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Contributor I
May 9, 2024

new app update is SLOW. SLOW. SLOW!!!!

  • May 9, 2024
  • 174 replies
  • 14860 views

Before I get into how SLOW it is, let’s talk about the interface - TERRIBLE.  
Alarm - missing.  

Search - terrible.

play list maintenance- missing

i completely regret adding multiple SONOs devices to my home.

 

hey SONOS -  get your act together and FIX IT!

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174 replies

Lyricist I
June 8, 2024

I have used the Sonos system since the early days with the original CR 100 controller. Over the years the system response time, and manner, has steadily improved and I was actually pretty happy until now. However, this new interface is an unmitigated disaster. I have grown up with traditional IR remotes and used to instant response when I push a button, which really should be the minimum standard required. The app update is awfully slow to load content when it wakes - it is obviously totally overblown in its ambition level of all bells and whistles. It doesn't instantly react to volume level changes. It can take up to 10 seconds before it accepts any user input. At times it tells me it doesn't recognize me and asks for a Sonos log-in which is just crazy. The Sonos team has some serious work to sort out this mess. You have basically launched a poor beta app to the world wide user group. Yikes.    

Lyricist I
June 8, 2024

This is it for me. I am replacing my Sonos system as soon as possible. 

Lyricist I
June 8, 2024

Sonos support, totally silent on this? Let us know you hear us and are working to fix this. You've really let your customers down.

Lyricist II
June 8, 2024

Sonos will lost customer, yesterday I should bourght speaker for outside, I went with Samsung the Sonos app was a downgrade for me, I cannot use my own library 

Enthusiast II
June 8, 2024

The Sonospad add is pretty good. Even assuming Sonos fix their own app, I’ll probably continue to use Sonospad for the stuff that it does. for basic queue manipulation and search it’s better than Sonos S2 was back when it worked.

jgatie
June 8, 2024

Sonos support, totally silent on this? Let us know you hear us and are working to fix this. You've really let your customers down.

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

Prominent Collaborator I
June 8, 2024

The Sonospad add is pretty good. Even assuming Sonos fix their own app, I’ll probably continue to use Sonospad for the stuff that it does. for basic queue manipulation and search it’s better than Sonos S2 was back when it worked.

Agree - and it can even load and save Sonos Playlists.  I wish I’d known about this sooner.  It's better than the S2 app was with a more sensible layout.  And I don’t even bother with the new SONOS app.

Lyricist II
June 8, 2024

Sonos support, totally silent on this? Let us know you hear us and are working to fix this. You've really let your customers down.

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

It’s not better with this update :(

Lyricist II
June 8, 2024

The Sonospad add is pretty good. Even assuming Sonos fix their own app, I’ll probably continue to use Sonospad for the stuff that it does. for basic queue manipulation and search it’s better than Sonos S2 was back when it worked.

Agree - and it can even load and save Sonos Playlists.  I wish I’d known about this sooner.  It's better than the S2 app was with a more sensible layout.  And I don’t even bother with the new SONOS app.

Get an lottery ticket you are lucky

Lyricist I
June 9, 2024

Agreed - Sonos really screwed the pooch this time. I’ve been considering purchasing a few more units (currently have some Play 1s, Play 3s and a Beam) but at this point I’ll be replacing everything with some kind of alternative.

App is painfully slow - multiple minutes to change volume - in fact up to 3 minutes to execute some commands - FFS was this even tested?

App has opened a hole into the network just to allow me to manipulate my speakers when I’m not home - WTF??? I’d like to see the justification for enabling a potential network breach so I can adjust a music system remotely - the mind boggles.

Sonos - you had one job - multi room audio - stop trying to solve every corner case and just do your one job. Keep it simple.