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Eking708
Contributor I
May 9, 2024
Answered

New Sonos App broke my entire system. It is unstable

  • May 9, 2024
  • 221 replies
  • 13403 views

Dear Sonos,

The new app uploaded itself on apple devices and now my system is completely bricked/useless. I have ZERO components in my system. I have tried to factory reset it, doesn’t work. Tried resetting the app, doesn’t work. Tried to get hold of support to no surprise ZERO chat reps available at 10:30 eastern time, and 50 minute wait for support.

Do you people sit in a room and make up ways to piss your consumers off, because you are AMAZING at it? This entire system is about 24 hours outside of going in the garbage can since i can’t use them anymore.

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    Best answer by Weekendhacker

    Thank God I came on here!  Been trying to sort myself for two hours. My system which was 2 Play 1s, Beam and a sub mini all lovely and linked and a separate speaker are now gone. I did manage to reinstall but couldn’t link the two in one room as a pair, only link one with the other room. Can’t update the app which one minute says needs an update, then says no. Constant loop. Extremely pissed off and now have no system at all. Roll back required Sonos!  Really poor 

     

    221 replies

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    EKO12
    Lyricist III
    July 26, 2024

    Oh dear… I was happily oblivious to all the issues until I changed my router today. My Beam 2 seems to have joined the app but the two One SL’s have now acquired a mind of their own. Add them, they remove themselves, re-appear, disappear, one stays, one goes, join them as surrounds, both disappear… what a mess. Having now read a few posts I see this has been going on since May! Sorry for everyone that bought into this premium priced brand. Reading the variation of issues it’s clear they’ve lost all control of their development lifecycle. It’s almost like they didn’t test it at all, which just seems bizarre. The CEO is finished and needs to pass this onto someone that knows what they are doing before the company goes under. An apology 2 and half months after the issues started isn’t good enough. 

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