Contributor I

Question

New app Sucks!!

Forum|Forum|2 years ago
May 10, 2024
223 replies
14387 views

This new app is one of the worst apps I have ever used! I have been a high end integrator for 30 years! I love Sonos but will now have to find a new music system to sell if they don’t fix this!

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S

Spyder14

Lyricist III

This is not my first rant but after a mandatory update yesterday, ALL OF MY SPEAKERS ARE GONE! I had to unplug each one to get it to join my network. Unbelievable. I now have 2 systems and the 2 amps in the 2nd system (both have the same name) will not connect. WTF Sonos--my installer wants to help but not @ 150 per hour just ot do factory resets on everything.

C

Chris1977_NLD

Lyricist II

I don’t write reviews as they always end up to be an opinion of the one posting. In this special case i will make an exception and agree with every-one here, the update is really really bad. I can imagine that you want users to use your services as much as possible but removing external features in this amount is ridiculous;

volume control out of the sonos app doesn’t work any more
tunein for some reason isn’t reachable
i haven’t noticed yet, but serious; forgot the sleep timer?
i have two systems to maintain, previously it automatcly switched between the systems but now i have to login every time
i have never seen an app show the “something went wrong” error this much

please roll back to the old S2 version, this was acceptable

Y

yoepie

Trending Lyricist I

Quote “please roll back to the old S2 version, this was acceptable”

That's what i did. Thanks!
It relieved me of my annoyance.

C

Chris1977_NLD

Lyricist II

Please tell us how to do that…

S

Spyder14

Lyricist III

From what I have read, you can only roll back if you are on Android, not iPhone or ios.

C

Chris1977_NLD

Lyricist II

😢 thanks… i will stay suffering. I thought i bought a good quality system, i’ll wait with some planned expansions

D

Drdre

Lyricist I

Crap!! Roll back the old service. It's very frustrating using your application after 12 years of being a loyal customer. Horrible..

A

Atlaskg

Trending Lyricist I

This is not my first rant but after a mandatory update yesterday, ALL OF MY SPEAKERS ARE GONE! I had to unplug each one to get it to join my network. Unbelievable. I now have 2 systems and the 2 amps in the 2nd system (both have the same name) will not connect. WTF Sonos--my installer wants to help but not @ 150 per hour just ot do factory resets on everything.

i AM HAVING the same issue just don’t understand what sonos are trying to do here

S

Spyder14

Lyricist III

This is not my first rant but after a mandatory update yesterday, ALL OF MY SPEAKERS ARE GONE! I had to unplug each one to get it to join my network. Unbelievable. I now have 2 systems and the 2 amps in the 2nd system (both have the same name) will not connect. WTF Sonos--my installer wants to help but not @ 150 per hour just ot do factory resets on everything.

i AM HAVING the same issue just don’t understand what sonos are trying to do here

I have 2 amps that needed to be factory reset to rejoining the network. After unplugging the beams, arc & minis, they rejoined the system. Garbage.

Kyaw Ze

Trending Lyricist I

New app SUCKS BIG TIME!!! I would never have spent the money on this system!!!

The system i love the pure sound quality but most are rely on WIFI connection. The app is the main control and they released without test or something. Now entire surround system is fall apart. Sonos sound equalizer is a joke by the way no more Sonos in my life and i don't recommend to anyone surround me.

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