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Pinned Reply By Jamie A

Hi all,

I have gathered your feedback regarding queue management and other features in the Sonos app from your individual threads and compiled it here. I understand your frustration and can assure this feature will return in a future update.

If you have any other suggestions or comments, please let us know by replying here or by posting in the Sonos app announcement thread linked below:

That thread, along with all other feedback, threads, and comments regarding the Sonos app, will be closely monitored and forwarded to the relevant teams.

View in thread

354 replies

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TestaOn
Lyricist II
May 10, 2024 7:55 PM UTC

So download the latest update and in my opinion it is a POS.

No songs show in the queue so can’t add or remove songs, can’t see what’s going to play, can’t access to select crossfade.

 

Crossfade is there in the dot-dot-dot menu. So much is screwed up though. Even crossfade is now only an ON/OFF switch. 

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    TestaOn
    Lyricist II
    May 10, 2024 8:00 PM UTC

    Going another night trying to use this app at home and another night of frustration.  It’s just junk.  Yet, developer pride and ego won’t let them admit it’s junk.  Whoever defined the MVP and let it be released should be fired.  The WSJ recently did something similar with their iPad app---ruined it.  Both companies seem to be taking the stance that the customers are idiots and don’t realize what a wonderful improvement has been created.   

     

    Please bring back queue editing.  This new format is also a mess.  Just give us the old app even if pride is standing in the way with the developers.  

    The old app has been a problem for me for the last six months too though. Zones drop out, queue disappears for 5 minutes then comes back, I turn the volume down on the app and it reacts minutes later. What a mess. Up till last Fall I was the biggest fan/promotor of Sonos hardware and software. My patience is running out. 

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      Patrik Westfalk
      Lyricist I
      May 10, 2024 8:00 PM UTC

      Please let us roll back to previous version while you fix all these issues with the new update. I really can’t understand why you release something that doesn’t have the features mentioned in the thread. Terrible.

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        Ibristpaannat
        Lyricist I
        May 10, 2024 8:08 PM UTC

        With queue management not available (even if it’s temporary) I’m looking into other alternatives. Any one got any suggestions? 

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          AngstRidden
          Lyricist III
          May 10, 2024 8:08 PM UTC

          Going another night trying to use this app at home and another night of frustration.  It’s just junk.  Yet, developer pride and ego won’t let them admit it’s junk.  Whoever defined the MVP and let it be released should be fired.  The WSJ recently did something similar with their iPad app---ruined it.  Both companies seem to be taking the stance that the customers are idiots and don’t realize what a wonderful improvement has been created.   

           

          Please bring back queue editing.  This new format is also a mess.  Just give us the old app even if pride is standing in the way with the developers.  

          The old app has been a problem for me for the last six months too though. Zones drop out, queue disappears for 5 minutes then comes back, I turn the volume down on the app and it reacts minutes later. What a mess. Up till last Fall I was the biggest fan/promotor of Sonos hardware and software. My patience is running out. 

          Same ↑ my old app, while tons better than this current hot mess, is laggy and slow to respond -- so much so, we joke in the family that when someone does something with Sonos we will hear it five minutes later. 

           

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            lankytoreador
            Trending Lyricist I
            May 10, 2024 8:12 PM UTC

            Someone should be losing their job over this app update. Surely at some point there was a meeting among Sonos management and it was discussed what was being added and what was being removed. You would think they would then communicate this to a large enough beta group of users to provide realistic feedback. It’s beyond comprehension how this half finished, backwards step of an upgrade was allowed into the public domain. 

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              GrimUpNorth
              Lyricist II
              May 10, 2024 8:40 PM UTC

              Outstanding retro effort Sonos. No queuing, managed to turn streaming back into playing a CD. 

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                Just A Passer By
                Lyricist I
                May 10, 2024 10:27 PM UTC

                Sonos -  there’s this thing called UX - look it up.  First time I have been disappointed in this brand,  Not being able to manage the queue is like basic 101.  I’m now trying to figure out how to transport back to Monday before I upgraded to this terrible app. 

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                  Knowles
                  Lyricist I
                  May 10, 2024 10:38 PM UTC

                  Not being able to manage the que is very frustrating. When you’re used to multiple family members being able to add to the que whenever they want, listening to music with Sonos has become a pain in the butt. An absolutely shocking update. 

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                    Graham Kelly
                    Enthusiast I
                    May 10, 2024 11:02 PM UTC

                    We all want to know 1 thing.  WHEN will the queue functionality be returned to at least the same as v16.1?

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