New app Sucks!!

I AGREE!!!!! Im an AV systems integrator and sell Sonos frequently. Im very hesitant to sell this product anymore. Find the update to be unusable, not intuitive at all. Its important for my business reputation to have a system that is easy for everyone to use. Its terrible, WTF, why did they change what was working so well?!!!!

I looked like an idiot the other day after setting up a new system and just seeing the new app for the first time. I looked like I didn’t know what I was doing! If I cant intuitively figure out this app then there is a serious problem as I’ve been in this business for 25 years!!!

Agree with OP 100%.

I gradually grew my Sonos system after falling in love with the speakers and ease of use some 5 or so years ago but with every app update in the last few years, they have left a worsening taste in my mouth each time. With this new update, along with their regular removal of support for older speakers, Sonos has now reached the end of its life for me. It’s time to move to HomePods or something that is easy to just set up and use, which Sonos is leagues away from right now. The new app is absolutely dreadful and complicates virtually everything from the most basic of things; even playing an Apple Music song is now hard work. I also hate how my speakers all now suddenly sound different, despite retuning them and putting the EQ the same as before. Absolute crap.

I’ve been a long time Sonos user and have 7 speakers in my house, so disappointed in this new update.

I can no longer control the volume slider for all rooms at the same time (it only seems to want to bring up and down the ‘Sonos One’s’ and leave the ‘Move’ to itself. The search is no faster than it was previously, the homepage is awful and confusing on what’s a ‘back button’ and what’s a ‘slide down’, sometimes it’s both? I want to be able to tap my volume button again and all of the individual speakers come up (with the master volume at the bottom). This was probably what I used the most!

I opened the SONOS app yesterday to play music from my music libary only to discover the app updated! I no longer have the option to stream my music library throughout my house!!  The new app stinks!  Why this push to get everyone streaming all the time?  Some of us true music fans still buy music to own and want to listen to it on our systems.  Epic fail on SONOS’ part!  If ain’t broke, don’t fix it!!

Agreed, it is pretty much unusable! I can't even turn it off once it is on.

I can’t figure out how to group😡

I had automatic updates turned on and woke up to this nightmare earlier today. I finally got through to someone on the support chat. He advised against going to the mirror site for old code, kinda along the lines of “you don’t know where it’s been,” my words, not his. He was generally helpful but did not resolve the problem. He kicked it up to voice support, not realizing I only started the chat while waiting in the phone tree for over an hour and thinking I might put another iron into the fire. I gave up on the phone queue. 

One of my symptoms was that all of my saved favorites went missing. Most of them were sourced from Spotify. Here’s how I got them back:

Installed the Sonos web-based app. Saw that it still had all of my content. Whew!

Uninstalled my Sonos iPhone app. 

Tried installing the old Sonos 1 app, but that got complicated and I didn’t want to go around and reset all of the speakers, especially since I am not the only user in the house.

Reinstalled the Sonos app onto my iPhone. And shazzam!, all of my content was now magically back! Whew2! 

Hope that helps.

Steve

Oh, P.S. I didn’t see an iPhone version on the mirror site, anyway, just Android. If someone could clarify the location of any iPhone mirrors, that might be useful to others.

This app crashes all the time!!!

I am so frustrated by the new app. I can’t use all the functionality of Amazon Music in the new app. For example, in Amazon Music, you can play an artist’s top songs by clicking on the first song and it continues to play through the list. In the new Sonos app, if I click on the first top song, it only plays that song with no ability to continue through the list. Just the first song and it’s done playing. The same thing happens when going to an artist’s page in Amazon, you can click the play button, but Sonos doesn’t have that option in the new app. I’m ready to sell it all off and just get bluetooth speakers where I don’t have to use a 3rd party app to play my music! 

There is nothing I can say that hasn’t been said. This app is a true disaster. Its so bad they should dump it and bring back the old one until the bugs are worked out. The app has rendered my system unusable.

Sonos please fix this now! Its ok to screw up but apologize and make it right!