Trending Lyricist I

Question

NEW Roam SL won't connect

Forum|Forum|2 years ago
May 20, 2024
39 replies
2810 views

I received a new Roam SL as a gift and have been trying all weekend to connect it to my existing Sonos system. I had to download the newest version of the app which created other connectivity problems with one of my 5 systems, but eventually got all but one speaker working. THEN I worked on adding the Roam and no luck. It fails on the very last step. I’ve tried the options it gives me an nothing.

Tried calling support and there is an 80- minute wait with NO callback, are you kidding me?

Any help would be appreciated before I return this.

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J

JkholleyAuthor

Trending Lyricist I

returning the speaker today. sad as I really wanted an integrated portable option but the return window will be expiring soon and its too expensive for a paperweight!

A

Adbracadbra21

Lyricist III

A new update is out today on the app, covering the issue you are having, just seen the update on Facebook Sonos group.

R

Randevous

Lyricist III

Unfortunately, new version 80.01.10 (May 21) now receives error even earlier in the setup process and no longer even gets to the chime/tone. System recognizes there is a Roam SL nearby but states one of two alternating error messages (1) “Your mobile device couldn’t connect to your Sonos Roam SL. Move your mobile device closer and make sure the Sonos Roam SL is powered on”, or (2) “Your mobile device is unable to set up your product”. Use a different mobile device and try again. 10 different Sonos products in home and never had issue in past.

A

Adbracadbra21

Lyricist III

What the *?

I hope you’re wrong? Or someone else is, beyond the joke.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

E

ElenaC

Enthusiast I

Unfortunately, new version 80.01.10 (May 21) now receives error even earlier in the setup process and no longer even gets to the chime/tone. System recognizes there is a Roam SL nearby but states one of two alternating error messages (1) “Your mobile device couldn’t connect to your Sonos Roam SL. Move your mobile device closer and make sure the Sonos Roam SL is powered on”, or (2) “Your mobile device is unable to set up your product”. Use a different mobile device and try again. 10 different Sonos products in home and never had issue in past.

i just updated the app and tried setting up my Roam only to experience what you experienced, fails with those two errors, doesnt even get to the temp network or chimes anymore.

A

Adbracadbra21

Lyricist III

I just added a new Roam, straight out the box, I had to charge the roam first, as battery was low, I managed to add the Roam as a new System within 10 minutes,

A

Adbracadbra21

Lyricist III

Anyone has a problem chat to tech support via the internet. Very efficient service I’ve had off them.

L

Lo_mento

Lyricist I

I’m having the exact issue as everyone else here. I even tried factory resetting it but all the same errors. It recognizes on the app it is there but it throws up an error to connect as well. Is it worth trying to contact support or just return it? It’s too expensive and the fact this is a know issue. They should remove from the website temporarily. I literally just got mine 5 days ago

A

Adbracadbra21

Lyricist III

Just contact tech support over the internet they will sort your situation out in about 10 minutes

E

ElenaC

Enthusiast I

Just contact tech support over the internet they will sort your situation out in about 10 minutes

i contacted support, they didnt sort anything out. i am in the exact same spot of not connecting

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