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Contributor I
May 8, 2024

New SONOS App - Adding to queue

  • May 8, 2024
  • 354 replies
  • 25379 views

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?

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Pinned Reply By Jamie A

Hi all,

I have gathered your feedback regarding queue management and other features in the Sonos app from your individual threads and compiled it here. I understand your frustration and can assure this feature will return in a future update.

If you have any other suggestions or comments, please let us know by replying here or by posting in the Sonos app announcement thread linked below:

That thread, along with all other feedback, threads, and comments regarding the Sonos app, will be closely monitored and forwarded to the relevant teams.

354 replies

Contributor II
May 9, 2024

I haven’t found a way to delete songs from my Sonos playlists in the new app. Am I missing something or is it simply impossible?

Lyricist I
May 9, 2024

Agree with most comments.  Please return queue management features ASAP.  You’ve destroyed the listening experience.  

Enthusiast I
May 9, 2024

Absolutely agree - the queue is the main feature I rely on and it feels like a major inconvenience to have to replace the queue every time.  It’s just not how I consume music.  I would have preferred it if this update had been held back until this is available, in case that helps.  All your hard work will go unnoticed and be lost if the app can’t do what it used to, from day one.

I also wanted to report that I had no services available at all when I first launched the app after update (on Android).  I quit the app and restarted and they were available.

Trending Lyricist I
May 9, 2024

The app just killed their competitive advantage - the Sonos ecosystem. It has rendered my 20 active Sonos products into a iPod Shuffle with Streaming Service algorithm. They should do the right thing and make the Gold S2 App available again on App Store. The trust installed in these guardians is dying, and so too will their company. 

20 active SONOS products, 27 Hardware products bought since 2013, shareholder since 2018.
Lyricist I
May 9, 2024

No queue management, no point in Sonos.  What is this, 1976?  Are we putting on single albums, waiting for them to end, then putting on another album?  Who at Sonos thought an update that removing what is, arguably, the most ESSENTIAL and DEFINING feature of the app would be an improvement?  Who in their right mind would invest in a system that prevents a user from enjoying music and podcasts through a user editable queue?  Dear Sonos, next update please include the hiss of dust on a turntable needle, give us the whole retro experience...

Lyricist I
May 9, 2024

Add to queue is gone. Why? This has to be an oversight. Bring it back, quickly! These updates are going in the wrong direction. 

Renowned Enthusiast I
May 9, 2024

 

From an email sent to all customers on April 23rd hyping the new app.

 

How will this affect my system?

We've taken great care to ensure that this update only enhances your Sonos experience. Your products, features, and services will work as they always have, and all your settings will be saved.

 

ive bolded the patently false part.  if i had known this wasnt the case i would have never updated.

 

Suggestion 1.  Rollback app on app store to 16.1 until all features are ready.  Release the new app as a new app for those that want it in the meantime.

 

Suggestion 2 -  Communicate ASAP timelines on when features will be back and more importantly if they will be back.  Many features have been promised to return but some others havent (ie local library search).

 

Customers need accurate information to make informed decisions.  Weve been left in the dark.

 

its sad that i got this list from a retailer and not from Sonos itself.  Mind you that now seems to be removed so hopefully it was wrong and i wont have to wait until July for queue management.

 

https://www.smarthomesounds.co.uk/blog/sonos/sonos-new-app-launched

 

Unfortunately as with most app launches nowadays, this isn't the finished article just yet. While the Sonos S2 App has launched with a solid foundation, some users might have noticed a few missing features including the ability to edit playlists and queues (frustrating we know). Here's some good news! We can confirm they are on their way and we've been able to compile a timeline for some of the crucial additions Sonos is expected to bring in the coming months:

Auto Trueplay / Quicktune Era (100 & Era 300) - Arriving in Late May

Snooze Alarms - Coming in June

Google Assistant Setup on Android - Coming in June

Sleep Timers - Coming in July

Find Missing Products Tool - Coming in July

Offline Devices - Coming in July

Queue & Playlist Editing - Coming in July

 

 

Contributor I
May 9, 2024

I’m going to weigh in and echo what other users have said because it seems like SONOS may be monitoring this thread and it’s virtually impossible to reach SONOS tech support this week. Taking away the ability to create and edit a queue is a disaster. It’s the most important function of the SONOS app. It’s why I use SONOS: To create playlists and queues and listen to the music I want to hear in the order I want to hear it. This has to be addressed as soon as possible or I’ll give up on SONOS. At least a response acknowledging this issue and giving some idea of how and why it will be fixed. Also, simply eliminating the OS controller and replacing it with a “web controller” that is even worse than the new IOS controller was an awful choice. Especially without warning SONOS users. This whole roll out is a disaster. Tech support, understandably, can’t keep up with the need for help and the person I spoke to after 40 minutes on hold was nice but useless. He Had no idea what was going on with the new app or if there were any workarounds. SONOS, please make this as right.

Lyricist III
May 9, 2024

New app is absolutely too busy (previous version was already a lag fest of hurry up and wait) and arrived here specifically from searching Lord Google about "adding albums to the queue, new Sonos app update"…

Why has this been removed?!

 

Please at minimum revive the adding items to the queue feature -- it'll make the additional minutes of waiting for everything to load more bearable. 

 

 

Lyricist III
May 9, 2024

I’ve used the new app for about 5 minutes, and here are two critical comments:  1) There’s no way to add songs to a queue that you are currently playing. You used to be able to do this.  2) It’s too busy of an interface, with too many “forward/back” options that don’t make much sense of where you are at.

 

You would think that no one on their end tested this in the real world of users... in my instance, I opened Sonos this morning to start the day, which is to say the slogfest of doing dishes and my usual morning stuff, and immediately was greeted with a new look where upon I said to myself, "this looks great but it'll be super laggy as it is too busy"... not only was I correct but quickly realizing there is no option for adding to the queue was disappointing to say the least.