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keithhu
Avid Contributor I
May 8, 2024 10:15 AM UTC

New app volume control issue

Updated to the new app yesterday.  When I try to use the volume sliders on a group of speakers, or individual speakers within the group, the volume does not change and the slider just pops back to the previous position.  Tried repeatedly to get it to work, no luck.

 

Anyone else?

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    Tate08
    Lyricist I
    Jun 8, 2024 11:31 PM UTC

    This new update has turned a beautiful sound experience into a very frustrating mess. Fix asap please if you care about your customers.

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      Lshep91
      Lyricist I
      Jun 9, 2024 12:04 AM UTC

      My entire sonos system (Arc, Sub, and two surrounds) have disappeared from the app. I am not able to adjust the bass, surrounds, etc., anymore. Is this an issue everyone is having as well? 

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        buttons129
        Avid Contributor I
        Jun 9, 2024 1:52 PM UTC

        I have an issue where I have added a zone to another but the volume control for the added zone is not available. Anyone else experiencing this?

         

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          Brown_rosie
          Lyricist I
          Jun 9, 2024 9:49 PM UTC

          Same issue. The feature of tapping to bring up the option of adjusting each individual speaker in the group seems to have gone. 
           

          The delay in changing volume is unacceptable. 
           

          The ‘jumping’ of the volume back to where it was after trying to adjust is a very poor UX. 

          Mine does the same. I have had embarrassing situations where I've tried to turn the volume down to speak / answer a phonecall and the volume has gone down then sprung back to loud again. Only since the new app.

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            FQta
            Lyricist I
            Jun 11, 2024 11:17 AM UTC

            New app, when I want to increase the general sound of the chosen speakers each one has a different value, everything should have the same value, what a big mess for an app that should be more functional

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              buttons129
              Avid Contributor I
              Jun 11, 2024 1:58 PM UTC

              The volume should be adjustable for any zone on a group. I have usually have three zones grouped but one of them has a lower volume in the bar area. With the new app it seems I can’t adjust it at all!

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                harry smith
                Avid Contributor I
                Jun 12, 2024 11:11 PM UTC

                I find the volume control really unresponsive and it keeps disappearing before I have been able to move a slider. It might work better if you repeatedly tap to the right of the slider rather than trying to slide it to increase volume.That is go tap tap tap tap tap… I don’t like it. It is a real time waster.

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                  buttons129
                  Avid Contributor I
                  Jun 13, 2024 6:06 AM UTC

                  Crazy app,  the volume for each zone on my system seems to have returned; maybe it will disappear again at the weekend when I need it? You couldn’t make it up 😂

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                    Dhughes73
                    Lyricist I
                    Jun 14, 2024 5:35 PM UTC

                    What a disaster.  The app is now worthless.  Volume jumping, no volume, connection issues, etc, etc.  You name the issue and I’m experiencing it.  I had zero issues with the previous app.

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                      Jayzima75
                      Lyricist I
                      Jun 14, 2024 7:34 PM UTC

                      Finally bought the Amp for my pool. Just hooked it up and the lack of ability to control the volume is a show stopper. Will give this a month and it goes back if not fixed. 

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