Trending Lyricist I

Question

NEW Roam SL won't connect

Forum|Forum|2 years ago
May 20, 2024
39 replies
2810 views

I received a new Roam SL as a gift and have been trying all weekend to connect it to my existing Sonos system. I had to download the newest version of the app which created other connectivity problems with one of my 5 systems, but eventually got all but one speaker working. THEN I worked on adding the Roam and no luck. It fails on the very last step. I’ve tried the options it gives me an nothing.

Tried calling support and there is an 80- minute wait with NO callback, are you kidding me?

Any help would be appreciated before I return this.

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A

Adbracadbra21

Lyricist III

Do you get to the stage of when it chimes?

when it wants to chime hold your phone in one hand and the roam in the other, I know it sounds odd, but it worked for me.

A

Adbracadbra21

Lyricist III

Other suggestion, is turn off all your other stuff, so the app only focuses on adding new product.

A

Adbracadbra21

Lyricist III

I had similar issue to you, but got there after about 30 minutes of frustration.

J

JkholleyAuthor

Trending Lyricist I

yes it chimed with the initial setup portion. I have tried powering everything down, adding just the new speaker that it “sees” in the app, fails when using the “add” option

J

JkholleyAuthor

Trending Lyricist I

when in the app is “sees” the new speaker but fails on the “getting your Sonos Roam SL ready….”

It states connection to your Sonos Roam SL was lost

A

Adbracadbra21

Lyricist III

I honestly can’t remember every step, that I did to get it going. Are you setting it up with a iphone or Android ? Or Pc? Mac?
Are you near your WiFi box? And at one point I remember I couldn’t get anywhere with it, the moment I had the speaker in one hand and my iPhone in the other when it chimes it worked.
potentially I’m no help lol

but I did get there and I hope you do. I have two move 1’s and two roams in my kitchen, both in stereo pairs, sounds great!

J

jaypitt

Lyricist I

I have this same situation. New Roam that will not connect and fails at last step. I was on chat with a Sonos rep who stated this is a known issue with the Sonos App “bugs that the app is facing right now” “we don’t have an ETA wht this will be solved, but the engineers are actively working to solve this”.

A

Adbracadbra21

Lyricist III

I managed to connect a new Sonos SL with the new app, so all I can say, is that I managed to make it work a week ago! Good luck

J

JkholleyAuthor

Trending Lyricist I

Yep - tried in different locations in my house, but my wifi isn’t the problem as I have access points all over. Mine is clearly stuck in setup mode as I can’t even get bluetooth to work now.

Tried calling again and its a 60 minute wait. crazy!

I’m going to search for how to do a factory reset. if that doesn’t work I’m sending it back., Im spending WAY too much time on this stupid speaker. I’m an engineer so tried a number of different configs. I have a small portable Boise that is amazing.

A

Adbracadbra21

Lyricist III

Hope you manage to fix it , how frustrating, Sonos isn’t making these experiences much fun for people.
wish I could have been more help

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