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Avid Contributor I
May 8, 2024

New app volume control issue

  • May 8, 2024
  • 117 replies
  • 13731 views

Updated to the new app yesterday.  When I try to use the volume sliders on a group of speakers, or individual speakers within the group, the volume does not change and the slider just pops back to the previous position.  Tried repeatedly to get it to work, no luck.

 

Anyone else?

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117 replies

Bumper
May 31, 2024

Can someone from SONOS confirm these issues are being taken seriously instead of just sending marketing messages for the new headphones? 

FYI they have a list of issues that they’ve updated but volume issues aren’t on it. I would assume they know, but who can say when it will be fixed. 
https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

Adrian Broadbent
Lyricist III
June 1, 2024

The wash up session at Sonos HQ about the new app is gonna be one hell of a meeting!  Like loads of people on here, the new app isn’t intuitive, volume controls are too slow, volume grouping where you can raise the volume on the selected speakers or all of them seems to be non existent. On the old app one touch to play on another speaker worked fine both on the speaker itself and on the app. New version it doesn’t. 

Adrian
Lyricist I
June 1, 2024

Absolute garbage, i now no longer have a volume control for my TV connected to my Beam gen 2.

Someone should get fired for this release.

Lyricist I
June 1, 2024

The new Sonos app sucks! The speakers are displayed, but the volume control no longer works! Do you also have a testing???? Please fix it immediately!

Lyricist I
June 2, 2024

I can no longer use my tv remote to control volume on my tv. I MUST use the Sonos app on my phone. I have tried removing and reconnecting, bought a new tv remote, hard wired everything instead of using the wireless aspect …. No luck. 

I experienced something similar and had to remove my speakers and re add and hardwire to network. Once working again, I was able to go back to wireless.  
 

Good luck.  Now I hope they fix the volume issue in the new app.  

Lyricist I
June 6, 2024

+1 Volume control is very unresponsive in the new app. It really makes the products difficult to use.

Lyricist I
June 7, 2024

+1 The App update has ruined my system, thousands invested and crippled by an app update, SMH.  Come on Sonos, do better!

Contributor I
June 7, 2024

System worked as expected until I added a new speaker and volume control for the individual rooms/speakers no longer works on the app.

Lyricist I
June 8, 2024

Have the same problem with the volume ..try turning it up, after a second it goes straight down ... I thought my husband was controlling it on his phone to wind me up but no... 

Cant listen to any of my favourite stations anymore 

Very disappointed 

Lyricist I
June 8, 2024

Sorted it by deleting app then installing it again .. good luck