Contributor I

Question

new App not working with Beam

Forum|Forum|2 years ago
May 10, 2024
14 replies
3485 views

Dear Sonos Team,

your new app does not connect with my Beam (from 2019). I read here, I am not alone with those troubles. I also tried everything with resetting the system etc. 2 hours work for nothing.

I was just thinking to expand the system throughout the house. But spending a lot of money by ending up to not beeing able to use the system anymore is making me somehow careful now.

what is your solution for all the connection issues?

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S

stastr

Lyricist I

I have the same problem. Can’t connect my Beam (gen2) to the new app.
In my case I have managed to add the system to the app. The app now says that I have to do a Software Update. When I do that I’m requested to login, but when I do that I get a message saying I’m not the administrator. When I restart the app, I come back to the screen that says I must update. There’s no possibility to log out or anything. I’m on iOS.

M

MartinaGermanyAuthor

Contributor I

I have the same problem. Can’t connect my Beam (gen2) to the new app.
In my case I have managed to add the system to the app. The app now says that I have to do a Software Update. When I do that I’m requested to login, but when I do that I get a message saying I’m not the administrator. When I restart the app, I come back to the screen that says I must update. There’s no possibility to log out or anything. I’m on iOS.

I have exactly the same situation. Hopefully the SONOS Team does provide an update soon. The current app is a desaster.

T

Tuono

Lyricist I

Same here. After an upgrade, please staff your support center accordingly. Monday through Friday support is not acceptable for how/when most your customers use your products. Now I’m stuck all weekend with a system where NOTHING works.

C

cs9722

Lyricist I

I recently upgraded my system as well. I cannot connect the beam to my system. I have called Support several times but I wind up being put on hold for 70 to 90 minutes at a time. Then they move it to a level to support and they send me an email to get on someone’s calendar for them to help me and the next available appointment is May 24. The customer support line was no help whatsoever. Kind of stinks that we spend all this money for system and we can’t use it and have to wait almost 2 1/2 weeks to get some support to maybe help fix it.

H

HarHan

Lyricist I

Same here…

C

Cobalttone

Contributor I

Dear Sonos Team,

your new app does not connect with my Beam (from 2019). I read here, I am not alone with those troubles. I also tried everything with resetting the system etc. 2 hours work for nothing.

I was just thinking to expand the system throughout the house. But spending a lot of money by ending up to not beeing able to use the system anymore is making me somehow careful now.

what is your solution for all the connection issues?

I agree. Connectivity is a real problem. My One SL absolutely will not connect via Wi-Fi or Ethernet. My Fives and Move are showing up in the system, but neither will play. I keep getting a pop up saying “Something went wrong”. Really? Was headed out to buy a Beam 2 for my new OLED TV, but opted for the same brand sound bar bundle instead. What a huge disappointment to have these great sounding speakers and no way to use them.

H

HarHan

Lyricist I

Got it solved by going to “Account” → “App Preferences” → “Reset App” in the Sonos App. Then logged in again and added the Beam. Now it’s working again.

W

wtvfck

Lyricist I

Got it solved by going to “Account” → “App Preferences” → “Reset App” in the Sonos App. Then logged in again and added the Beam. Now it’s working again.

This worked for me- thank you so much. I was getting so frustrated, really disappointed by Sonos poor support here.

M

MartinaGermanyAuthor

Contributor I

Got it solved by going to “Account” → “App Preferences” → “Reset App” in the Sonos App. Then logged in again and added the Beam. Now it’s working again.

Thanks a lot for your support.

L

Liston

Lyricist I

I have had the same problem, managed to get beam on app and the sub but cant get them to work togther! Both play1 on there, again they wont pair, nor the play 3s either! It was running great until this update! Help anybody!

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