Contributor I

Answered

New App "Lost" my Music Library after update

Forum|Forum|2 years ago
May 10, 2024
88 replies
6110 views

I’ve just updated to the new Sonos app. It “lost” access to my Music Library during the Update and no longer gives the option to access it in Manage My system. What’s going on Guys? Have you lost the plot?

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Best answer by Igro

Ok. I found the way how to add a network attached HDD. Previously, we had to write \\wd\Music and this worked. Now you need to write (depends on you router and path): 192.168.1.1\wd\Music

*WD is my HDD drive name attached to the router USB port.

Edit: I mean \\192.168.1.1\wd\Music

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Ken_Griffiths

Maybe if those experiencing the issue perhaps mention their make/model of NAS and what the NAS is connected to, then perhaps that might lead to finding some common denominator.

I

IanHaz

Lyricist II

Those still having issues, are you definitely using a supported method when trying to connect your library?

Confusingly, the Sonos desktop app still allows users to attempt to connect their library using methods which are now unsupported, which will result in errors or issues. But what is and isn’t supported is explained in the following: https://support.sonos.com/en-gb/article/error-913-when-adding-a-music-library-share

Thanks OSM! That worked. I’m back up and running. Odd that Sonos support couldn’t advise it….?

H

Herwai

Lyricist I

All worked fine until the software update. Since I am unable to access/load my Itunes library and am only able to play my music using ApplePlay for the speakers that have that capability installed. After hours of waiting to get to a helper and more on the call I was told all would be fixed by mid-June. Hasn’t happened. All I want to do is snyc my Itunes library with Sonos so I am not maintaining two databases. Any ideas?

jgatie

All worked fine until the software update. Since I am unable to access/load my Itunes library and am only able to play my music using ApplePlay for the speakers that have that capability installed. After hours of waiting to get to a helper and more on the call I was told all would be fixed by mid-June. Hasn’t happened. All I want to do is snyc my Itunes library with Sonos so I am not maintaining two databases. Any ideas?

https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

F

freester

Avid Contributor I

Right so my Music Library disappeared again.

Added again via the Windows desktop app.

I’ve got an old(ish) Synology DS216J. Looks like the settings are ‘max SMB’ is v2 and minimum is V1. I think I may try changing it to max version 3 and min version 2.

T

tmuser

Avid Contributor I

This worked for me: I opened the Windows desktop app (it forced an update to the latest version) and the NAS had disappeared from there too. I just re-added it*, and after it had been indexed, it reappeared in the app too. It only took a few minutes, most of which was the indexing and I didn’t need to alter any other settings anywhere. It seems to be working as before. Fingers crossed

*Manage > Music Library Settings > Add

Ken_Griffiths

Right so my Music Library disappeared again.

Added again via the Windows desktop app.

I’ve got an old(ish) Synology DS216J. Looks like the settings are ‘max SMB’ is v2 and minimum is V1. I think I may try changing it to max version 3 and min version 2.

I would start with trying both at SMB v2 as that should work okay.

B

Bobpeedoff

Lyricist I

it is past June now…… any sight of the update giving access to our old library?

Bumper

it is past June now…… any sight of the update giving access to our old library?

You can access it today but they’ve turned off http and smbv1 shares. Need to change whatever you are using to share smbv2/3.

Ken_Griffiths

it is past June now…… any sight of the update giving access to our old library?

Yeah @Bumper is right, library access is there now, for the reasons he explained. The only work I’ve seen mentioned around libraries, for the most part, is to add/index SMBv2 (or higher) libraries (that’s available now in the Desktop Sonos Apps anyway) and to be able to search the local library via the Sonos mobile Apps.

Edit: the new features mentioned above were pushed back to this month, by the way, see here:

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

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