Skip to main content
Contributor I
May 8, 2024

New SONOS App - Adding to queue

  • May 8, 2024
  • 354 replies
  • 25379 views

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Pinned Reply By Jamie A

Hi all,

I have gathered your feedback regarding queue management and other features in the Sonos app from your individual threads and compiled it here. I understand your frustration and can assure this feature will return in a future update.

If you have any other suggestions or comments, please let us know by replying here or by posting in the Sonos app announcement thread linked below:

That thread, along with all other feedback, threads, and comments regarding the Sonos app, will be closely monitored and forwarded to the relevant teams.

354 replies

Renowned Enthusiast I
May 10, 2024

Hi all,

I have gathered your feedback regarding queue management and other features in the Sonos app from your individual threads and compiled it here. I understand your frustration and can assure this feature will return in a future update.

If you have any other suggestions or comments, please let us know by replying here or by posting in the Sonos app announcement thread linked below:

That thread, along with all other feedback, threads, and comments regarding the Sonos app, will be closely monitored and forwarded to the relevant teams.

NO EXCUSES JAMIE A. This a terrible, terrible App update, truly dreadful. How on earth could management allow this miserable piece of software lose? Unfortunately I'm so invested now in SONOS that it would cost me many thousands of dollars to replace it all, but I may be left with no choice! Tell those app developers to get their arses into gear and get it fixed ASAP - no politeness here I'm sorry, this is an abomination of an app. Get it sorted. Rant over! 

 And worse, they do an interview claiming it took courage to release it. 

Trending Lyricist I
May 10, 2024

 

From an email sent to all customers on April 23rd hyping the new app.

 

How will this affect my system?

We've taken great care to ensure that this update only enhances your Sonos experience. Your products, features, and services will work as they always have, and all your settings will be saved.

 

{……..}

Queue & Playlist Editing - Coming in July

 

 

Ha!  Everything will work the same except for the three or more months when you can’t use your expensive hardware for the most basic functions it was purchased for!

Lyricist II
May 10, 2024

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?

What a complete shambles. Reminiscent of the initial release of S2 which planned to abandon support for a huge range of legacy products. This was early 2020. The CEO Patrick Spence publicly apologised after a huge negative customer reaction and committed to putting things right. To be fair he largely did. Now in 2024 Sonos have done it again. They have turned their fabulous app (my view) into an album player, no more. It’s outrageous. As customers we are paying the same for less. The CEO needs to apologise again with a firm commitment and timeline for putting things right. Everyone’s comments, we are all disgusted by this, are both well made and well placed. What is most worrying is that we are all so invested in the product (I have 10 pieces) that Sonos might think it can do what it wants!

Enthusiast I
May 10, 2024

I suspect this has been mentioned elsewhere but another blocker is the lack of capability to navigate in-track on audiobooks.  My listening was interrupted, I needed to rewind or even start the chapter again… how?

I could do this 2 days ago but now, after pausing, I can play or change volume but no moving the cursor of where I am in the chapter. 

In the chapter list there is no highlight of the current, paused track either, so I can’t navigate that way (eg by long tapping..).  Everything is just a list item with a play button - no identifying the CURRENT item.

It’s broken.  Guys you are worrying us all with this release, because it doesn’t seem as though you’ve actually tried it much yourselves first.  I know about user inertia with a redesign but this is BROKEN and I’ll compromise my experience with the source material if I just surrender to my one option of continuing to play at the point I paused. 

It’s broken and “sometime in June” is too long and you can fix today by reinstating the previous version.  If Audible had caused this and told me “sometime in June” I’d be asking for my monthly subscription to be refunded right now.

Lyricist I
May 10, 2024

Such a bizarre decision. Another issue with the queue is each time you access, you need to start at the top then scroll page after page to view where the current track playing is. I was actually thinking they had done a good job on this update as it seamed to fix the lag issues. It might be fast now but it’s totally unusable now without queue editing. They took the queue from Peter and gave it to Paul who is waiting for the next update

Contributor I
May 10, 2024

Loss of queue function is ridiculous. Should at the very least warned about this - I would not have upgraded. Am left with a system that does not work for me 

July update - if that is what is suggested- is 2 months too late ( at least). 
Very dissatisfied and disappointed. 

Lyricist I
May 10, 2024

Right now I’m really close to putting my Sonos speakers down in the lake outside and just move on with my life. I mean, what are they thinking over there at Sonos? What do they think is the purpose with their speakers? Have an empty shell of an app with no features whatsoever which make their speakers totally useless?

I once upon time bought my Sonos speakers with the sole purpose of listening to both my own music library as well as music from streaming services the way I choose.

After this update, the only feature that remains is to play the same music in different rooms. Every other feature seems to have gone down the toilet. I can just as well use Spotify Connect nowadays. At least they have a (not very good) playlist functionality..

As we say here in Sweden, this is just a ”hole iin the head”-update. Please go back to the drawing board and start over. Meanwhile, publish the previous ”working” app in App Store and Google Play so we may keep our hair.

Over and out!

Lyricist I
May 10, 2024

 

From an email sent to all customers on April 23rd hyping the new app.

 

How will this affect my system?

We've taken great care to ensure that this update only enhances your Sonos experience. Your products, features, and services will work as they always have, and all your settings will be saved.

 

ive bolded the patently false part.  if i had known this wasnt the case i would have never updated.

 

Suggestion 1.  Rollback app on app store to 16.1 until all features are ready.  Release the new app as a new app for those that want it in the meantime.

 

Suggestion 2 -  Communicate ASAP timelines on when features will be back and more importantly if they will be back.  Many features have been promised to return but some others havent (ie local library search).

 

Customers need accurate information to make informed decisions.  Weve been left in the dark.

 

its sad that i got this list from a retailer and not from Sonos itself.  Mind you that now seems to be removed so hopefully it was wrong and i wont have to wait until July for queue management.

 

https://www.smarthomesounds.co.uk/blog/sonos/sonos-new-app-launched

 

Unfortunately as with most app launches nowadays, this isn't the finished article just yet. While the Sonos S2 App has launched with a solid foundation, some users might have noticed a few missing features including the ability to edit playlists and queues (frustrating we know). Here's some good news! We can confirm they are on their way and we've been able to compile a timeline for some of the crucial additions Sonos is expected to bring in the coming months:

Auto Trueplay / Quicktune Era (100 & Era 300) - Arriving in Late May

Snooze Alarms - Coming in June

Google Assistant Setup on Android - Coming in June

Sleep Timers - Coming in July

Find Missing Products Tool - Coming in July

Offline Devices - Coming in July

Queue & Playlist Editing - Coming in July

 

 

To have to wait until July for basic queue management is unacceptable.  I have a party planned in July - that’s going to be interesting.  Sonos must reinstated S2 app onto the App Store immediately.

Lyricist I
May 10, 2024

Agree the new app looks like crap. No way to change it from any color except dull gray.

Removing the edit queue feature - what are you THINKING?!? 

I was going to go back to the S2 app but nope, can’t download it any more on the Play store

Why not make it available again while you work issues or our junk this new app!

Lyricist III
May 10, 2024

Been reading this and another thread here regarding the new app... besides histrionics and threats of lawsuits, I am as unhappy with the app as anyone else but no one will die from its existence or contract cancer from its usage, I say the most reasonable & thoughtful thing to do, be it Android or iOS, is offer a rollback to the previous version that is readily available on either platforms app store.

Come on Sonos, do the right thing and offer the rollback immediately.