New app Sucks!!

This horrendously awful excuse for an app brought me waaaay down today. Beyond depressing. Nothing works as it should, yet this thing was hyped as the holy grail of sonos apps?! What a disaster. Please bring the old one back, please. :(

The new app is so BAD, it makes the equipment UNUSABLE. 

The update also greyed out my favorites, and I constantly get ERROR MESSAGES. Who is the IDIOT that released this???

I can only now operate SONOS from my desktop computer. Let’s see when SONOS will destroy this too….

Really, WTF???

Agree.  Just sent this message to the CEO’s email account:

The new SONOS app interface is utterly bewildering. It’s just  . . . baffling. I don’t do U/X or U/I for a living but I commission a lot of work in that area. And I’m just . . . “What were they thinking?” 

Things that used to be intuitive and easy now seem, in some cases, impossible.  

Now looking for some way to roll my iphone back to the previous version. 

Thought that I was the only with issues, First thing after the updated app was installed was the surround speakers turning on and off steadily. After a complete reinstall and configuration I noticed that the surround options for speaker distance are no longer available. The user interface is horrible, it’s gone from functional to malfunctioning.  I swear one more mess like this and that S1-S2 obsolescence scam are pushing me one step closer me another platform. 

I’m glad I found this thread to at least know I’m not alone. I opened the app tonight to reset a playlist that had stopped playing, and was met with the abject horror that is this app update. Unfortunately I’m on iOS so can’t roll back, so I’m considering my whole investment in Sonos an utter waste at this point.

i was considering upping my purchases to support a significant home addition, but I’m now researching other options and will make it a point to never spend another dime with this company.  To have done something so bone-headed and then attempt to defend it as an ‘upgrade’ is an insult.  I’ll take my money elsewhere.

It’s terrible. I have 5 SONOS speakers. I select a group of speakers and it brings me back to different speakers. I can’t get a clear view of all of my services/channels. I can’t get Spotify to work. I look at it funny and it stops playing. It is HORRIBLE!! Please provide a rollback option!

Thank God, I was worried I was just getting old!  My wife warned me about it first - “the icon turned black and now it’s terrible!”  Boy was she right.  This is literally the dumbest update I have ever seen, and I remember Windows 8.

Now when I click on a song, I have to additionally press a play button to get it to play.

Play Next?  The MOST USED FEATURE EVER?  Where is that?

I have no idea how to turn volume up and down separately in groups (randomly all sliders appear, most of the time just the group slider does).

How is it possible to make an app LITERALLY 10 TIMES slower to respond and call this an update?

I spent 10 minutes trying to change the input on my PlayBar to the TV (imagine wanting to do that), never figured it out, and just powered it off and back on.

When I want to search, I think I have to swipe down, then click back, spin around 3 times, and pray for a magnifying glass.

Who in the name of Jumpin Jehosephat approved this release??? (I hope this clears the moderators).

Oh, and to top things off, the issue with songs randomly pausing and skipping that I’ve been dealing with for 10+ years seems to be more frequent than ever.

Top drawer, SONOS!  You fing suck.

The inability to use my music library is the worst!  Probably to be expected given the streaming services lobbying to make previously purchased music useless.  Nevertheless, I’ll be looking to find alternatives to Sonos if this is not fixed immediately.

Help! The new app has rendered my Sonos useless. How is this even legal? I had a fully functioning sound system yesterday and now I can’t use it? Please seriously who do I call? I’ve been a loyal and enthusiastic user since 2010!!!

I can’t even find how to add song to queue. I can add to favourites or replace queue but not the obvious add to queue. Can any one help?

Agree old app was much better: clean and intuitive.