Contributor I

Answered

New App "Lost" my Music Library after update

Forum|Forum|2 years ago
May 10, 2024
88 replies
6110 views

I’ve just updated to the new Sonos app. It “lost” access to my Music Library during the Update and no longer gives the option to access it in Manage My system. What’s going on Guys? Have you lost the plot?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by Igro

Ok. I found the way how to add a network attached HDD. Previously, we had to write \\wd\Music and this worked. Now you need to write (depends on you router and path): 192.168.1.1\wd\Music

*WD is my HDD drive name attached to the router USB port.

Edit: I mean \\192.168.1.1\wd\Music

Show previous replies

Ken_Griffiths

it is past June now…… any sight of the update giving access to our old library?

Perhaps don’t just take our word for it either - here’s a user who has realised they didn’t quite have things correct and has managed to sort things and now have their library back in the new Sonos App…

J

Joe Wentworth

Lyricist I

This is all a long sting of business ending incompetence. How can a company that build this ecosystem in the first place burn it to the ground so completely. If it was not for the physical products i have i would be merrily deleting sonos from my life.

Ken_Griffiths

This is all a long sting of business ending incompetence. How can a company that build this ecosystem in the first place burn it to the ground so completely. If it was not for the physical products i have i would be merrily deleting sonos from my life.

If you’re referring to removing SMBv1 and http shared libraries then it’s only Sonos following the path of others, like Apple, Microsoft, Google etc. who removed the protocols because of their security vulnerabilities as widely mentioned online. The answer is to switch the library share over to SMBv2 or higher.

I

ianm_42

Enthusiast I

If you’re referring to removing SMBv1 and http shared libraries then it’s only Sonos following the path of others, like Apple, Microsoft, Google etc. who removed the protocols because of their security vulnerabilities as widely mentioned online. The answer is to switch the library share over to SMBv2 or higher.

Switching over is great if your NAS/file store supports SMBv2. Many of us old Sonos users have older NAS/file store that is SMBv1 only and worked for years 100% fault free & no security issues with Sonos, Windows, Android etc. Suddenly at whim of Sonos no more access to my CD collection. Not happy.

Ken_Griffiths

If you’re referring to removing SMBv1 and http shared libraries then it’s only Sonos following the path of others, like Apple, Microsoft, Google etc. who removed the protocols because of their security vulnerabilities as widely mentioned online. The answer is to switch the library share over to SMBv2 or higher.

Switching over is great if your NAS/file store supports SMBv2. Many of us old Sonos users have older NAS/file store that is SMBv1 only and worked for years 100% fault free & no security issues with Sonos, Windows, Android etc. Suddenly at whim of Sonos no more access to my CD collection. Not happy.

Sonos are only following on from what every other major company have done already. Microsoft, Apple, Google, Amazon now all do not support SMBv1 with their products. I’m surprised you can even find an App these days that supports that old protocol because of the widely publicised vulnerabilities. It’s more a case that developers/companies no longer support it.

J

jopajoy

Lyricist I

So now it is Mid-July (another month late) and still no answer from SONOS about all the Music Library problems. I have been with SONOS since day-one, when it first launched around the time Magnolia started in Best Buy in 2005. For almost 20 years never had a problem with SONOS until now. I worked in Magnolia/Best Buy for 17 years (and just recently retired) and have sold and recommended many SONOS systems to our customers. I have two homes filled with SONOS, and cannot access my own music on them anymore. And still, SONOS does not respond to all their customers inquiries other than saying they should have a solution by “mid June”. You should keep your customer base informed at every step to show you are working on it…..

106rallye

Have you looked into why you cannot access your music library? Does it still rely on the http method or SMBv1? Because if that is the case, no updates from Sonos will help you: Sonos has stopped these methods because of safety concerns.

Where do you go wrong when following any of these manuals: https://support.sonos.com/en/article/add-your-music-library-to-sonos

P

Pete Clen

Trending Lyricist I

I can access the library, but the real ball ache is that on the mobile app there is no scroll bar. When you have hundreds of artists it's a real pain scrolling through every time

Sign up

Login to the community