new App not working with Beam

Forum|Forum|2 years ago
May 10, 2024
14 replies
3485 views

Dear Sonos Team,

your new app does not connect with my Beam (from 2019). I read here, I am not alone with those troubles. I also tried everything with resetting the system etc. 2 hours work for nothing.

I was just thinking to expand the system throughout the house. But spending a lot of money by ending up to not beeing able to use the system anymore is making me somehow careful now.

what is your solution for all the connection issues?

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S

Spartan007

Lyricist I

This new app is such a disaster. Fix one thing to break another. I tried doing the app reset trick but no success.

T

thepaullinator

Lyricist I

None of the above worked for me. Unplugged the router and waited 30 seconds. Plugged it back in and everything showed up like it should in the app. I think there is an issue where they get assigned multiple IP addresses, that’s the easy way to clear them if you have easy access to your router.

U

Unixness

Lyricist I

Same here

P

Pete99

Lyricist I

This Sonos app software (for Beam Gen 2) is total garbage. Typical of companies that try to save $$ money by not testing their applications, leaving it to users to report the bugs.

Fails to find Beam speaker

Fails to permit factory reset

Fails to acknowledge Beam on the network (there’s only 1 network)

Totally useless ‘help’ and troubleshooting.

Most informative message is “Something went wrong”

Total garbage.

We now have a very expensive paper weight.

I have placed this report on Facebook and a few other sites, as well as YT reviews. It’s important more people don’t get duped by this sub-standard product, sub-standard company.

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