new app update is SLOW. SLOW. SLOW!!!!

A relief - although bitter - to find that others are having the same problems since the new app was released. It takes too long for commands to communicate to the system, so one is left running to the actual speakers to turn them down, or off. Navigating the app is also still cumbersome, even after a few weeks of work of practice. Come on SONOS - pull a rabbit out of the hat and improve the app ASAP, please…

Yes, the latest version of the app is slow and basically unusable from our Apple devices. We’ve been happy with our multi-room installation until now, but this version destroys the whole experience. The Sonos sound quality is great, but if you can’t select a song or change volume, then sound quality doesn’t really matter….

 I really hope that Sonos will fix this ASAP!!

Read through both rather massive growing pages and hopefully Sonos is at least paying attention (they don’t seem to be…this is their own web community and zero response or weigh in..).

The old app had a few low periods so I’m trying to be patient but this is absolutely pathetic for a company that charges more for better software and customer service, neither of which is happening here.

Sonos must really think highly of themselves and less of their customer base to just let people get upset and adjust their purchasing power to grab less of their stuff over software performance they could fix or amend or speak to…if they cared.

anyway, new app is slower and worse than the last and I’m running it on an iPhone 15 pro and a fiber optic connection, so it’s not my equipment or connection.

When I launch the app it seems to take about a minute before the screen draws!

I created an account just add my voice to the frustration of the new app. It is so poorly coded.

It is so slow to the point it is unusable and if doesn’t get fixed soon it will make the switch easier.

The UI is also less intuitive and confusing.

And frankly it’s offensive that it has advertising considering the cost of the hardware 

It’s amusing that, at least for me, the advertising is the first thing to come up. Then I kill the app and re-launch it to see more of the app.

I agree with everything said here. I have a <2 year old iphone and gigabit fiber internet and a stable LAN. Yet the app is completely useless. I adjust volume and it takes about 5 seconds. Then it jumps to full volume and I have to adjust it again. I was forced to upgrade multiple devices when S1 was discontinued, and now I find using the system is annoying to the point I want to get rid of it. 

SONOS - please let us revert back to the old app. Every update over the last year made the system worse!

Same here.. This new update is putting my patience to the test. A whole new experience of 'kicking off your shoes and enjoy some sweet music on the couch'. And when you switch apps, it has to reload aaaalll oooveeerrrr agaaaiinnnn..

I've always loved having my multi-room Sonos system, but look, I've really got to add my mounting dissatisfaction to the App situation. 

Every new version in the last 12 years has added a little more delay on Opening/Connecting to the system and to my account, a little more 'clunkiness' to navigating the screens and a little less responsiveness to changing volume, but seriously, this latest update is just riddiculous! 

Truely terrible... and constantly irritating... and this with full fibre broadband and high speed wifi.

What have Sonos added to the software or the way it connects that makes it so incredibly cluncky now??? 

Are these updates so fundamental, or geared to new/forthcoming tech/products, that this dreadful user experience cannot be corrected????

Please SONOS, do something about it before all get fed up and move on to something else.

Owned my sonos setup (3 speakers) for 8 years now. Last year or so I've seen a significant decline in being able to control the speakers via the app. Insanely slow response to the point of extreme frustration. As others pointed out, it can take up to two minutes for the app to even identify my speakers... Average time to get volume to change is about 15 seconds. Grouping often fails. Ability to use Spotify to drive songs via sonos has basically become inoperable. All-in-all a massive failure on sonos. These issues were near non-existent for me from years 1-6...just the last couple years they've lost focus on the fundamentals. Do better. Be good again. Or else, adios.