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Avid Contributor I
May 8, 2024

New app volume control issue

  • May 8, 2024
  • 117 replies
  • 13731 views

Updated to the new app yesterday.  When I try to use the volume sliders on a group of speakers, or individual speakers within the group, the volume does not change and the slider just pops back to the previous position.  Tried repeatedly to get it to work, no luck.

 

Anyone else?

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117 replies

Lyricist II
May 13, 2024

Having the same issue. I can control my home theater but that’s all. No other speakers all me to adjust the volume. 

Lyricist I
May 13, 2024

I have the same isssue. Since the new app has been installed, volume control is out of contol the volume switch bounces up and down as it pleases. I is a nuisance especially if I want to watch movies but also when I just listen to my radio. It seems Sonos id not thoroughly check its latest release. 
That is in my opinion not professional. 

Lyricist I
May 13, 2024

The only two (very basic) features I used on the old Sonos iPhone app were (1) playing my Sonos playlists & (2) raising/lowering the volume.  5 years of curated playlists seem to be gone in the update.  Trying to simply raise or lower the volume of all house speakers leads to strange, jerky responses where the music is suddenly much louder in the kitchen than in the bathroom or bedroom - and then stays at that disparity.  I’m now suddenly with a system that is is barely usable for anything.  Crazy stuff. 

Lyricist I
May 13, 2024

Same issue. This is a terrible upgrade. Less control more hassle. Sonos please fix or go back to the previous version.

Lyricist I
May 13, 2024

I have the same issue with the volume control. Also this new version is harder to navigate through than the old one. People at Sonos- are you listening to any of us????

Lyricist I
May 13, 2024

I have yet to figure out how to control my arc and 300 separately.  No slider control for my 300.  Now I have “shit speakers”

Contributor II
May 13, 2024

Same issue here with iOS phone, but the Mac web version works.

Also, “Hey Sonos” devices continue to ignore commands and requires deleting voice services and re-adding! 

Roll us back to S2 

Lyricist I
May 14, 2024

This app upgrade is completely unusable. Half the time the volume control is fully unresponsive, it won’t even read my touch input. I can’t drag the slider(s), when I can the lag is in seconds, if at all. I had to stop using the app and adjust volume with  the physical controls. I going to abandon the system if this isn’t fixed immediately. I’m also having issues with the system not showing on my network (and it’s not an issue with my network, just Sonos). I’m looking for alternatives. 

Lyricist I
May 15, 2024

Same here🙁

SONOS any outlook to fix ?

Renowned Enthusiast II
May 15, 2024

Today I picked up my Sonos Roam and went to switch on the microphone and got an extremely loud popping sound. I pressed the button for lowering the volume several times and got no response, just the same very loud popping each time. I checked an iPad that still has the older app and the volume for this device was set at 70! I’m in a small apartment, play mostly acoustic music, and have rarely ever set the volume higher than about 25. I have no idea how this device ended up at 70. 

I’ve updated to the new app on only one device and sometimes have tried experimenting with that to see what does and doesn’t work. Since the new app in general and volume in particular are so hard to use, it’s very possible I hit something that caused this without realizing it. I’m relieved I at least caught it before accidentally blasting some music.