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Contributor I
May 10, 2024 1:18 AM UTC
Question

New app Sucks!!

This new app is one of the worst apps I have ever used! I have been a high end integrator for 30 years! I love Sonos but will now have to find a new music system to sell if they don’t fix this!

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223 replies

Bumper
May 24, 2024 11:15 AM UTC

I can’t even find how to add song to queue. I can add to favourites or replace queue but not the obvious add to queue. Can any one help?

Agree old app was much better: clean and intuitive. 

They’ve removed this feature from the new app. 

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Lyricist I
May 24, 2024 2:37 PM UTC

I’m a UX designer and can honestly say this is a freakin usability nightmare. I can usually figure out UX things pretty easily even if they’re buried. I can not figure out how to play two different things in different rooms now. I like to listen to podcasts in my office but when I head downstairs I like to have music. I can’t play both simultaneously (at least I can’t figure out how). The app UX is HORRIBLE. Please remove this update and take it back to the old version STAT!

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jgatie
May 24, 2024 2:38 PM UTC

I can’t even find how to add song to queue. I can add to favourites or replace queue but not the obvious add to queue. Can any one help?

Agree old app was much better: clean and intuitive. 

 

Queue functions are slated to be released in early June.

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jgatie
May 24, 2024 2:41 PM UTC

I’m a UX designer and can honestly say this is a freakin usability nightmare. I can usually figure out UX things pretty easily even if they’re buried. I can not figure out how to play two different things in different rooms now. I like to listen to podcasts in my office but when I head downstairs I like to have music. I can’t play both simultaneously (at least I can’t figure out how). The app UX is HORRIBLE. Please remove this update and take it back to the old version STAT!

 

You aren’t going to get the old app back, Sonos can’t release the new hardware without the new app.  So asking for a return to the is useless.  Instead, I suggest you list the top problems you have with the new app.  Sonos has listened to such suggestions in the past, and are open to put the most requested changes in place.  

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Lyricist I
May 24, 2024 2:56 PM UTC

To echo the posts, the new app is awful. 
 

Where are the Sonos Playlists now? Thankfully I can still access in the PC version of the Sonos controller. 

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Lyricist I
May 24, 2024 3:36 PM UTC

I registered on this forum just to say FIRE YOUR ENTIRE APP TEAM. 
 

The app is horrendous and I cringe every time I have to open it, and now I’m stuck at a mandatory update that I can’t skip, which keeps failing.

 

It’s been quiet in my house for weeks, very very disappointed long time user here :(

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jgatie
May 24, 2024 3:45 PM UTC

I registered on this forum just to say FIRE YOUR ENTIRE APP TEAM. 
 

The app is horrendous and I cringe every time I have to open it, and now I’m stuck at a mandatory update that I can’t skip, which keeps failing.

 

It’s been quiet in my house for weeks, very very disappointed long time user here :(

 

I highly doubt the development team were responsible for this mess.  It is clear this app was greenlighted by some higher ups despite the obvious flaws, probably to meed the end of fiscal year deadline for the new hardware.  That’s not on the developers, not directly, anyway.

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Lyricist I
May 24, 2024 4:06 PM UTC

This new app is one of the worst apps I have ever used! I have been a high end integrator for 30 years! I love Sonos but will now have to find a new music system to sell if they don’t fix this!

Agreed! Terrible! Come on Sonos and please go back.

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Contributor I
May 24, 2024 5:40 PM UTC

I can’t even find how to add song to queue. I can add to favourites or replace queue but not the obvious add to queue. Can any one help?

Agree old app was much better: clean and intuitive. 

 

Queue functions are slated to be released in early June.

Thank you: though such basic functions should never have been removed. Plea to Sonos: please don’t muck up the desktop controller until this app at least becomes a MVP with all the old critical functionality. Still sceptical though that the interface will be that great even once full functionality is restored.  Hope I am proven wrong as have enjoyed Sonos since the days of the CR200 controller. 

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jgatie
May 24, 2024 5:58 PM UTC

Thank you: though such basic functions should never have been removed. Plea to Sonos: please don’t muck up the desktop controller until this app at least becomes a MVP with all the old critical functionality. Still sceptical though that the interface will be that great even once full functionality is restored.  Hope I am proven wrong as have enjoyed Sonos since the days of the CR200 controller. 

 

Not an excuse, but since this app is a rewrite from scratch, the features weren’t removed, they just were never finished.  Not that the difference matters, but it does point the finger at whoever OK’d the release with the features missing, rather than someone thinking those features should be removed.  I’m pretty sure this release was rushed out to meet the deadline for the new headphones and Roam.  IMHO, they screwed up and should have finished the app and taken the hit on the hardware being released after the fiscal new year.

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