New SONOS App - Adding to queue

Add me to the list of people annoyed by this. I’ve been using the app for five minutes, and keep tripping over things that used to work just fine, and don’t seem to be available now.

1. Unable to add things to the queue. 
2. In fact, all we can do is replace the queue, and we can only do this on a per-album (or maybe per-song) basis. Want to listen to all music by a given band, say, Shellac? Tough cookies, there’s no “replace queue” option when you’re looking at the band-level view, the “replace queue” option only shows up at the album-level view.
3. Search is able to scan across every music source EXCEPT my local library, which is where I have 90% of the music I want to listen to!
4. Scrolling sucks now. I want to listen to Shellac today, because everyone should be listening to Shellac today. But I can’t, because their name starts with an “S”, and scrolling to “S” from the top of the list took several minutes before I gave up in frustration, and there’s no obvious way I can find to jump to that part of the alphabet. 
5. I’m lying, I was already listening to Shellac before I installed the app update. But after updating, the app can’t see the queue I’d created earlier today, and claims that the queue is empty, even though the speakers are actively playing music from the invisible queue. It’s when I tried resetting the queue that I noticed the problems above. 
6. I haven’t gone looking for alarms yet, but from this discussion, it sounds like that got dropped too, which is another feature I used a lot.
7. No obvious way to submit feedback from the app. 
8. Trying to initiate “chat support” from the website put me in a queue behind dozens of other people. “You are 42 in line.” Then the count dropped to “40 in line”, Then the count went back UP to “42 in line”. Then I gave up and tried searching the Forum, then the App Support page. Then I was gratified to see that the top comment is others seeing the same problems I’m seeing. 
9. Good thing I didn’t update the desktop app yet. 
10. Good thing I can listen to Shellac on my phone for the time being. 

Agree with all. Why remove queue management functions? Cant see what is upcoming. Can't delete the queue until you select something else. Can't modify the queue.  Not at all impressed with this update.  Seems a typical Sonos move - let's not ask customers what's important, we know what is best.

My take is that they think all their customers do, or in the near future are going to do, is stream, either a broadcast service, a pre-prepared mix/playlist or one album at a time. Some market research genius’ idea of the new users they need to hit growth targets  - who cares about the thousands of existing users who rely on queueing their own mixes, need alarm functionality, actually have a music library that needs to be searched along with installed services, etc. All of which are foundational for many of us. 

We started with S1, transitioned to S2, added more speakers and functionality. We’ve been down the road with them for over 10 years. I used to recommend Sonos to anyone who asked. Not anymore.

I have to put my summer house parties on hold until the edit queue feature returns. Hurry. 

Oh wow I'm really shocked at the loss of queue editing. I've been relying on this for home music listening for maybe a decade. Really underscores what I've felt a few times over this period - my home music ecosystem is problematically over reliant on Sonos, because functionality can disappear overnight (among other reasons).

I was quite shocked aswell, but Sonos have announced that queue-editing/functionality is coming to their new Sonos app. There’s a development timeline mentioned here somewhere in community posts, but perhaps suffice to say, it’s coming in the not too distant future. I’m eagerly awaiting this feature too.

I am starting to suspect that Sonos wants to remove the Sonos Playlist feature permanently. I suspect this from seeing this quote of the new feature of the app from their press release:

“Customize and curate: Enjoy unparalleled curation by designing your Home screen to reflect how you listen. Pin rows of your favorite content and services; then move, edit, or rearrange them to your liking.”

I noticed no mention of playlists. Just pin content (whatever that means) and services. Sonos playlists was my favorite feature because I could pull together songs from various services into one playlist and then edit the order while playing the music. It was awesome and it worked well and my son loved dragging songs into the order he wanted. I suspect the playlists feature not coming back and that they would rather we just use services or play content one at a time. Its their choice what kind of product they want to provide to users but I would have liked some warning. This downgrade was in NONE of their press releases and marketing. 

And Sonos has done it again… Releasing a poorly executed app into the wilderness, and again us users have to deal with the poor design and feature set. I’m so glad that I have thousands of dollars worth of Sonos systems, that no longer have queue management. What genius thought this was a good idea? You guys should start by firing the entire development management staff, and apparently start over again. I totally agree with all the others here, put the old app back in the App Store and delete this piece of garbage and start over again.

Not being able to add and remove songs from a queue is huge.  Trying to play in multiple rooms is now clunky.  I hope you’ll consider just going back to the previous app.  No one asked for these “improvements” to the home page.  I find it way too busy.  You also can’t mute the volume now like we could do in the past.  Also, I have a video I made of my iPhone controller where when I try to turn the volume down, it jumps back up to the “louder” position.  It takes like 5 attempts to lower the sound.  It’s so frustrating. 

NO EXCUSES JAMIE A. This a terrible, terrible App update, truly dreadful. How on earth could management allow this miserable piece of software lose? Unfortunately I'm so invested now in SONOS that it would cost me many thousands of dollars to replace it all, but I may be left with no choice! Tell those app developers to get their arses into gear and get it fixed ASAP - no politeness here I'm sorry, this is an abomination of an app. Get it sorted. Rant over!