Contributor I

Answered

New App "Lost" my Music Library after update

Forum|Forum|2 years ago
May 10, 2024
88 replies
6110 views

I’ve just updated to the new Sonos app. It “lost” access to my Music Library during the Update and no longer gives the option to access it in Manage My system. What’s going on Guys? Have you lost the plot?

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Best answer by Igro

Ok. I found the way how to add a network attached HDD. Previously, we had to write \\wd\Music and this worked. Now you need to write (depends on you router and path): 192.168.1.1\wd\Music

*WD is my HDD drive name attached to the router USB port.

Edit: I mean \\192.168.1.1\wd\Music

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jgatie

Network sharing is and always has been disabled in my windows settings. Also the appropriate services disabled. Only thing I ever did was grant the Windows Sonos app permissions in my firewall settings and use the default Windows music directory.

I've tried restoring Windows default settings and disabled services turned back on... Along with every "fix" listed here and no dice. No access to my library and I no longer have a use for any of this stuff.

Well guess what? That permission change enabled network sharing. It wasn’t SMB, which is why it showed SMB was off, but HTTP sharing was on, or else Sonos could never play your files.

D

dr71

Enthusiast I

Network sharing is and always has been disabled in my windows settings. Also the appropriate services disabled. Only thing I ever did was grant the Windows Sonos app permissions in my firewall settings and use the default Windows music directory.

I've tried restoring Windows default settings and disabled services turned back on... Along with every "fix" listed here and no dice. No access to my library and I no longer have a use for any of this stuff.

Well guess what? That permission change enabled network sharing. It wasn’t SMB, which is why it showed SMB was off, but HTTP sharing was on, or else Sonos could never play your files.

Tell me you don't know what you're taking about without telling me you don't know what you're talking about.

jgatie

Tell me you don't know what you're taking about without telling me you don't know what you're talking about.

Dumb cliche answer instead of actual rebuttal says it all.

C

Cracroft

Lyricist I

Lost all my music on Sonos , all my itunes and downloads

jgatie

Lost all my music on Sonos , all my itunes and downloads

https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

M

mvoorhees6906

Lyricist I

I am still not able to get Sonos to find my music. Sonos has really lost my confidence. My work around is to use iTunes to air play to one of the two speakers that have that ability, then pair that speaker with the room I am in and mute the speaker I can air play to. The good news is I can now play all of my music that Sonos couldn’t play before due to playlist size or protected files and the annoying drop outs I had before are gone.

Ken_Griffiths

I am still not able to get Sonos to find my music. Sonos has really lost my confidence. My work around is to use iTunes to air play to one of the two speakers that have that ability, then pair that speaker with the room I am in and mute the speaker I can air play to. The good news is I can now play all of my music that Sonos couldn’t play before due to playlist size or protected files and the annoying drop outs I had before are gone.

In my own case the new App works fine with my local library - I’m using SMB v2 - v3 (assigned for use with the client dynamically). Not seen any issues with discovery or playback.

F

freester

Avid Contributor I

Just another adding ‘me too’.

It didn’t happen after the original update but this morning I couldn’t find my NAS library and lo and behold it had disappeared, forgotten. Added again now.

Arrrggghhh

I

IanHaz

Lyricist II

Exactly the same problem, and even Sonos support (taking remote control of my Mac) couldn’t solve the problem. Has anyone found a work around?

O

osm

Those still having issues, are you definitely using a supported method when trying to connect your library?

Confusingly, the Sonos desktop app still allows users to attempt to connect their library using methods which are now unsupported, which will result in errors or issues. But what is and isn’t supported is explained in the following: https://support.sonos.com/en-gb/article/error-913-when-adding-a-music-library-share

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