING at it? This entire system is about 24 hours outside of going in the garbage can since i can’t use them anymore.

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Best answer by Weekendhacker

Thank God I came on here! Been trying to sort myself for two hours. My system which was 2 Play 1s, Beam and a sub mini all lovely and linked and a separate speaker are now gone. I did manage to reinstall but couldn’t link the two in one room as a pair, only link one with the other room. Can’t update the app which one minute says needs an update, then says no. Constant loop. Extremely pissed off and now have no system at all. Roll back required Sonos! Really poor

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C

Cja200k

Lyricist III

After almost 10 years of faithfully listening to a non U.K. radio station via a choice of streaming services on my Sonos system, I now have absolutely no way of accessing it! Gone from every angle. It’s ridiculous! The be app is horrible to look at, nowhere near as good as before and customer support is non existent. I always used to be so happy with the support offered, but now you can’t even get through, much less get the issues addressed! Is Sonos going down the pan? I am disgusted with the lack of care and understanding by Sonos as well as the lack of urgency in addressing the issues we are all facing! BAD JOB SONOS.

E

Erigeron

Lyricist I

17 years…first 5 were great…second 5 okay…last 7 nothing but pain and this new App is a disaster. Great idea to Beta test on your customers. No idea where several of my components are and impossible to play music in the room selected. The person/team that rolled out this App should be fired. If I didn’t own so many components I’d make the switch. But even if I’m stuck, no one I know will ever be in this position…RUN AWAY…SO NO SONOS!!!

If this Will not change within a view weeks i Will Switch to.

Switch to what?

im ready to do so too. Things are getting worse for me, not better as they roll out small updates.

U

User03498

Lyricist I

The app needs to be re-designed. Alarms are no longer working. Setting the alarm on the computer used to flow through to the app and you could configure it from either one. Now they seem to both give conflicting settings.

Even finding the alarm setting on the phone app is an exercise of trying to remember the secret taps to get to it.

The app needs to be made simpler its destroying the system.

P

PJM47

Lyricist III

I just want to play music. My system is now utterly unreliable and completely useless. Please Sonos help us or put the old app back. Funny how the only thing that seems to work on the new app is the adverts. I know Sonos are trying to fix things but disabling our equipment in the mean time is not on, please put the old app back I need to use my system.

jgatie

I just want to play music. My system is now utterly unreliable and completely useless. Please Sonos help us or put the old app back. Funny how the only thing that seems to work on the new app is the adverts. I know Sonos are trying to fix things but disabling our equipment in the mean time is not on, please put the old app back I need to use my system.

What is preventing you from playing music? What source are you trying to play? We are going to need some more detail to narrow down your problem.

S

Splonge

Lyricist III

OK the newest app update fixed the problems I was having with connecting and grouping speakers. I have to honestly say the app seems more stable than it did before the initial update. I’m curious if anyone else has it working now?

G

GuardDog32

Trending Lyricist I

Splonge. I’m still SCARED to update the newest fix to the horrible app. But that is one of my biggest issues is using the app turning on different speakers because when I hit APPLY it still won’t play the other speaker I try to add or remove from the grouping. So you’re saying the fix they sent out helped that?

X

XT14

Trending Lyricist I

I just want to play music. My system is now utterly unreliable and completely useless. Please Sonos help us or put the old app back. Funny how the only thing that seems to work on the new app is the adverts. I know Sonos are trying to fix things but disabling our equipment in the mean time is not on, please put the old app back I need to use my system.

same,

My rear surrounds aren’t connecting to my ARC. I tried to run Trueplay or Truetune or whatever it’s called as that got erased with the new update, but it says I need updates to my speakers. I have tried one by one, hardwiring them, etc, update fails with five different error codes I’ve seen throughout. What a joke. $2k+ in hardware that can barely function on a basic level at the moment due to someone thinking this update “needed” to be pushed out now.

S

Splonge

Lyricist III

GuardDog32, the latest update did fix that issue for me. I thought since my system was essentially non-functional why not try it. I updated my desktop (MacOS) and all the iOS Apps.

T

Trondi

Contributor I

Still totally broken with my ipad. I just get this screen and it never finds my system. Unbelievable.

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