Avid Contributor I

New app volume control issue

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Updated to the new app yesterday. When I try to use the volume sliders on a group of speakers, or individual speakers within the group, the volume does not change and the slider just pops back to the previous position. Tried repeatedly to get it to work, no luck.

Anyone else?

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Shunter66

Lyricist I

Have to agree with everyone else...the new app is a backward step..particularly with the very unresponsive volume controls. I have 3no. Play 1’s a Play 3 and a Roam. Yesterday the volume worked okay..today I can only change the Roam volume if i do so on the unit itself.

HATE IT!

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danbergad

Contributor I

Is anyone from Sonos going to reply or just take the view that “they will get used to it” and move on? Just curious.

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tad

Trending Lyricist I

Same issues.

I find the UI terribly confusing. “View System” is the equivalent of the old “Rooms”, but is not obvious.

TV sound is confusing as heck to figure out.

Group volume doesn’t work at all.

UI is klunky and unresponsive.

If you’re going to force us to upgrade, please do way more testing next time!!

I couldn’t agree more. While the updated app looks nice, it is so much more convoluted to use. Group volume control is particularly frustrating. The individual room volume sliders that previously appeared when adjusting group volume was so intuitive and one of the well thought out UI features that really set Sonos multiroom control apart from competitors. Now a simple action takes digging through multiple screens with multiple presses.

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RichN

Lyricist I

Same issue - very laggy volume control, and App also doesn’t reconnect to speaker which was muted/ turned off on speaker, when trying the following day.

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David RS

Contributor I

Same issue here, can’t change volume via the app, the slider just goes back to where it was

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Eric N

Lyricist I

Same issue no volume control on my iPhone whatsoever.. came here hoping someone had found a fix but no go. Luckily wife hasn’t upgraded to this garbage so we can still control things from her phone

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veloella22

Lyricist I

Group volume control continues to be brutal! Why this has not been a priority for Sonos to fix is a mystery.

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thetimallen

Avid Contributor I

Yup. Me too.
Changing all my speakers at once is miserable. They are laggy and two zones don’t change volumes at all when I try to change the whole group.

How on earth did this app get released? What was improved? There is so much wrong with it.

And it’s funny how I still get ads from them. Like anybody is going to buy more Sonos components with a miserable product like this.

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tbahner

Contributor I

As an owner of 60+ Sonos speakers (accumulated since 2011), I’m done with Sonos for many of the reasons noted by the contributors posting before me. I’ll never buy another Sonos product; they’ve lost me. The new app has essentially killed my system. At best, when the app isn’t acting so glitchy, it’s amazingly frustrating to select, play, and control the volume of music as well as which speakers will play (thankfully, Sonos isn’t updating the legacy S1 running my early generation hardware). Sonos cannot even get something correct as basic as the volume control. The user interface design/useability is poor, and the controls are largely unworkable and unstable….more so with 30 speakers across ~10 defined speaker groups that I’m seeking to control with the new app.

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